アクセラテクノロジ List of Products and Services

The introduction of generative AI is progressing in various fields, and by combining companies' unique "knowledge" with generative AI in design work, the following effects can be expected: ■ De-personalization By consolidating past successful case studies, trouble countermeasures, and the know-how of experienced personnel into a knowledge base, and utilizing AI as a reference source, even less experienced personnel can achieve designs that maintain a certain level of quality. ■ Prevention of Recurrence and Quality Improvement AI can extract checklists from past trouble countermeasures to prevent the recurrence of issues. By analyzing reports from production sites and support departments, as well as customer inquiry histories with AI, it is possible to reflect on-site challenges and customer needs in the design. "The Design Master" is a solution that provides concept verification (PoC) for utilizing AI in design work, as well as design, implementation, and operational support for service launch. By enabling everyone to utilize AI in their work, it contributes to the efficiency and productivity of design operations. <Workshop in Progress> We are currently holding workshops where you can experience the utilization of business knowledge through generative AI! For more details, please refer to the PDF materials or feel free to contact us.

• Other operation management software

"The Master of Production" is a solution that contributes to the efficiency and productivity improvement of manufacturing sites by utilizing knowledge and generative AI. By combining a company's unique "knowledge" with generative AI in the production environment, the following effects can be expected: 【Implementation Effects】 ■ Knowledge Transfer and De-personalization Eliminate dependency on individuals by sharing and utilizing past work reports and the know-how of skilled workers. ■ Prevention of Recurrence Extract checklists from past trouble countermeasure collections using AI to prevent the recurrence of issues before they happen. ■ Promotion of Horizontal Deployment of Improvement Cases Share improvement lists accumulated at each site across the company, quickly retrieving necessary information from vast amounts of data using AI. With AI's translation capabilities, improvement cases can be shared immediately with overseas locations. *For more details, please refer to the PDF document or feel free to contact us.

• Other services

Instead of keeping "knowledge" confined to an individual, it should be shared and utilized as company-wide knowledge. "Knowledge management" is now an essential initiative for improving productivity in the manufacturing industry, including preventing issues before they arise, transferring technology, and reducing dependency on specific individuals. However, simply introducing tools to manage information is not the end of the process. For knowledge management to take root in the workplace and deliver results, there are "three key points" to consider when implementing IT. What exactly is "knowledge management"? What benefits does it provide? Additionally, we will provide a detailed explanation of the three essential points for successfully implementing IT in knowledge management. Please download the PDF document to check the details. We are also hosting a seminar that introduces case studies of knowledge management in the manufacturing industry, organized by specific challenges. We invite you to participate.

• Management Seminar

As methods used for preventing failures and malfunctions, there are FTA (Fault Tree Analysis) and FMEA (Failure Mode and Effects Analysis). However, even if one tries to implement FTA or FMEA, many may struggle with issues such as "there is available information, but it is difficult to visualize potential troubles for each part or product" and "experts are unavailable to participate in the analysis," leading to challenges in execution. In the seminar, we will address these issues and introduce actual case studies of FTA/FMEA utilizing "Knowledge Boards" and "Knowledge Bases" to maximize effectiveness. Participants will have the opportunity to use the Knowledge Board and experience "FTA" online. *For more details, please refer to the PDF materials or feel free to contact us.

• Database

This is a case study of the introduction of a knowledge base at the customer service department of Nichiban Co., Ltd., which manufactures and sells various adhesive tapes, including cellophane tape, stationery, medical tape, and industrial tapes. The customer service department uses "Accela BizAntenna" to share catalogs and FAQs necessary for responding to inquiries. We will introduce the efforts made to share and utilize information with this product.

• Other production management systems

This is a case study of the introduction of a knowledge board at Honda R&D Co., Ltd., which serves as the research and development institution of Honda Motor Co., Ltd., focusing on the research and development of technologies and products related to automobiles and more. At the Advanced Technology Research Institute of this research institute, "Accela K-Board" is utilized for sharing research and development information. We would like to introduce the initiatives for information sharing and utilization using "Accela K-Board."

• Other production management systems

This is a case study of the introduction of a knowledge board at Braie Co., Ltd., which provides support services such as technical support and help desk, operational services, development services, system construction, and sales support. The company uses "Accela K-Board" for idea generation and information sharing within and between departments. We will introduce the specific ways the product is utilized and the background of its introduction.

• Other production management systems

To improve business efficiency and work quality, it is important not only to introduce tools but also to restructure business flows and systems. Our company offers a "Knowledge Utilization Field Service" to support companies looking to start knowledge management by improving their business processes and organizing information. You can consult with us easily for a small fee. We can accommodate anything from a few meetings to long-term support. If you have issues such as "work is becoming dependent on specific individuals, and there are many tasks that can only be understood by asking veterans," "the same types of troubles keep recurring," or "we have necessary information like manuals and past trouble collections, but they are not organized and cannot be utilized," please feel free to contact us. 【Features】 ■ Broad support regardless of business or industry ■ Support ranging from a few meetings to long-term assistance ■ Easy consultations for a small fee *For more details, please refer to the PDF document or feel free to contact us.

• Other services

Knowledge management is gaining attention as a method for sharing the knowledge, experience, and know-how that each employee possesses within an organization, thereby enhancing productivity and efficiency. - I want to use knowledge management to increase the company's productivity. - I want to learn effective knowledge management techniques. - I want to engage in knowledge management, but I don't know how to proceed. For those who are interested in knowledge management but don't fully understand it, we are offering materials that summarize essential knowledge and tips that you may be hesitant to ask about! *For more details, please download the PDF or contact us. *We are currently holding a free online seminar to introduce case studies.

• Production Management System

Do you have any of the following issues in your daily operations? Due to the complexity of the products being handled, it is difficult for the support department alone to resolve problems... There are barriers between departments, making smooth collaboration challenging... Inquiries are concentrated on individuals, leading to an uneven distribution of workload... These issues are commonly heard in customer-facing departments such as call centers. By utilizing SolutionDesk, it is possible to: - Significantly reduce the burden of inquiry operations by leveraging AI on internal knowledge - Collaborate smoothly with product development departments and upstream component suppliers to enhance problem-solving capabilities. 【What can be achieved with SolutionDesk】 ■ Anyone in the organization can utilize AI in their work to improve efficiency ■ Use AI on accumulated internal knowledge to enhance productivity ■ Strengthen problem-solving capabilities by building a collaborative system that transcends organizational barriers ■ Resolve the issue of "I don't know who to ask!" ■ Quickly relay customer feedback and needs to the product development department, reflecting them in new product development and product improvements *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems

What is a Super Service Desk? A Super Service Desk is a concept aimed at building a collaborative system that transcends departmental and organizational boundaries, including customer support, product development, and suppliers of parts and materials. It focuses on solving customer-centric problems and striving for customer success. The IT platform that implements this "Super Service Desk" is called "SolutionDesk." By linking tickets and chats for case management and establishing points of contact for all internal departments and business partners, it achieves overwhelming problem resolution through mutual inquiries. What can be achieved with SolutionDesk: - Anyone in the organization can utilize AI in their work to improve efficiency. - AI can be used to leverage accumulated knowledge within the organization to enhance productivity. - Strengthening problem-solving capabilities by building a collaborative system that transcends organizational boundaries. - Quickly relay customer feedback and needs to the product development department, reflecting them in the development of new products and improvements to existing products. - Achieve rapid and thorough execution of tasks through visualization of tasks. *For more details, please refer to the PDF document or feel free to contact us.*

• Other services

In the transition to telework for call centers, challenges related to management, such as education and training, motivation management, as well as quality management issues stemming from shift work and escalation responses, often become barriers that make it difficult to implement such changes. At our company, we focus on these "management challenges" and "quality management challenges" and propose solutions from the perspective of knowledge utilization. *For more details, please refer to the PDF document or feel free to contact us.*

• Technical Seminar

In supporting the utilization of knowledge in the manufacturing industry, we often hear about issues related to "technology transfer," such as the following: "There is a significant difference in the time and quality of work between experienced engineers and newcomers." "Whenever a problem arises, questions tend to concentrate on specific engineers, disrupting their original tasks." "Even if solutions and procedures are documented in reports or manuals, inquiries come in without consulting them." "Training is provided, but it is difficult to convey the finer tips and know-how." Such challenges can become bottlenecks to productivity and quality improvement, and they may pose risks to business continuity. Additionally, the mass retirement of the generation possessing skilled know-how has become a societal issue. We will introduce methods for incorporating "knowledge utilization" into operations to achieve the critical manufacturing challenge of "technology transfer," based on our customers' success stories. ★Presenting a collection of success stories on "knowledge utilization"★ We are currently offering a collection of success stories using the cloud-based knowledge sharing and utilization service "BizAntenna," which gathers and utilizes business information such as manuals, specifications, reports, and past trouble records along with individual knowledge and know-how, available for "PDF download."

• Technical Seminar

Techniques used for preventing failures and malfunctions include FTA (Fault Tree Analysis) and FMEA (Failure Mode and Effects Analysis). However, even when attempting to implement FTA or FMEA, many may struggle with challenges such as "there is available information, but it is difficult to visualize potential troubles for each part or product" and "experts are unavailable, making it hard to involve them in the analysis." We will introduce actual case studies of FTA/FMEA utilizing "Knowledge Boards" and "Knowledge Bases" to maximize effectiveness. *For more details, please refer to the PDF document or feel free to contact us.*

• Database

"I want to improve the first contact resolution rate of the call center." "Due to the aging of skilled technicians, the transmission of product knowledge has become urgent." "As the number of handled products increases, the knowledge required of operators is also growing." "I want to reduce the time and cost involved in training new staff." "We are not making use of past response histories." When important information such as manuals, procedure documents, work reports, and FAQs is scattered across various tools, the confirmation process becomes complicated, leading to missed responses and contributing to individual reliance, which can result in decreased productivity. With 'SolutionDesk', it is possible to gather and centrally manage information scattered throughout the company in one place. By accessing it, anyone can always utilize the latest information. Posting comments and videos is also easy, allowing for the accumulation and sharing of individual "know-how" alongside business documents, contributing to "overwhelming productivity improvement." [Customer Case Studies] 1. Ishida: Reduced training time by organizing support knowledge. 2. Ulvac: Consolidated past response histories to enhance the quality of service engineers' responses.

• Other production management systems

To prevent recurrence, the accumulation of past trouble information is already being addressed in many workplaces. Identifying the root causes of troubles that have occurred and establishing optimal recurrence prevention measures can be said to be an essential method for improving productivity. However, due to the increasing busyness of operations and the sophistication of tasks, we have heard from many companies about issues such as: "Even though we have accumulated past troubles, we can't find the time to analyze them, and they are not leading to recurrence prevention," and "We have established recurrence prevention measures, but they are not shared or used in a timely manner." As solutions to these challenges, we propose the following: - Streamlining analysis through a knowledge board - Managing, sharing, and utilizing recurrence prevention measures through a knowledge base ★Presenting a collection of successful case studies on "Knowledge Utilization"★ We are currently offering a collection of successful case studies using the cloud-based knowledge sharing and utilization service "BizAntenna," which gathers and utilizes manuals, specifications, reports, and past trouble collections.

• Technical Seminar

In the manufacturing industry, the implementation of "5 Whys analysis" aimed at preventing the recurrence of troubles and complaints is already being addressed in many workplaces. However, with the increasing busyness and complexity of on-site operations, are you facing any of the following challenges? - "We simply cannot secure time to conduct 5 Whys analysis." - "We cannot gather the necessary members, and sufficient analysis cannot be conducted." - "As a result, the root cause analysis is insufficient, leading to the recurrence of problems." As a solution to this issue, we propose the practice of "5 Whys analysis" using a knowledge board. *For more details, please refer to the PDF or feel free to contact us.

• Business Skills Seminar

The knowledge base "BizAntenna" is a cloud-based knowledge sharing and utilization service that collects and utilizes a wealth of information necessary for business, such as manuals, specifications, reports, past trouble records, technical documents, and instructional videos, along with the knowledge and know-how held by individuals. By integrating the sharing and utilization of this information with business workflows, it achieves overwhelming productivity improvements in manufacturing sites. Currently, we are offering a collection of success stories on "Knowledge Sharing and Utilization in Manufacturing"! Please view it in PDF format. (Companies that have implemented it include Nissan Motor, ULVAC, Ishida, Daikin Industries, and others.) 【Solving the following challenges in manufacturing】 ■ Product knowledge is becoming personalized, and there are many phenomena that can only be understood by asking specific individuals, making the transmission of knowledge, technology, and know-how urgent. ■ Information about conditions and parts that are prone to defects is not shared. ■ The diversification and multifunctionality of products are increasing the knowledge required of maintenance personnel. ■ Due to the time-consuming nature of translation, responding to inquiries from overseas bases takes longer. * We are currently holding free online seminars to introduce case studies and demos. * For more details, please download the catalog or contact us.

• Production Management System
• Document and Data Management
• Other operation management software

- Simply leaving data behind is not enough! Transform that past data into "usable past data"! - Key points to turn specialist know-how into company-wide know-how. - What is "knowledge management" that allows the field to feel the effects? In the manufacturing industry, where efforts are made daily to improve work efficiency, enhance product quality, and establish unique technologies, how to share and utilize various types of "knowledge," such as technical know-how, craftsmanship in manufacturing, and understanding market trends, plays a crucial role in problem-solving, business improvement, and creating new value. Since its founding 20 years ago, Accelerate Technology has supported many companies in utilizing "knowledge" through IT. Based on that experience, we propose the construction of a knowledge base that naturally gathers knowledge within the business and can be easily utilized by anyone. ■ Currently offering a collection of successful case studies on "knowledge utilization in manufacturing"! Companies that have implemented: Nissan Motor, ULVAC, Ishida, Daikin Industries, and others.

• Other production management systems

"Accela BizAntenna" is a cloud-based knowledge base that promotes the sharing and utilization of essential knowledge for business operations, such as manuals, FAQs, procedures, announcements, past trouble collections, and improvement reports, contributing to increased productivity. ■ Properly Findable The most important aspect of utilizing knowledge is that the necessary information for business can be "properly found." With "Accela BizAntenna," by narrowing down from items of interest such as product names, model numbers, and trouble incidents, anyone can easily reach the required information. ■ Arteries and Veins of Knowledge By having the promoting department provide FAQs and manuals and thoroughly implement operations (arteries), and by creating a system that collects reports and insights from the field (veins), we circulate the cycle of knowledge utilization and improvement. ■ Integration into Business To successfully implement knowledge management, it is crucial to start operations after designing in advance "how to integrate knowledge utilization into business and link it to business improvement." At Accela Technology, we provide implementation consultation along with the knowledge base based on our customers' best practices to date.

• Production Management System

"The Design Master" is a solution that provides concept verification (PoC), design, preparation, implementation, and operational support for utilizing AI in design work. It leverages knowledge and expertise in design operations to fundamentally enhance an organization's problem-solving capabilities. 【Features】 ■ Utilizing AI to extract check items for FTA, FMEA, and design reviews from past trouble cases By referencing past trouble cases during work, it helps prevent issues before they occur. Additionally, by using AI on past trouble cases, it is possible to extract check items for FTA, FMEA, and design reviews. ■ Sharing the know-how of experienced designers to avoid dependency on individuals By preserving the knowledge and know-how that experienced designers have, such as product knowledge and drafting skills, along with data, it allows other designers to utilize this information, thereby avoiding dependency on individuals. ■ Utilizing feedback from production sites and support to improve from upstream processes By leveraging trouble cases that occur in production sites and support, which can be considered a treasure trove of insights for product improvement, it enhances product design in the upstream process. *For more details, please refer to the catalog. Feel free to contact us with any inquiries.

• Integrated operation management

"The Maintenance Master" is a solution that provides concept verification (PoC), design, preparation, implementation, and operational support for utilizing AI in maintenance operations. By leveraging knowledge and expertise in the maintenance and support business domain, it fundamentally strengthens the organization's problem-solving capabilities. 【Features】 ▼Improved on-site resolution rates by utilizing past response histories and know-how By referencing maintenance procedures, support manuals, and past response histories necessary for maintenance work on-site, productivity is enhanced. ▼Avoiding dependency by sharing work know-how within the organization Insights and know-how unique to the field are compiled into procedures and manuals using AI, and by disseminating them within the department, standardization of work is achieved. ▼Knowledge creation by combining various information for increasingly complex inquiries Using prompts tailored to the business, AI can generate new business content from insights, know-how, troubleshooting, and manuals accumulated in the knowledge base. *For more details, please refer to the catalog. Feel free to contact us with any inquiries.

• Integrated operation management

The "Accela K-Board" is a knowledge board that brings the usability of "poster paper and sticky notes" online. ■ Achieving knowledge creation beyond time and location constraints Even when face-to-face meetings are difficult due to different locations or remote work, sharing the K-Board in online meetings and writing simultaneously enables active exchange of opinions and information sharing. Outside of meetings, each member can write at their convenience, allowing others to check it at their own timing and leave comments linked to those writings. ■ Intuitive operation for easy organization of processes By expressing knowledge through a structure of "items" and "links," the process of thinking and consideration can be easily organized with intuitive operations. This is effective not only for collaborative activities like "5 Whys analysis" and "FTA/FMEA" among related members but also for conveying the overall picture and background that are difficult to communicate through emails or documents, as well as key points that require special attention.

• Other production management systems

TanQlo is a high-performance enterprise search solution that combines fast response times with secure searching, boasting over 2,000 installations across Japan. It allows for cross-searching of internal systems such as file servers, intranet web, Notes, and SharePoint, enabling users to instantly find the information they need from the vast amount of document information scattered throughout the company, thereby maximizing the effective use of valuable document assets and promoting company-wide information sharing. 【Use Cases】 1) Company-wide Information Distribution - Even without knowing the storage location, cross-company searches make it clear where information is located, whether in which department or on which server. 2) Information Empowerment for Sales Departments - Equipping sales personnel with product information and case studies enhances their ability to respond to diverse customer needs. 3) Internal Help Desk - Departments such as Human Resources and IT can improve service quality and reduce costs through the provision of internal information and public Q&A. 4) Utilizing Know-how and Know-who in Manufacturing - In addition to enhancing quality and productivity through the use of specifications, parts lists, and experimental results, it is also useful for finding internal experts.

• server

We would like to introduce a case study of the business promotion-type knowledge base "Accela BizAntenna." This time, we are featuring Okura Service Co., Ltd., which provides installation and maintenance services for logistics equipment and systems such as conveyors and robots. At Okura Service, they utilize the knowledge base "Accela BizAntenna" to share and leverage the maintenance know-how and technical information held by individual staff members across their locations throughout Japan. [Case Overview] ■ Okura Service Co., Ltd. ■ Business Description: Conveyor and machinery installation work *For more details, please refer to the PDF document or feel free to contact us.

• Other network tools

We would like to introduce a case study on the implementation of the business-driven knowledge base "Accela BizAntenna" at Daikin Industries, Ltd., which boasts high sales in the air conditioning business. The company's CSR and Global Environment Center promotes environmental measures at over 90 production sites around the world. To share excellent initiatives and improvement examples reported from each site across multiple locations both domestically and internationally, they adopted "Accela BizAntenna." [Case Overview] ■ Daikin Industries, Ltd. ■ Business Activities: Air conditioning and refrigeration, chemicals, oil machinery, special machinery, electronic systems *For more details, please refer to the PDF document or feel free to contact us.

• Other network tools

We would like to introduce a case study on the implementation of the business-driven knowledge base "Accela BizAntenna" at Ishida Co., Ltd., which boasts a high domestic market share in the weighing and packaging industry, with 126 years of history. The company proposes systems and solutions that build the "food infrastructure" with core technologies in "weighing," "packaging," "inspection," and "labeling." They utilize "Accela BizAntenna" to improve the quality of responses in their call center and field support, as well as to enhance operational efficiency. 【Case Overview】 ■ Ishida Co., Ltd. ■ Business Description - Sales of general weighing instruments, POP systems, automatic packaging price labeling machines, logistics systems, electronic shelf label systems, X-ray foreign object detection machines, etc.

• Other network tools