東芝ITサービス List of Products and Services

Our service is a total maintenance service that supports our customers' daily operations with 24/7 on-site maintenance across the country, covering everything from servers and network devices in a multi-vendor environment to mechanical equipment. We provide hardware maintenance for the information system devices and mechanical equipment that our customers have implemented, as well as platform (OS/middleware, hardware) maintenance and operational support (troubleshooting, isolation, repair assistance, Q&A, configuration management, etc.) tailored to customer needs, utilizing our nationwide locations, 24/7. 【Service Contents】 ■ Hardware Maintenance Service ■ Platform Maintenance Service ■ PC Maintenance Service ■ Industrial Computer Maintenance Service ■ HDD Data Erasure Service ■ Data Recovery Service *For more details, please refer to the PDF document or feel free to contact us.

• Other services
• Other contract services

Toshiba IT Services is a company that continues to be close to society and people. We provide services that support society and individuals throughout the entire lifecycle of various systems in society, from IT equipment to IoT devices. We aim to logically, accurately, and safely support various systems in society, providing support that resonates with the hearts of people active in business. 【Business Contents】 ■ Pl Services (Platform Integration) ■ KDM Services (Kitting & Device Management) ■ Construction Services ■ Remote Management Services ■ Onsite Management Services ■ Maintenance Services *For more details, please refer to the PDF document or feel free to contact us.

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TKC Corporation has established a basic policy that emphasizes speed, high reliability, security assurance, and scalability in building the network for the ITC Building. After comparing various systems from different companies, our proposal was adopted. By implementing a 10Gbps ring-type network, we were able to achieve a faster and uninterrupted network. Furthermore, we successfully reduced operational costs. 【Implementation Effects】 ■ Reduced time to respond to project launches and organizational changes ■ Cost savings due to the elimination of the need for configuration changes ■ Easy identification of where loops occur, allowing for quick responses *For more details, please refer to the external link or feel free to contact us.

• Other contract services
• Other services
• Other network tools

At Alter Co., Ltd., which provides a food ingredient delivery service, most orders are received through paper order forms. Therefore, they have been utilizing our OCR for some time. By replacing the OCR this time, there were two significant benefits: a substantial reduction in incorrect orders and a significant improvement in work efficiency. [Case Overview] - Processing 3,500 order forms received weekly from members using OCR - Transitioning to double-sided printing of order forms as part of the replacement - Significantly reducing incorrect orders by enhancing the information provided *For more details, please refer to the external link or feel free to contact us.

• Other contract services
• Other services
• Other optical parts

At Tokyo City Credit Union, we have introduced the information display software "Bijyuemon" to show various information such as exchange rates, interest rates, advertisements, and announcements. By incorporating photos taken with a digital camera and simply editing them, content can be created easily. Additionally, there is a feature that allows numerical information, such as interest rates, to be easily reflected by inputting numbers from a dedicated input screen. We have received feedback that the convenience has significantly improved compared to when we were using a display board. 【Case Overview】 ■ Introduced as a replacement for the conventional interest rate display board ■ Created and displayed diverse content such as interest rates, exchange rates, promotions, and advertisements ■ Significantly improved convenience, contributing to enhanced customer service *For more details, please refer to the external link or feel free to contact us.

• Other security
• Other contract services
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At Hokkaido Electric Power Company Information System Service Co., Ltd., we have been conducting "network-type" security diagnostics that diagnose systems from the outside over the network. This time, by introducing "SecuDog," a "host-type" security diagnostic method that checks the internal configuration of servers, we were able to complete the diagnosis of 7,000 domain server accounts in just 30 minutes. As a result, we achieved both a reduction in diagnostic costs and the enhancement of information security. *For more details, please refer to the PDF document or feel free to contact us.

• Other security
• Other contract services
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Tokyo Seimitsu Co., Ltd., which manufactures and sells semiconductor manufacturing equipment and precision instruments, has been advancing the introduction of Fortinet products to build a secure internal network. In collaboration with the already implemented FortiGate, a plan has been made to switch to FortiSwitch in eight buildings with the aim of achieving visibility down to the client level. Considering a phased replacement, our company was chosen to build a coexistence environment with switches from other vendors, and we successfully constructed a system that takes operational aspects into account through our one-stop network security service. 【Case Overview】 ■Challenges - We want to realize a network visualized around FortiSwitch to address security issues. ■Selection - Our company was chosen for its good collaboration from construction to operation and quick response. ■Evaluation - The system operates as planned with a construction that considers the subsequent processes through the one-stop service. *For more details, please refer to the PDF document or feel free to contact us.

• Other security
• Other contract services
• Other services

Here is a case study introducing our "Partner Maintenance Service." JCM Systems Corporation is a company that sells, installs, and maintains currency processing equipment, and operates its own call center as part of its support services. They were exploring ways to improve support quality while balancing costs. As a solution, they implemented our "Help Desk Service," which provides one-stop escalation to various points of contact. As a result, sales staff can focus on sales with peace of mind. They have reported that they have never received complaints from customers regarding maintenance support. 【Case Study】 - Response rates decreased due to call center shift changes. - The number of customers increased, making it inevitable to expand services to 24/7 availability. - Increasing operators would lead to higher costs. 【Results】 - Inquiry history is managed and submitted, becoming an important document. - Sales staff can focus on sales with peace of mind. - There have been no complaints from customers regarding maintenance support. - Currently, they are establishing a support system centered around maintenance support and help desk services. *For more details, please refer to the PDF document or feel free to contact us.*

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Our company provides a one-stop solution for the lifecycle processes necessary for Fortinet's Unified Threat Management (UTM) FortiGate series. Leveraging our extensive experience and know-how, we offer a suitable system tailored to the scale and purpose of your usage, covering everything from "equipment arrangement, installation, design, and construction" to "operation and maintenance," all in one stop for the equipment lifecycle. This enables the establishment of a smooth and cost-effective secure environment. 【Benefits】 ■ Request a one-stop service for all processes necessary for operation and maintenance ■ Monitor security events 24/7 on behalf of the customer ■ Reduce the management burden on the customer *For more details, please refer to the PDF document or feel free to contact us.

• Other security
• Other contract services
• Other services

We provide comprehensive support for network security utilizing Palo Alto Networks' next-generation firewall. We offer a one-stop solution for suitable network security measures tailored to the scale and purpose of use. Based on our extensive experience, we ensure peace of mind in network security from "arrangement, design, and construction" to "operation and maintenance" regarding Palo Alto Networks' next-generation firewall. 【Benefits】 ■ A smooth and cost-effective secure environment can be established ■ Reduces the management burden on customers ■ Enables identification of latent risks ■ Suitable for customers without a remote environment *For more details, please refer to the PDF document or feel free to contact us.

• Other security
• Other contract services
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"Total Security Support" maintains the effective state of the security measures implemented by our customers through monitoring capabilities and responsive power, achieving mission-critical responses. True peace of mind cannot be obtained merely by introducing robust and excellent tools or systems; the support that ensures the perfect operation of those systems is what truly matters. Experienced engineers fully utilize efficiently deployed infrastructure to support our customers' valuable information systems. [Features] - Remote monitoring of operational status, efficiently supporting stable operation - Rapid response to various recovery issues in a one-stop manner - Assisting efficient operations tailored to customers' business needs - Total support from regular inspections to recovery from failures - Protecting information systems from threats with a consistent policy, providing a high level of responsive support *For more details, please refer to the PDF document or feel free to contact us.

• Other security
• Other contract services
• Other services

Toshiba IT Services' "SecuDock Series" is a host-based security diagnostic tool for servers and clients. It allows for easy and quick implementation of security patch applications and safe password setting diagnostics, enabling you to grasp the current situation. It diagnoses the security status of servers, which is difficult to detect in network-based assessments, from the administrator's perspective, and reports the current status in an easy-to-understand format. 【Three Major Benefits of SecuDock】 ■ Diagnoses proper account management ■ Diagnoses effective application of security patches ■ Diagnoses safe password settings *For more details, please refer to the PDF available for download.

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We introduced the "Partner Maintenance Service" to Shibaura Vending Machine Co., Ltd., which handles everything from the design, manufacturing, sales, to maintenance of vending machines and automatic sales machines. The company faced the challenge of wanting to mitigate risks with multiple maintenance systems. Having a help desk staffed with personnel who have on-site experience provided significant support, leading to the selection of our service. After implementation, it created a positive cycle in their business. They expressed expectations for future expansion nationwide and for addressing new areas and models. 【Case Overview】 ■ Shibaura Vending Machine Co., Ltd. ■ Vending machine manufacturing industry ■ Challenge: Wanted to mitigate risks with multiple maintenance systems ■ Result: Created a positive cycle in business *For more details, please refer to the PDF document or feel free to contact us.

• Other services

This is a case study introduction for Shin-Dengen Industrial Co., Ltd., which provides various products for mobility, energy, industrial equipment, information communication, and home appliances. The company faced the challenge of wanting to establish a maintenance system that could respond on a national scale and achieve early recovery. The decisive factor for the implementation was the ability of engineers to respond quickly and carefully on-site, leading to the adoption of Toshiba IT Services' "Partner Maintenance Service" for the maintenance of over 100,000 PCS devices nationwide. As a result, it is stated that a cycle was realized where customer needs are fed back and utilized in the next products. [Case Overview] ■ Shin-Dengen Industrial Co., Ltd. ■ Business Description: Manufacturing and sales of semiconductors, electronic products, and power supplies ■ Challenge: To establish a maintenance system that can respond on a national scale and achieve early recovery ■ Result: A cycle was realized where customer needs are fed back and utilized in the next products *For more details, please refer to the PDF document or feel free to contact us.

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Toshiba IT Services has been engaged in maintenance operations since 1961, boasting nearly 60 years of experience and receiving numerous maintenance contracts from manufacturers and trading companies. Our experienced technicians provide quick, one-stop support for a multi-vendor environment, covering everything from IT equipment to mechanical devices. We efficiently support our customers 24/7, 365 days a year, from our strategically located bases across Japan, from Hokkaido to Okinawa. 【We solve the problems of manufacturers, trading companies, and distributors!】 ■ We receive frequent after-sales support calls at all hours, making it difficult to focus on core business... ■ Different companies are contracted for maintenance in different regions, leading to inconsistent skills and complaints from customers. Additionally, training nationwide for new products every time is quite challenging... ■ In the midst of fierce price competition, there is a need for value-added proposals that competitors do not offer... ■ We want to expand our equipment nationwide, but the lack of bases and personnel makes after-sales support (maintenance) a significant obstacle... *For more details, please refer to the PDF document or feel free to contact us.

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Toshiba IT Services provides after-sales support on behalf of manufacturers for IT equipment, mechanical devices, and IoT devices after their sale. 【We solve the following problems for manufacturers!】 ■ We receive maintenance-related calls day and night, making it difficult to focus on core business... ■ Different companies are entrusted with maintenance in different regions, leading to inconsistent skills and complaints from customers. Additionally, it is challenging to provide nationwide training every time a new product is sold... ■ In a tough price competition, it is necessary to propose added value that competitors do not offer... ■ We want to expand our equipment nationwide, but the lack of bases and personnel for after-sales support (maintenance) is a significant obstacle... *For more details, please refer to the PDF document or feel free to contact us.

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Toshiba IT Services provides after-sales support for IT devices, mechanical devices, and IoT devices on behalf of manufacturers. This service helps business partners (manufacturers, trading companies, and distributors) with various products by providing backup and added value. With a comprehensive call center, logistics, and service network, we support customers on behalf of our business partners with a 24/7 service system available nationwide, 365 days a year. We offer maintenance and after-sales support for a variety of devices, including IT devices, mechanical devices, IoT-related devices, and IT embedded devices (such as reception terminals, payment machines, and EV charging stations). 【Features】 ■ 24/7 service system ■ Support for increasingly complex platforms ■ Support from over 100 locations nationwide ■ One-stop support for multi-vendor environments ■ Flexible support SLAs tailored to partner needs *For more details, please refer to the PDF document or feel free to contact us.

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Our company provides on-site maintenance for "IT equipment and industrial equipment" sold nationwide, from Hokkaido to Okinawa. The benefits of outsourcing maintenance include reducing maintenance support costs and expanding stock business. Our help desk operates 24/7/365 and can also provide support in English. Additionally, we conduct remote monitoring of various devices, including IT equipment. 【Features】 ■ 24/7/365 support for reporting and responding to issues ■ Aiming for response within 4 hours ■ Support tailored to the revision currently in operation at the customer’s site ■ Reconfiguration of exchanged devices based on configuration information managed by the customer *For more details, please refer to the PDF document or feel free to contact us.

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Toshiba IT Services has many facets. It is a collection of technologies and functions cultivated from our track record and experience in addressing issues related to IT equipment and mechanical systems, solving our customers' problems. The service infrastructure is built upon and established on that track record. The service infrastructure functions as a versatile device to support customer satisfaction, expanding your business domain. 【Features】 ■ Realizes centralized reception of operations and issues from customer administrators and system users ■ Achieves rapid response by utilizing advanced technical knowledge and a shared database ■ Provides centralized reception of issues from across the country, 24 hours a day, 365 days a year ■ A team of specialists responds to various issues with high technical skill and reliable quality ■ Handles construction related to IT equipment *For more details, please refer to the PDF document or feel free to contact us.

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Toshiba's IT services provide after-sales support on behalf of our partners for the equipment they sell and implement. With a backbone of call centers, logistics, and service networks, our experienced technicians respond quickly. By utilizing this service, you can add new value to your products, expanding your business opportunities. 【Features】 ■ 24/7 service system ■ Support for increasingly complex platforms ■ Support from over 100 locations nationwide ■ One-stop support for multi-vendor environments ■ Flexible support SLAs tailored to partner needs *For more details, please refer to the PDF document or feel free to contact us.

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