ブレイヴコンピュータ List of Products and Services

"Interim maintenance" is a service that provides maintenance on behalf of the manufacturer. It is commonly referred to as third-party maintenance or EOSL maintenance, and it covers servers, storage, and network equipment. It is said that about 75% of large companies in Europe and the United States are already utilizing this service because it allows for sustainable use of IT resources. Maintenance parts are procured from the reuse market, inspected and aged in-house, and then managed at each location. Our company is a member of the International Association of Computer Service Dealers "ASCDI" and sources materials from reliable partners both domestically and internationally. 【The biggest benefit of using "interim maintenance"】 ■ It can handle equipment from different manufacturers all at once, consolidating the maintenance contact point. ■ Contracts can be made for periods tailored to your needs. It can also be utilized to align replacement timing. *For more details, please refer to the catalog available for download in PDF format.

We offer "Per Call Maintenance" to meet the requests of customers who wish to repair only the malfunctioning parts. Since the details vary with each request, the repair cost will be calculated as [cost of parts + labor fee + travel expenses], and we will provide a quote individually.

Regarding the NEC Express5800 series, which has been on sale since 1994, we received an inquiry about whether we could provide maintenance for a dozen or so units with different update timings. The customer evaluated our maintenance track record, the expertise of our engineers, the estimated price, and our maintenance locations, and decided to contract our "interim maintenance" (third-party maintenance). However, before reaching the contract, there were various concerns and disadvantages regarding the reliability of recovery work in case of failures. We carefully explained each of these issues to clarify them, leading to a contract that provided the customer with peace of mind and satisfaction. We received feedback that our response to hard disk failures was comparable to that of the manufacturer’s maintenance, and in line with the extension of a large-scale system update, the "interim maintenance" (third-party maintenance) contract was also extended for one year. [Case Summary] ■ Industry: Hospital ■ Location of the maintained equipment: Fukuoka Prefecture ■ Model name: Express5800 series *For more details, please refer to the PDF document or feel free to contact us.

The reason for our engagement was that we received a contact regarding a Fujitsu server that had broken down after the manufacturer's maintenance had expired. Before reaching our company, it seems that several other companies had already declined to repair it, but through a referral from a company we were both associated with, they consulted with the Hokkaido Technical Center. Regarding the recent spot maintenance case for the NEC Express5800/R120e-1E server, it was reported that a SMART Failure (SMART error) was indicated by the hard disk's self-diagnostic function, and we proceeded with a replacement. [Case Overview] ■ Industry: Medical Institution ■ Location of the equipment under maintenance: Kitami City, Hokkaido ■ Manufacturer: NEC ■ Equipment: Express5800/R120e-1E *For more details, please refer to the PDF document or feel free to contact us.

During a site survey for maintenance, we confirmed that there was an HDD error in the Toshiba IA server (PC server) MAGNIA 3500, and we received a request for replacement repair. Fortunately, we had the necessary parts in stock, so we quickly provided a quote and received the order. After scheduling, we visited two days later to perform the replacement, and the work, including rebuilding, was completed in just under an hour. To ensure safe operation in the future, we also established a maintenance contract for another device afterward. Depending on the model and installation location, we always strive to respond with a sense of urgency. If you notice any signs of failure, please feel free to contact Brave Computer. [Case Overview] ■Industry: Medical Institution ■Maintenance Target Installation Location: Nihonmatsu City, Fukushima Prefecture ■Manufacturer: Toshiba ■Target Device: MAGNIA 3500 *For more details, please refer to the PDF document or feel free to contact us.

After the electrical inspection of the building, we received a report that the server would not start. The client is a company with stores nationwide, and they urgently needed to restore the equipment that integrates POS data. In the case of spot maintenance, we usually require about two weeks for preparation. However, this time, the customer promptly collected logs and proceeded with the internal ordering process. Additionally, there happened to be surplus parts (FAN) available in-house, which allowed us to quickly visit for the repair work. Although they consulted with other companies as well, they chose us based on two points: the low price and the duration until repair. Furthermore, the proximity of our Kansai base and the fact that maintenance parts were secured with bands in the rack in our website photos provided reassurance for disaster response, leading to a maintenance contract. If you are currently using a server that has completed maintenance as part of your existing system, please consider our "temporary maintenance" service. 【Case Overview】 ■Industry: Wholesale and Retail ■Location of Maintenance Target Equipment: Suita City, Osaka Prefecture ■Target Model Name: ProLiant ML150 G6

You are currently using equipment that is out of maintenance or nearing the end of its maintenance period, and you have contacted us to consider third-party maintenance. It seems that the person in charge has recently taken on their role and has been gathering information in light of future updates to the electronic medical record system. You mentioned that you consulted with several other companies besides ours, but the proximity of the Tohoku Technical Center as a maintenance base and the ability to provide on-site support were decisive factors in your decision to contract "interim maintenance" for HP and Fujitsu equipment. Although there was a few months of consideration from the initial contact to the contract, we received positive feedback that our sales representative was very supportive and provided thorough assistance, even when there were unclear points. Our company trains employees not only in engineering but also in sales to be able to handle multi-vendor support. To resolve the concerns of the system administrators, we will conduct detailed hearings and then provide maintenance proposals. 【Case Overview】 ■Industry: Medical Institution ■Location of Maintenance Target Equipment: Date County, Fukushima Prefecture ■Target Models: ML350 Gen9 / PRIMERGY TX1310 M1

We are currently offering a collection of case studies summarizing examples of our extended maintenance service 'Tsunagi Maintenance,' which has a proven track record of over 700 companies and more than 72,000 units, including enterprises, municipalities, and medical institutions. By utilizing third-party maintenance that is not bound by the manufacturer's EOSL, we support the operation of IT equipment for over 10 years and achieve reductions in IT budgets (effective utilization). 【Contents】 1) Want to align the life cycles of multiple servers 2) Support from in-house engineers with knowledge and experience 3) Quick spot response appreciated, leading to a Tsunagi Maintenance contract 4) Service quality equivalent to manufacturer maintenance is the deciding factor 5-6) Spot maintenance case studies ＜What is Tsunagi Maintenance?＞ It is a third-party maintenance service that supports the stable operation of hardware by connecting servers, network devices, storage, etc., that have reached the end of manufacturer maintenance until the next renewal. ＜Benefits of Tsunagi Maintenance＞ ■ Reduction of maintenance costs by delaying the replacement timing ■ Consolidation of maintenance contact points by addressing maintenance from different manufacturers all at once ■ If using multiple systems with different EOSL timings, it is possible to align the maintenance end dates and conduct the next replacement in a single batch.

We will send the logs of the malfunctioning equipment, and after our engineers analyze them, we will coordinate a visit date and carry out on-site maintenance. Our team will deploy from various locations to replace the faulty equipment, confirm its normal operation, and ultimately replenish the maintenance parts used. To avoid keeping our customers waiting, we offer 24/7 support for reporting issues via phone or email. We also provide maintenance support with a target response time of four hours (area-limited service). "Interim maintenance" is part of third-party maintenance and EOSL maintenance, targeting servers, storage, network devices, and more. In fact, about 75% of large companies in Europe and the United States are already utilizing it, making it a standard service for sustainably leveraging IT resources. Our company is a member of ASCDI and procures maintenance parts from trusted partners. Parts from the reuse market are inspected and aged before being managed at each location. The biggest advantage of "interim maintenance (third-party maintenance)" is that it can handle equipment from different manufacturers collectively, streamlining the maintenance contact point. Contracts can be tailored to the duration, and it is also possible to align replacement timings. *For more details, please refer to the catalog available for download in PDF format.

We are currently offering a collection of case studies that summarize various examples of our extensive experience in extended maintenance, "Tsunagi Maintenance," with self-operated maintenance bases established nationwide, serving various industries such as corporations, local governments, and medical institutions. By utilizing third-party maintenance that is not bound by the manufacturer's EOSL, we support the operation of IT equipment for over 10 years and achieve reductions in IT budgets (effective utilization). [Contents of the Case Study Collection] 1) Want to align the life cycles of multiple servers 2) Choose the necessary duration, with long-term maintenance available for up to 5 years! 3) Alleviate concerns about operating without maintenance! Nationwide support from self-operated maintenance bases 4) Support from in-house engineers with knowledge and experience 5) Recognized for speedy spot responses, leading to contracts for Tsunagi Maintenance 6) Service quality equivalent to manufacturer maintenance is the deciding factor 7) Combined with life-monitoring "Watchful Maintenance," a robust maintenance system is realized *For more details, please download the case study collection from "PDF Download" or feel free to contact us.

Our "Connect Maintenance" supports a multi-vendor (multi-platform) approach, handling not only Windows servers but also various devices such as Linux, UNIX, storage, and network equipment. Starting in May 2024, the newly expanded and relocated 'BRAVE BASE' will enable the acceptance of a greater volume of logistics, including these devices and various models from different manufacturers, allowing us to meet our customers' needs. 【Features】 ■ Significantly increased logistics acceptance capacity, flexibly responding to customer requests ■ Expanded operational space to improve productivity in inspection and verification ■ Enhanced earthquake resistance and security ■ Expanded employee training through larger meeting and training rooms for training sessions, lectures, and on-the-job training (OJT) *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case of extending the life of a system for managing product inventory and in/out logistics that we handled. The customer faced a situation where the maintenance from their existing vendor had expired, and a server indicating an HDD error light could not be replaced immediately due to budget constraints, resulting in a delay in decision-making. In light of the existing error, our sales team promptly visited the site to gather information on the error logs and configuration details. After addressing the error through spot maintenance, we secured a "temporary maintenance" contract for the two machines that were out of maintenance. 【Case Overview】 ■ Industry: Manufacturing, Sales & Wholesale ■ Location of Maintenance Target Equipment: Osaka City, Osaka Prefecture ■ Purpose/Effect: Continuation of the system, extension until replacement, spot maintenance (handling of errors without maintenance), cost reduction *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case where we utilized "interim maintenance" to extend the lifespan of client PCs and eliminate the discrepancy in maintenance periods between PCs and servers that we handled. The customer faced a challenge where the maintenance periods for the server and client PCs in their electronic medical record system were different, resulting in the PC being left without maintenance. Given that they are a medical institution, they could not afford to stop the system, which required a flexible response. Therefore, we proposed PC maintenance as part of the "interim maintenance" service. To ensure rapid response in case of failure, we suggested a preemptive send-back maintenance plan, and they contracted for maintenance on approximately 200 units for three years. [Case Overview] - Industry: Medical Institution - Location of Maintenance Target Equipment: Ichikawa City, Chiba Prefecture - Purpose/Effect: Extend lifespan until replacement, align lifecycle, PC maintenance *For more details, please download the PDF or feel free to contact us.