ブレイヴコンピュータ List of Products and Services

We would like to introduce a case where the "Interim Maintenance" (third-party maintenance) service was utilized by Toyokawa Hospital, a medical corporation in Shin-Sapporo. ■ Reasons for Choosing "Interim Maintenance" (Third-Party Maintenance) At the time the lease expired, there was no budget for replacement, but it was possible to maintain the system until replacement while reducing costs. ■ Response After Contracting When using manufacturer maintenance, there was an expectation for a response within the week after an issue occurred. In contrast, with "Interim Maintenance" (third-party maintenance), they visited on the same day to investigate the cause. The responses and reports provided were thorough and reassuring. ■ Equipment Covered by This Maintenance NEC Express5800/R120e-2E Fujitsu PRIMERGY TX300S8, etc. ≫ Over 700 companies and more than 72,000 contracts We also have extensive experience in maintaining "Medical Electronic Medical Record Systems" in public and private hospitals. ■ Self-Maintenance Bases: Tokyo, Osaka, Aichi, Fukuoka, Miyagi, Hokkaido (Sapporo, Obihiro), Ishikawa, Takamatsu Our self-maintenance bases enable speedy responses in the event of a system failure!

We are currently offering a collection of case studies summarizing examples of our extended maintenance service 'Tsunagi Maintenance,' which has a proven track record of over 700 companies and more than 72,000 units, including enterprises, municipalities, and medical institutions. By utilizing third-party maintenance that is not bound by the manufacturer's EOSL, we support the operation of IT equipment for over 10 years and achieve reductions in IT budgets (effective utilization). 【Contents】 1) Want to align the life cycles of multiple servers 2) Support from in-house engineers with knowledge and experience 3) Quick spot response appreciated, leading to a Tsunagi Maintenance contract 4) Service quality equivalent to manufacturer maintenance is the deciding factor 5-6) Spot maintenance case studies ＜What is Tsunagi Maintenance?＞ It is a third-party maintenance service that supports the stable operation of hardware by connecting servers, network devices, storage, etc., that have reached the end of manufacturer maintenance until the next renewal. ＜Benefits of Tsunagi Maintenance＞ ■ Reduction of maintenance costs by delaying the replacement timing ■ Consolidation of maintenance contact points by addressing maintenance from different manufacturers all at once ■ If using multiple systems with different EOSL timings, it is possible to align the maintenance end dates and conduct the next replacement in a single batch.

The reason for our engagement was that we received a contact regarding a Fujitsu server that had broken down after the manufacturer's maintenance had expired. Before reaching our company, it seems that several other companies had already declined to repair it, but through a referral from a company we were both associated with, they consulted with the Hokkaido Technical Center. Regarding the recent spot maintenance case for the NEC Express5800/R120e-1E server, it was reported that a SMART Failure (SMART error) was indicated by the hard disk's self-diagnostic function, and we proceeded with a replacement. [Case Overview] ■ Industry: Medical Institution ■ Location of the equipment under maintenance: Kitami City, Hokkaido ■ Manufacturer: NEC ■ Equipment: Express5800/R120e-1E *For more details, please refer to the PDF document or feel free to contact us.

During a site survey for maintenance, we confirmed that there was an HDD error in the Toshiba IA server (PC server) MAGNIA 3500, and we received a request for replacement repair. Fortunately, we had the necessary parts in stock, so we quickly provided a quote and received the order. After scheduling, we visited two days later to perform the replacement, and the work, including rebuilding, was completed in just under an hour. To ensure safe operation in the future, we also established a maintenance contract for another device afterward. Depending on the model and installation location, we always strive to respond with a sense of urgency. If you notice any signs of failure, please feel free to contact Brave Computer. [Case Overview] ■Industry: Medical Institution ■Maintenance Target Installation Location: Nihonmatsu City, Fukushima Prefecture ■Manufacturer: Toshiba ■Target Device: MAGNIA 3500 *For more details, please refer to the PDF document or feel free to contact us.

You are currently using equipment that is out of maintenance or nearing the end of its maintenance period, and you have contacted us to consider third-party maintenance. It seems that the person in charge has recently taken on their role and has been gathering information in light of future updates to the electronic medical record system. You mentioned that you consulted with several other companies besides ours, but the proximity of the Tohoku Technical Center as a maintenance base and the ability to provide on-site support were decisive factors in your decision to contract "interim maintenance" for HP and Fujitsu equipment. Although there was a few months of consideration from the initial contact to the contract, we received positive feedback that our sales representative was very supportive and provided thorough assistance, even when there were unclear points. Our company trains employees not only in engineering but also in sales to be able to handle multi-vendor support. To resolve the concerns of the system administrators, we will conduct detailed hearings and then provide maintenance proposals. 【Case Overview】 ■Industry: Medical Institution ■Location of Maintenance Target Equipment: Date County, Fukushima Prefecture ■Target Models: ML350 Gen9 / PRIMERGY TX1310 M1

After the electrical inspection of the building, we received a report that the server would not start. The client is a company with stores nationwide, and they urgently needed to restore the equipment that integrates POS data. In the case of spot maintenance, we usually require about two weeks for preparation. However, this time, the customer promptly collected logs and proceeded with the internal ordering process. Additionally, there happened to be surplus parts (FAN) available in-house, which allowed us to quickly visit for the repair work. Although they consulted with other companies as well, they chose us based on two points: the low price and the duration until repair. Furthermore, the proximity of our Kansai base and the fact that maintenance parts were secured with bands in the rack in our website photos provided reassurance for disaster response, leading to a maintenance contract. If you are currently using a server that has completed maintenance as part of your existing system, please consider our "temporary maintenance" service. 【Case Overview】 ■Industry: Wholesale and Retail ■Location of Maintenance Target Equipment: Suita City, Osaka Prefecture ■Target Model Name: ProLiant ML150 G6

Regarding the NEC Express5800 series, which has been on sale since 1994, we received an inquiry about whether we could provide maintenance for a dozen or so units with different update timings. The customer evaluated our maintenance track record, the expertise of our engineers, the estimated price, and our maintenance locations, and decided to contract our "interim maintenance" (third-party maintenance). However, before reaching the contract, there were various concerns and disadvantages regarding the reliability of recovery work in case of failures. We carefully explained each of these issues to clarify them, leading to a contract that provided the customer with peace of mind and satisfaction. We received feedback that our response to hard disk failures was comparable to that of the manufacturer’s maintenance, and in line with the extension of a large-scale system update, the "interim maintenance" (third-party maintenance) contract was also extended for one year. [Case Summary] ■ Industry: Hospital ■ Location of the maintained equipment: Fukuoka Prefecture ■ Model name: Express5800 series *For more details, please refer to the PDF document or feel free to contact us.

The target equipment is the Hitachi rack servers HA8000/RS220AN1 and RS110AM1, which were released in 2014. The maintenance has already expired, and the transition to the next system is still undecided, so we have to continue operating without maintenance until then. In the case of "interim maintenance" (third-party maintenance), we procure the same equipment that the customer is using from domestic and international partner companies and stock it as dedicated maintenance parts at the nearest base. (In this case, it is managed at the Hokuriku Technical Center.) ■ Issues - Although we had prepared alternative servers in-house, they were different in specifications and models, which caused concerns. ■ Results - Since the entire set of equipment is stored, we can quickly power it on in the event of a failure, inspect the maintenance parts, and rush to the site.

We are currently offering a collection of case studies that summarize various examples of our extensive experience in extended maintenance, "Tsunagi Maintenance," with self-operated maintenance bases established nationwide, serving various industries such as corporations, local governments, and medical institutions. By utilizing third-party maintenance that is not bound by the manufacturer's EOSL, we support the operation of IT equipment for over 10 years and achieve reductions in IT budgets (effective utilization). [Contents of the Case Study Collection] 1) Want to align the life cycles of multiple servers 2) Choose the necessary duration, with long-term maintenance available for up to 5 years! 3) Alleviate concerns about operating without maintenance! Nationwide support from self-operated maintenance bases 4) Support from in-house engineers with knowledge and experience 5) Recognized for speedy spot responses, leading to contracts for Tsunagi Maintenance 6) Service quality equivalent to manufacturer maintenance is the deciding factor 7) Combined with life-monitoring "Watchful Maintenance," a robust maintenance system is realized *For more details, please download the case study collection from "PDF Download" or feel free to contact us.

The equipment used by our customer in the transportation industry, which handles not only domestic but also international logistics, is the NEC Express5800/R120g-1E. The server that stores data with a legally mandated retention period is out of maintenance, and the manufacturer has provided a quote that is not realistic, so discussions have stalled. Therefore, we proposed a "temporary maintenance" solution. After discussing their needs, they decided to contract for maintenance for five years this time. In the case of a multi-year contract, we will also provide the necessary maintenance parts for the following years in the first year, which allows us to avoid shortages of repair parts during the contract period. The price can also be kept lower with a multi-year contract, and for those wishing for long-term maintenance, we recommend entering into a multi-year contract in advance for cost reduction. ■Challenges - The maintenance for the server storing data with a legally mandated retention period has expired, and the long-term maintenance offered by the manufacturer did not fit the budget. ■Results - With "temporary maintenance," the necessary maintenance period can be chosen, and long-term maintenance for five years can be accommodated at a reduced cost.

The target device is an NEC rack server released in 2016. This time, due to the overlap of the internal system updates with the expiration of maintenance, there were concerns about what to do if any issues arose during the period of operation without maintenance. On the other hand, this was the first time using third-party maintenance, and there were concerns about the support content. In the case of "interim maintenance," if you share the configuration information, we strive to provide prompt estimates and service proposals. Additionally, if requested, we offer opportunities for face-to-face and web meetings to introduce our services. You were satisfied with our 24/7 support for failures and our maintenance system with dedicated materials, and you decided to contract with us. ■Challenges Due to changes in the internal system for manufacturing records, there was a need to retain the current data for a certain period. Additionally, you contacted us because the EOSL would end before the new system went live. ■Proposal As an option for hardware maintenance, we proposed "interim maintenance." Although you were anxious about using third-party maintenance for the first time, our sales representative carefully explained the maintenance system, and you were reassured before deciding to contract with us.

This is an example of implementing a dead-alive monitoring system combined with a third-party maintenance service called "Tsunagi Maintenance." In the case of "Monitoring Maintenance," we conduct interviews with customers regarding their installation environment and the devices to be monitored, and then provide optimal proposals. Recently, the shortage of personnel responsible for information systems has become a topic of discussion. "Monitoring Maintenance" allows for remote monitoring 24/7, and when a failure occurs, we promptly report it. By combining this with "Tsunagi Maintenance," we can enable on-site support coordination, resulting in a reliable and robust maintenance system. ■ Customer's Challenges The customer faced difficulties in managing their information assets due to a shortage of system personnel. Additionally, the main server of their sales management system experienced the expiration of maintenance from the existing vendor. They were considering options for effective resource utilization other than server replacement. ■ Proposal As a measure to extend the life of the system until replacement, we proposed "Tsunagi Maintenance." In addition, we introduced "Monitoring Maintenance," which remotely monitors the target devices 24/365 and detects failures, allowing the customer to entrust everything from management to on-site support to us.

We would like to introduce a case of extending the life of a system for managing product inventory and in/out logistics that we handled. The customer faced a situation where the maintenance from their existing vendor had expired, and a server indicating an HDD error light could not be replaced immediately due to budget constraints, resulting in a delay in decision-making. In light of the existing error, our sales team promptly visited the site to gather information on the error logs and configuration details. After addressing the error through spot maintenance, we secured a "temporary maintenance" contract for the two machines that were out of maintenance. 【Case Overview】 ■ Industry: Manufacturing, Sales & Wholesale ■ Location of Maintenance Target Equipment: Osaka City, Osaka Prefecture ■ Purpose/Effect: Continuation of the system, extension until replacement, spot maintenance (handling of errors without maintenance), cost reduction *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case where we utilized "interim maintenance" to extend the lifespan of client PCs and eliminate the discrepancy in maintenance periods between PCs and servers that we handled. The customer faced a challenge where the maintenance periods for the server and client PCs in their electronic medical record system were different, resulting in the PC being left without maintenance. Given that they are a medical institution, they could not afford to stop the system, which required a flexible response. Therefore, we proposed PC maintenance as part of the "interim maintenance" service. To ensure rapid response in case of failure, we suggested a preemptive send-back maintenance plan, and they contracted for maintenance on approximately 200 units for three years. [Case Overview] - Industry: Medical Institution - Location of Maintenance Target Equipment: Ichikawa City, Chiba Prefecture - Purpose/Effect: Extend lifespan until replacement, align lifecycle, PC maintenance *For more details, please download the PDF or feel free to contact us.

This document introduces the achievements of our service "Tsunagi Maintenance," which has been implemented in facilities ranging from unlicensed clinics to university hospitals with over 1,000 beds. We cover five cases, including "wanting to synchronize replacement timing," "wanting to continue using the system," and "providing thorough maintenance for client PCs." As a maintenance provider that extends the maintenance period for IT equipment such as electronic medical records, medical accounting systems, measurement devices, various measurement systems for pharmaceuticals and testing, data infrastructure, and in-hospital LAN network devices, we support the long-term use of these systems. [Contents] ■Case 1: Wanting to synchronize replacement timing ■Case 2: Wanting to continue using this system ■Case 3: Providing thorough maintenance for client PCs ■Case 4: Serving as a guardian for client PCs ■Case 5: Please consult us about UPS as well *For more details, please download the PDF or feel free to contact us.