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SMC Corporation has revamped the management of over 200,000 factory visitors annually with Smart at reception for FACTORY. We will introduce the background and effects of the simultaneous deployment to 13 locations across the country. ■Challenges before implementation: Previously, visitors would communicate their company name, name, and the person they were visiting at the reception, verify their identity with a driver's license or similar, manually fill out 12 items in a ledger, and then the security guard would call the designated person to hand over a badge according to the visitor's attributes. The entry process took about 3 minutes per visit, and since construction contractors often came in groups of 20 to 30, long lines formed during peak times. ■Effects after implementation: The time taken for visitor procedures and waiting times have been reduced, with an estimated annual savings of approximately 6,700 hours. In terms of paper reduction, this has resulted in the saving of about 69,000 sheets of A4 paper. Visitor information can now be referenced and aggregated as data instantly, unannounced visits have decreased, and real-time tracking of entrants has become possible. *For more details about the service, please download the PDF or feel free to contact us.

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We will introduce a case where the challenges of reception after completely eliminating fixed phones due to the reduction and relocation of the office, along with the establishment of telework, were solved through the iPad reception system and integration with UniTalk. ■Challenges before implementation: Due to the establishment of telework during the COVID-19 pandemic, the number of employees coming to the office decreased, leading to plans for downsizing and relocating the office. As we transitioned from fixed desks to free address, we eliminated about 30 fixed phones and consolidated them into iPhones. However, since the reception relied on internal phone functions, visitors were unable to contact employees. ■Solution: We implemented Smart at reception, which has a proven track record of integration with UniTalk. We established a system where when visitors perform reception operations, the Teams apps of the responsible department members ring simultaneously through UniTalk. The fact that installation is completed simply by connecting the iPad to the internet without the need for construction also contributed to the swift relocation process. ■Effects after implementation: Reception for visitors, including delivery personnel and suppliers, can be operated without issues even in a free address environment. The reliability as a SoftBank-related company also served as a reassuring factor for the implementation. *For more details about the service, please download the PDF or feel free to contact us.

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We would like to introduce a case where the transition to a cloud-based PBX prompted a complete overhaul of the traditional reception system into an iPad-based reception system, significantly reducing the burden of management and operations. ■Challenges Before Implementation: The previously used reception system was not compatible with the cloud PBX, necessitating the selection of a new reception system alongside the PBX upgrade. Additionally, the traditional reception system required connecting a dedicated computer to a specialized phone network for configuration changes and uploading files via USB memory, making management tasks cumbersome. ■Solution: We implemented Smart at reception, which meets three requirements: mobile phone compatibility, cloud service, and ease of installation, at our headquarters in Nagoya and Tokyo. The system operates on the LTE connection of the iPad, allowing for two types of reception methods: direct calls to employees and calls directed to the general affairs department. It can be installed without any construction work and can be easily transported and used when moving to a new office building. ■Effects After Implementation: The cloud management interface allows for remote configuration changes, eliminating the need for on-site visits. With the necessary equipment reduced to just the iPad, troubleshooting during issues has also become easier. *For more details about the service, please download the PDF or feel free to contact us.

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We would like to introduce a case where an information service company operating 78 locations has simultaneously implemented an iPad reception system at 62 sites, achieving the removal of fixed phones and promoting telework. ■Challenges before implementation: During the COVID-19 pandemic, while the cloudification of internal systems was progressing, the main phone and reception phone could only be handled with fixed phones. Some employees were forced to come to the office to answer calls, hindering the promotion of telework. ■Solution: By integrating the cloud PBX service ConnecTalk with Smart at reception, a system was established that directly connects calls to the responsible person's smartphone through visitor reception operations. Notifications to Microsoft Teams chat groups were also set up for calls directed to departments, successfully achieving the complete removal of fixed phones. ■Effects after implementation: The hassle of intermediary calls was eliminated, reducing visitor wait times. The cloud management screen allows for centralized management of all locations, enabling the same reception response method even during business trips across different sites. *For more details about the service, please download the PDF or feel free to contact us.

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We would like to introduce a case where the reception operation, which relied on fixed phones, was revamped with an iPad reception system and integration with LINE WORKS, in the context of transitioning to a free address system for a floor with approximately 200 members. ■Challenges Before Implementation: Each employee was provided with a fixed phone, and calls from the reception were directed to each individual's fixed phone. As the business expanded and the number of employees increased, the floor became cramped, prompting consideration of a free address system. However, as long as fixed phones were in place, employees could not freely move their seats, making it urgent to adapt reception calls to smartphones. ■Solution: Based on the successful prior implementation in a department in Tokyo, we expanded Smart at reception to the Osaka location. We established a system that allows reception calls to ring directly to each employee's smartphone. Through integration with LINE WORKS, employees can freely choose their notification method from both phone calls and LINE WORKS notifications. ■Effects After Implementation: The workload of handling reception calls was significantly reduced, eliminating interruptions for responding employees. The transition to a free address system also led to the creation of workspaces and the realization of a paperless environment. *For more details about the service, please download the PDF or feel free to contact us.

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We would like to introduce a case where, in conjunction with the transition to a free-address system at our headquarters office, we revamped the reception operations from a paper internal phone number list to an iPad reception system. ■Challenges Before Implementation: Previously, a paper list of internal phone numbers was placed at the reception, and visitors were required to input the phone number of the person they were visiting. With the shift to a free-address system, it became impossible to link extensions to specific handsets, necessitating a change in reception operations while transitioning to the cloud IT phone service Dialpad. ■Solution: We implemented Smart at reception, which can be integrated with Dialpad. Visitors can complete their check-in by simply searching for employees on the iPad, eliminating the need for manual input of phone numbers. As a cloud service, it allows for immediate online updates during departmental transfers, significantly reducing operational burdens. ■Effects After Implementation: There have been no more misdialed numbers or incorrect calls due to unclear departments, and visitors have responded positively. The sophisticated UI has also contributed to the promotion of the free-address system. *For more details about the service, please download the PDF or feel free to contact us.

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We would like to introduce a case where the reception at our headquarters and three satellite offices, which receive a diverse range of visitors, has been streamlined using a combination of an iPad reception system and multiple notification methods. ■ Background: In December 2014, we replaced our company-wide telephone system and introduced FMC, which led to the implementation of Smart at reception in January of the following year. We expanded from two locations to three and replaced all reception operations, including after-hours reception, with this system. An intuitive reception environment was required to accommodate visitors of various ages and nationalities. ■ Solution: Initially, calls were received on iPhones (FMC) via PBX from iPads, but with the company-wide introduction of Slack, we added a DM notification feature to Slack. We also customized the system to implement bulk registration for administrators to register face photos and Slack user IDs, reducing operational costs. ■ Operations after implementation: We differentiate between phone, email, and Slack notifications for each user, ensuring reliable visitor notifications. The face photo feature, in particular, has received positive feedback as it makes it easier for visitors searching by last name to identify the appropriate contact person. *For more details about the service, please download the PDF or feel free to contact us.

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We would like to introduce a case where an ICT service company, which has adopted the concept of "harmony between advancement and nature" during its relocation, has revamped its reception system to an iPad format, creating an advanced and sophisticated reception environment. ■Challenges Before Implementation: Prior to the move, the reception displayed a list of employees and their extension numbers on a PC monitor, requiring visitors to check the list and make calls to the extensions. While this was a lower-cost operation than having reception staff, the appearance was rugged and did not align with the concept of the new office, which posed a challenge. ■Solution: We introduced Smart at reception, which can handle visitors without staff and combines space-saving, low-cost, energy-efficient, and intuitive operation typical of smart devices. The combination of an iPad and a highly versatile app also reduced the operational and maintenance burden. ■Effects After Implementation: The need for the general affairs department to handle phone transfers was eliminated, and the full disclosure of the list was no longer necessary, enhancing security. The same system was also deployed in our branches in Osaka and Fukuoka, establishing a system that allows the Tokyo headquarters to comprehensively grasp reception information across multiple locations. *For more details about the service, please download the PDF or feel free to contact us.

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As part of the headquarters relocation project, we would like to introduce a case where the traditional fixed phone reception was revamped into an iPad reception system, achieving greater efficiency in the reception process. ■Challenges Before Implementation: Previously, the General Affairs Department received reception calls via fixed phones and managed the operations internally. This process took a lot of time, placing a heavy workload on the General Affairs Department, which resulted in cases where visitors had to wait. We began considering a new reception system at the time of the headquarters relocation. ■Solution: We implemented Smart at reception, which retained the phone functionality while enhancing basic features such as notification functions using email and chat, as well as issuing QR codes. This created a reception flow that allowed direct calls to the visiting departments without going through the General Affairs Department. The ability to expand functionality in the future without additional costs was also a decisive factor in our selection. ■Effects After Implementation: The number of receptions handled by the General Affairs Department significantly decreased, allowing for smoother responses to visitors. The enhanced search functionality also reduced the number of visitors who would simply request to call the representative. *For more details about the service, please download the PDF or feel free to contact us.

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We would like to introduce a case where a global architectural design firm solved the remaining reception challenges after eliminating fixed phones by implementing an iPad reception system integrated with Teams calls. ■Challenges Before Implementation: Aiming for a location-independent work style, Microsoft Teams was introduced, successfully eliminating fixed phones. While internal communication could now be conducted via the Teams app on smartphones and PCs, there remained a challenge in finding a system compatible with Teams calls for the office reception. ■Solution: The Smart at reception system was implemented as a reception system compatible with Teams calls. Visitors can search for the responsible person on an iPad and make a call via the Teams app simply by pressing the call button. ■Effects After Implementation: The fixed phone, internal extension number list, and seating chart that were previously at the reception have been replaced with just the iPad, simplifying the reception process. The elimination of intermediary tasks has allowed the administrative staff to focus on other duties, and visitor entry records can now be managed in the cloud, enhancing security as well. *For more details about the service, please download the PDF or feel free to contact us.

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We would like to introduce a case where a corporate group with 70 locations solved the challenges of reception handling due to the implementation of free address systems by integrating an iPad reception system with a cloud PBX. ■Challenges Before Implementation: There was a policy to advance free address systems at 11 locations, which was expected to make it difficult to know where employees were located. Traditionally, administrative staff handled reception calls, but this led to interruptions in main payroll and billing processing tasks every time a visitor arrived. ■Solution: By linking Smart at reception with IZUMO PBX, we established a system that allows direct calls to each employee's smartphone through reception operations. We achieved flexible operational settings, such as simultaneous ringing at each location and forwarding to specific IP phones. ■Effects After Implementation: We prevented confusion caused by the free address system in advance. Unnecessary call handling was eliminated, allowing administrative staff to focus on their primary tasks. The intuitive operability also enables visitors to use the system without confusion. *For more details about the service, please download the PDF or feel free to contact us.

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We would like to introduce a case where significant operational efficiency was achieved by digitizing cumbersome paper-based procedures while maintaining the factory's strict entry management. ■Challenges before implementation: Previously, entry application forms had to be printed in-house, and multiple officials from department heads to factory managers needed to provide their seals in person. Applicants were forced to move or wait according to the factory manager's schedule, resulting in approximately 5 minutes of loss per application. Additionally, at the reception, visitors had to handwrite their company name and personal information, which took time. ■Solution: We digitized the approval flow using kintone and established a system that automatically sends a QR code for reception to visitors as soon as the approval is completed. The inclusion of a standard recording item for the factory-specific need of "vehicle number" was also a key factor in facilitating a smooth transition. ■Effects after implementation: The need for movement and waiting time for seals has disappeared, reducing the workload by a total of 10 minutes per application. Reception is now completed simply by scanning the QR code, enhancing the convenience for visitors. *For more details about the service, please download the PDF or feel free to contact us.

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In recent years, there has been a gradual increase in companies introducing reception tools for the purpose of improving operational efficiency and productivity. Additionally, the options for reception services in companies are becoming more diverse, and the advantages of unmanned reception, which can be operated at a lower cost compared to staffed reception, are being re-recognized. On the other hand, it is also true that challenges such as visitor management and flexibility in response are bottlenecks when transitioning from staffed reception to unmanned reception tools. For example, in the case of staffed reception, it is necessary for the reception staff to issue visitor passes each time. Companies may be concerned about the labor costs incurred for each reception. Therefore, this article introduces the challenges that can be addressed and the benefits related to the release of the visitor pass printing function of the iPad reception system, Smart at reception, which can achieve the reduction of management costs and labor associated with reception. *For more detailed content of the blog, please refer to the related links. For more information, please download the PDF or feel free to contact us.*

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As more companies in offices, hospitals, and stores consider wanting to "streamline reception operations" and "advance automation," there has been a rapid increase in companies looking into the implementation of reception systems. However, the overall costs necessary for implementation, including initial costs, monthly fees, and additional costs for optional features, can be difficult to discern, making it challenging for many to compare and evaluate their options. In this article, we will clearly explain the "cost range" that concerns companies when implementing reception systems, including a breakdown of initial and monthly costs, the differences between free and paid plans, and the benefits of utilizing each. Additionally, we will cover how to utilize subsidies and tips for keeping costs down, providing information that makes it easier for those feeling anxious about expenses to make informed decisions. *For more detailed content, please refer to the related links. For more information, feel free to download the PDF or contact us directly.*

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The hotel industry is facing serious challenges such as chronic labor shortages, the personalization of operations, and declining profitability due to dependence on OTAs (online travel agencies). Against this backdrop, "Hotel DX" is gaining attention. However, there is often a misunderstanding that "DX = mere IT implementation," and as a result, initiatives that capture the essence of DX are not progressing. In this article, we will clarify the correct definition of Hotel DX and its differences from digitalization, while explaining why DX is necessary in the hotel industry now, from both a social background and industry challenges perspective. Furthermore, we will comprehensively introduce the issues that can be resolved through DX implementation, the steps for implementation, key points for success, and how to choose specific tools and vendors. *For more detailed content of the blog, please refer to the related links. For more information, feel free to download the PDF or contact us.

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Are you feeling that the operations of the general affairs department are inefficient and reaching their limits? Do you not know where to start with DX (digital transformation)?" There are many inefficiencies lurking in general affairs operations, such as paper documents, personalized tasks, and unexpected responses. Against the backdrop of work style reforms and the promotion of telework, general affairs DX is gaining attention as a movement to fundamentally review these issues. This article systematically explains the definition of general affairs DX, reasons for its growing attention, steps for implementation, introduction of specific tools, and actual case studies. It also covers practical points, including tips for successful implementation, methods for internal penetration, and continuous improvement techniques. By reading this article, you should be able to clarify what your company needs to work on and take the first step towards concrete actions. *For more details about the blog, you can view it through the related links. For more information, please download the PDF or feel free to contact us.

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In the manufacturing industry, which is plagued by issues such as labor shortages, aging equipment, poor quality, and reliance on specific individuals, "Factory DX (Digital Transformation)" is currently receiving significant attention. However, many may have questions such as, "What does Factory DX entail?" "How is it different from a smart factory?" and "How should we prepare the necessary tools and personnel?" This article aims to provide a clear explanation of the basic definitions and objectives of Factory DX for those responsible for production sites and management considering the introduction of DX. It will outline the necessary steps for implementation, how to gather appropriate tools and personnel, and key points to avoid failure. *For more detailed information, please refer to the related links. For further inquiries, feel free to download the PDF or contact us.*

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Reception operations refer to the business processes that consistently handle visitor interactions, guidance, information management, internal notifications, and trouble resolution. While it is a crucial touchpoint that determines the first impression of a company or facility, the operations can easily become complicated, leading to issues such as dependency on specific individuals and variations in quality. Against this backdrop, there is an accelerating movement across various industries to standardize, streamline, and automate reception operations. Particularly in environments facing labor shortages, it is urgent to establish a system that maintains a consistent quality regardless of who is handling the reception. This article will explain practical methods for building reception operations. *For more details, you can view the related links. For further information, please feel free to download the PDF or contact us.*

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The reception duties at schools require a wide range of responses, from daily visitor interactions to events such as open campuses and information sessions. Handling reception with paper, phone, or email can be cumbersome, and managing and transferring information tends to become complicated. Additionally, issues like staff shortages and security risks cannot be overlooked. One solution that has garnered attention for addressing these challenges is the implementation of a "reception system." By utilizing advanced tools for unmanned responses, pre-bookings, and managing entry and exit records, it is expected that the efficiency of operations and the quality of visitor interactions will improve. This article clarifies the challenges faced by schools in reception management and explains the benefits of implementing a reception system, key points to consider during implementation, and specific systems in an easy-to-understand manner. We hope you find hints for creating an optimal reception environment through this article. *For more detailed information, please refer to the related links. For further details, feel free to download the PDF or contact us directly.*

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The reception duties, which can be considered the "face" of a company, are an important position that directly relates to the organization's reliability and brand image through visitor interactions and information management. However, the risks of compliance violations lurking within reception duties are often overlooked. For example, there are cases where personal information of visitors is handled carelessly or casual conversations lead to information leaks. If such violations come to light, it is undeniable that they could result in a loss of trust for the company, legal liabilities, and social criticism. This article will explain the basics and importance of compliance in reception duties under the theme of "Reception x Compliance," while systematically introducing common violation cases that occur on-site, specific rules to prevent them, and measures utilizing education and reception systems. *For more detailed content of the blog, please refer to the related links. For more information, feel free to download the PDF or contact us.*

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The hotel industry is currently facing challenges such as 'a shortage of staff,' 'difficulties in night-time operations,' and 'limitations in foreign language support.' In response to these issues, 'remote customer service' is gaining attention. This system allows guest interactions to be conducted through video calls, AI avatars, and chatbots without the need for front desk staff to be physically present. It enables a balance between labor reduction and service quality, and its implementation is progressing widely from urban areas to rural regions. This article comprehensively explains the definition and mechanism of remote customer service in hotels, the specific benefits of its implementation, the differences from other automation tools, and successful case studies. It is also useful for those who are unsure about where to start or which system would be suitable. Please take a look at this new 'form of hospitality' that supports the future of the industry until the end. *For more detailed information, you can view it through the related links. For further details, please download the PDF or feel free to contact us.

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In companies with multiple locations, reception duties often become personalized at each site, leading to inefficiencies and security risks. Human reception incurs labor costs and time expenses, and there can be variations in the quality of service, which may harm the visitor experience and the company's image. A solution that has garnered attention for addressing these challenges is the "Multi-Site Reception Management System." The effects gained from implementing such a system vary widely, including differences in deployment forms such as cloud-based or on-premises, as well as mechanisms that simultaneously enhance security, improve operational efficiency, and reduce manpower. This article will provide a detailed explanation of the challenges inherent in multi-site reception management, the features of the system, implementation steps, selection points, and specific tool comparisons and industry-specific usage examples. *For more detailed content, please refer to the related links. For further information, feel free to download the PDF or contact us.*

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Visitor reception is an important task that influences the first impression of companies and facilities. However, with the increasing demand for non-contact services and a shortage of personnel, there are more situations where traditional staffed reception cannot adequately respond. This is where "reception AI" is gaining attention. By utilizing technologies such as tablet devices, voice agents, and facial recognition, it is possible to automate visitor check-in, guidance, and notifications to staff, thereby achieving both operational efficiency and an improved customer experience. This article will explain the social background that has led to the attention on reception AI, the typical benefits gained from its implementation, and will also organize and clearly explain key features such as facial recognition, voice interaction, and multilingual support from the basics. *For more detailed information, please refer to the related links. For further inquiries, feel free to download the PDF or contact us directly.*

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Many companies are considering the introduction of "company reception tablets" aimed at improving the efficiency of visitor management and enhancing security. Traditional paper ledgers and human reception incur labor costs, and issues such as information sharing mistakes and the complexity of visitor management have become challenges. The solution to these problems is a reception system that uses tablets. This article will clearly explain the basic functions and benefits of company reception tablets, key points to check when implementing them, the differences between paid tools and DIY methods, how to integrate with systems like Slack and Teams, and common mistakes and their countermeasures during implementation, making it easy for first-time implementers to understand. Let's cover all the necessary knowledge in this one article to select a suitable reception tablet that fits your company's challenges and to avoid failures after implementation. *For detailed blog content, please refer to the related links. For more information, feel free to download the PDF or contact us.*

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"The cost of reception services is increasing year by year," and "Due to a shortage of personnel, it is difficult to maintain reception services." More companies are feeling these issues. Especially in offices operated by small teams or companies with multiple locations, reception duties are becoming a significant cause of labor costs and inefficiencies, and if left unaddressed, they could become a hindrance to management. In this article, we will introduce seven carefully selected methods to achieve cost reduction in reception services. We will broadly explain the benefits, points to consider, and case studies of solutions that are being actively implemented, such as unmanned reception systems, cloud-based management systems, and AI chatbots. *For more details, you can view the related links. For further information, please feel free to download the PDF or contact us.

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Responding to visitors from external sources in offices, factories, and medical institutions is an important issue in terms of both security and operational efficiency. Traditional paper records and verbal reception have limitations in the accuracy of entry and exit records and the management effort, and there are undeniable risks such as information leaks and unauthorized intrusions. Against this backdrop, interest in "Visitor Management Systems" that can digitally manage visitor entry and exit information is increasing. This article comprehensively explains the basic overview of visitor management systems, specific functions, benefits of implementation, and even case studies. To clearly introduce the effects of system implementation and how to choose the most suitable option for your company, the content is designed to be easily understandable, even for those considering implementation for the first time. *For more detailed information, please refer to the related links. For further details, you can download the PDF or feel free to contact us.

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Many local governments are promoting the introduction of reception systems to improve the efficiency of counter services and enhance resident services. This decision is driven by various challenges, including a decrease in the number of staff, the diversification of visitors, and an increasing interest in contactless services due to infection control measures. In this context, advanced systems that enable features such as automatic ticket issuance, online reservations, and integration with resident portals are gaining attention. This article provides a comprehensive explanation of the reception system "Smart at reception" series offered by M-SOLUTIONS, covering the overview of reception systems in local governments, the background for their introduction, types and functions of the systems, key points for selection, implementation flow, and actual case studies of implementation. *For more detailed information, please refer to the related links. For further details, you can download the PDF or feel free to contact us.*

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Amid ongoing labor shortages, an increasing number of accommodation facilities are introducing "unmanned fronts" aimed at streamlining reception tasks and enabling contactless interactions. This approach is particularly gaining attention in small to medium-sized hotels with limited staff, as it offers a means to achieve both cost reduction and operational efficiency. However, implementing automation is not simply a matter of blindly adopting a system. There are numerous factors to consider, including the check-in process, key handover methods, criteria for selecting systems, and even legal requirements. This article aims to clearly explain what an "unmanned front" is, the steps for implementation, the types of necessary systems, and how to utilize subsidies, using examples of successful implementations, targeting hotel operators and facility managers. We encourage you to read to the end as a step towards envisioning a successful implementation. *For more detailed information, please refer to the related links. For further inquiries, feel free to download the PDF or contact us directly.*

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The iPad-based reception system "Smart at reception" has released a version specifically tailored for factory receptions, named "Smart at reception for FACTORY." Maintaining the user-friendliness of "Smart at reception," it incorporates various functions required in factories. This reduces the operational burden of factories that have many clients coming and going, and also achieves a reduction in labor costs. This article will provide a detailed introduction to "Smart at reception for FACTORY." *For more details, you can view the related links. For further information, please download the PDF or feel free to contact us.*

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More companies are re-evaluating the security measures at their reception areas as part of their office and facility safety strategies. In particular, the introduction of reception systems is gaining attention as an effective means to address risks such as unauthorized intrusions and information leaks. However, many may have questions such as "What level of functionality is necessary?" and "Is it really effective?" In this article, we will outline the overall picture of the security features included in reception systems, discuss the risks that can be mitigated, the checkpoints to consider during implementation, and provide actual case studies of implementation. By specifically introducing how much safety can be enhanced through cloud integration and collaboration with physical security, we hope to clarify how to design reception security that is suitable for your company. Please be sure to read to the end. *For more detailed information about the blog, you can view it through the related links. For further inquiries, please feel free to contact us.

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As the labor shortage becomes more serious, there is a rapidly increasing focus on "unmanned customer service" in the retail and service industries. The reduction of personnel in stores is not only about cutting labor costs but also contributes to maintaining the quality of customer service, improving operational efficiency, and serves as a measure against infectious diseases. However, there are still few people who accurately understand what "unmanned customer service" specifically entails, what tools and implementation methods are available, and what the advantages, disadvantages, and challenges are when actually introducing it. This article will clearly explain what "unmanned customer service" is, as well as the effects and concerns that can be gained from its implementation, the types of tools that should be selected, and examples of implementation by industry. If you are considering the introduction of unmanned customer service or are interested in the latest customer service technology, please read through to the end. *For more detailed content of the blog, you can view it through the related links. For more information, feel free to contact us.

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In today's world, where labor shortages are becoming increasingly serious, the efficiency of operating stores and facilities has become an urgent issue. Particularly in the service industry, while securing staff is becoming difficult, providing high-quality service to customers is essential. This is where "unmanned service systems" are gaining attention. In this article, we will introduce four unmanned service systems that are currently highly regarded in the market. We will provide a detailed explanation of each system's features, strengths, and implementation effects, so those considering adoption should definitely use this as a reference. *For more detailed information, please refer to the related links. Feel free to contact us for further inquiries.*

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The reception duties that influence a company's first impression. However, traditional staffed receptions face many challenges related to labor costs and security, and the inefficiency of taking time to respond is also evident. The demands on reception, such as visitor management, infection control measures, and BCP (business continuity planning) compliance, are increasing year by year. In this context, the "corporate reception system" utilizing tablets and facial recognition is gaining attention. It allows for smooth operations even without staff, leading to increased efficiency in reception duties, enhanced security, and improved corporate image. This article explains the basic knowledge of corporate reception systems, the benefits of implementation, case studies, and key points for successful selection, while also introducing appropriate usage methods tailored to different industries and company sizes. For those looking to reevaluate their reception duties or promote DX (digital transformation), this content is packed with practical tips, so please take a look. *For detailed blog content, you can view it through the related links. For more information, feel free to contact us.

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In recent years, the reception operations of companies have rapidly digitalized, accelerating the transition from traditional human interaction to unmanned and tablet-based solutions. Various social factors, such as labor shortages, infection control measures, and the increasing demand for operational efficiency, are behind this trend. However, even though "reception systems" can be broadly categorized, the types, implementation forms, and functions vary widely, making it difficult for newcomers to envision them. This article aims to provide a systematic and easy-to-understand explanation for those considering the introduction of a reception system, starting from the basics of "what is a reception system," to representative functions, implementation benefits, the actual usage flow, and points to be cautious about. By the time you finish reading this article, even if you are hearing about this for the first time, you should be able to have a framework for deciding whether or not to implement it within your organization. *For more detailed content of the blog, please refer to the related links. Feel free to contact us for more information.

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Are you facing the following challenges when considering a cloud PBX? - Considering the abolition of fixed telephones for the introduction of free address - Although there is a prospect of operating with a cloud PBX, a fixed telephone remains at the reception - Want to know about reception systems that can be integrated with cloud PBX These challenges can be resolved through the integration of cloud PBX and unmanned reception systems. This article explains the basic knowledge of cloud PBX and unmanned reception systems, methods of integration, benefits of integration, and recommended products. Please read until the end. *You can view detailed content of the blog through the related links. For more information, feel free to contact us.

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Are you facing these challenges in your reception operations? - Rising labor costs make it difficult to allocate sufficient staff to stores or facilities. - You want to assign specialized staff to the sales floor, but there is a shortage of personnel. - You want to extend reception hours, but hiring is lagging behind. - The reception area is far from the work location, making movement cumbersome. - Implementing a specialized reception system requires setting up lines, which is cumbersome. - You want to introduce a remote customer service and guidance system in-house. To address these challenges, M-SOLUTIONS Inc. has released a new service, the cloud-based reception system "Smart at reception," utilizing iPads. This will streamline reception and customer service operations, alleviating issues related to labor shortages and costs. If you are interested, please check it out. *You can view detailed content on the blog through the related link. For more information, feel free to contact us.

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As the digitalization of offices progresses, more companies are considering the transition from traditional telephone reception to digital reception systems. The reception area can be considered the "face of the office," but while many may want to implement a "trustworthy system," they also feel the need to "keep costs and effort to a minimum." Therefore, this article will explain key points to keep in mind for those looking for a simple and inexpensive reception system. *For more details, please refer to the related links. Feel free to contact us for more information.*

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Many people may have the same concern: they want to implement a reception system but don't know where to start... Reception systems are being adopted by many companies to facilitate visitor management, improve operational efficiency, reduce costs, and enhance security. In this article, we will provide a detailed explanation of the steps to implement a reception system, including pricing, features, recommended products by industry, and operational points after implementation. If you are considering introducing a reception system, please use this as a reference. *You can view the detailed content of the blog through the related links. For more information, feel free to contact us.*

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The wave of DX (Digital Transformation) is sweeping across various industries. However, in the entry procedures for factories and logistics centers, paper-based analog management is still the mainstream, and inefficient operations are a challenge. This article introduces specific methods to solve the challenges in the entry procedures of factories and logistics centers and promote digitalization. In particular, it will provide valuable information for those in charge at companies aiming to improve the efficiency and safety of entry procedures in factories and logistics centers. *For more details, you can view the related links. Please feel free to contact us for more information.

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Customers visiting the factory "The reception at the factory always takes time due to procedures and is congested..." Factory reception staff "The visitor registration process is cumbersome..." Factory on-site staff "Every time a visitor comes, we have to go back and forth to the site..." Have you felt these challenges at the factory reception? This is a challenge faced by many companies that own factories, and it can be resolved with an advanced reception system. In this article, we will broadly explain the importance and challenges of factory reception, and how advanced reception systems can address these issues. *For more details, please refer to the related links. Feel free to contact us for more information.*

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Due to the aging of PBX systems and the review of telephone environments within offices, more companies are transitioning from on-premises PBX to cloud PBX. There are various cloud PBX services available, one of which, UniTalk, enables external calls using the company's fixed phone number from devices compatible with Microsoft Teams (hereinafter referred to as Teams). *For more details, you can view the blog through the related link. Please feel free to contact us for more information.

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Smart at reception, provided by M-SOLUTIONS Inc., streamlines reception operations for offices and facilities and has integrated with kintone (provided by Cybozu, Inc.), which allows users to create business applications without coding. This integration enables the utilization of reception history data from Smart at reception within kintone. This article explains how Smart at reception and kintone are integrated and the benefits of this collaboration. *For more details, please refer to the related links. Feel free to contact us for more information.*

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I believe that many companies have introduced Microsoft Teams to improve work efficiency, triggered by "work style reform" and "improvement of work-life balance." After the COVID-19 pandemic, online communication and telework have become widely adopted, but on the other hand, I hear discussions about Teams not being well-established within companies and its utilization not progressing. If the use of Microsoft Teams is incorporated into the flow of daily operations, it is expected that opportunities to use Teams will increase. In this article, I will explain the integration features of the unmanned reception system "Smart at reception" and Microsoft Teams from that perspective. *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.*

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The video call feature of "Smart at reception" uses Microsoft Teams or FaceTime. Since it is a video call via the app (Microsoft Teams or FaceTime), there is no need for a separate phone service contract, and the call is free of charge, allowing video calls to connect customers at the reception with the office. When using the video call feature, you can also use text notifications to the person in charge at the destination (notifications via chat tools or email). *You can view the detailed content of the blog through the related link. For more information, please feel free to contact us.

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We would like to introduce a case study where the reception system "Smart at reception" was implemented at San-ei Co., Ltd., which is engaged in publishing businesses such as automobile magazines and fashion magazines. During the COVID-19 pandemic, as telecommuting became established and the reduction of office size and the promotion of free address systems progressed, approximately 30 fixed telephones were abolished. In response to the challenge of losing the internal phone function at the reception, this system, which can be linked with UniTalk, was adopted. When visitors check in using an iPad, the Teams app of the responsible department members rings simultaneously through UniTalk, allowing reception operations to be carried out smoothly even in a free address environment. [Case Overview] ■ Challenges - Reception response after the abolition of fixed telephones due to the implementation of free address systems - The issue of delivery personnel and suppliers being unable to contact employees directly ■ Key Factors for Implementation - Capability to link with UniTalk - Installation completed simply by preparing an iPad without the need for construction - Reliability as a SoftBank-related company *For more details, please refer to the related links or feel free to contact us.

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