ブレイヴコンピュータ List of Products and Services

We provide third-party maintenance (EOSL maintenance) for NEC products. Maintenance parts are procured from the reuse market, inspected and aged in-house, and managed at each location. Our company is a member of the Association of Service and Computer Dealers International (ASCDI) and sources components from reliable partners both domestically and internationally. Engineers with extensive knowledge, experience, and a background in major manufacturer maintenance companies will provide support. ■ Self-operated maintenance locations: Tokyo, Osaka, Aichi, Fukuoka, Miyagi, Hokkaido, Ishikawa, Hiroshima, Kagawa ■ Main maintenance series - Express5800 (Rack, Tower, ft servers) - SIGMABLADE (Blade servers) - NX7700i (UNIX servers) - iStorage (Storage) We have over 700 contracted companies and a track record of maintaining more than 72,000 devices. The series we support is updated daily. Please feel free to consult us regarding maintenance for servers, storage, network devices, and other hardware. *For more details, please refer to the PDF document or feel free to contact us.

The reason for our engagement was that we received a contact regarding a Fujitsu server that had broken down after the manufacturer's maintenance had expired. Before reaching our company, it seems that several other companies had already declined to repair it, but through a referral from a company we were both associated with, they consulted with the Hokkaido Technical Center. Regarding the recent spot maintenance case for the NEC Express5800/R120e-1E server, it was reported that a SMART Failure (SMART error) was indicated by the hard disk's self-diagnostic function, and we proceeded with a replacement. [Case Overview] ■ Industry: Medical Institution ■ Location of the equipment under maintenance: Kitami City, Hokkaido ■ Manufacturer: NEC ■ Equipment: Express5800/R120e-1E *For more details, please refer to the PDF document or feel free to contact us.

"Interim maintenance" is a service that provides maintenance on behalf of the manufacturer. It is commonly referred to as third-party maintenance or EOSL maintenance, and it covers servers, storage, and network equipment. It is said that about 75% of large companies in Europe and the United States are already utilizing this service because it allows for sustainable use of IT resources. Maintenance parts are procured from the reuse market, inspected and aged in-house, and then managed at each location. Our company is a member of the International Association of Computer Service Dealers "ASCDI" and sources materials from reliable partners both domestically and internationally. 【The biggest benefit of using "interim maintenance"】 ■ It can handle equipment from different manufacturers all at once, consolidating the maintenance contact point. ■ Contracts can be made for periods tailored to your needs. It can also be utilized to align replacement timing. *For more details, please refer to the catalog available for download in PDF format.

We offer "Per Call Maintenance" to meet the requests of customers who wish to repair only the malfunctioning parts. Since the details vary with each request, the repair cost will be calculated as [cost of parts + labor fee + travel expenses], and we will provide a quote individually.

We will send the logs of the malfunctioning equipment, and after our engineers analyze them, we will coordinate a visit date and carry out on-site maintenance. Our team will deploy from various locations to replace the faulty equipment, confirm its normal operation, and ultimately replenish the maintenance parts used. To avoid keeping our customers waiting, we offer 24/7 support for reporting issues via phone or email. We also provide maintenance support with a target response time of four hours (area-limited service). "Interim maintenance" is part of third-party maintenance and EOSL maintenance, targeting servers, storage, network devices, and more. In fact, about 75% of large companies in Europe and the United States are already utilizing it, making it a standard service for sustainably leveraging IT resources. Our company is a member of ASCDI and procures maintenance parts from trusted partners. Parts from the reuse market are inspected and aged before being managed at each location. The biggest advantage of "interim maintenance (third-party maintenance)" is that it can handle equipment from different manufacturers collectively, streamlining the maintenance contact point. Contracts can be tailored to the duration, and it is also possible to align replacement timings. *For more details, please refer to the catalog available for download in PDF format.