ソフトブレーン List of Products and Services

We would like to introduce 'esm appli', which allows you to easily create applications (without code) to support various operations at customer touchpoints without development. Web applications can be created at high speed without development from the GUI. The various applications created on the screen automatically generate not only the PC screen but also the application screen (including registration, search, and list screens), making them usable on smartphones and tablets (multi-device compatible). Accumulated data can be freely aggregated and analyzed through BI functions (optional), allowing for visual representation of data. 【Features】 ■ High-speed web application creation without development from the GUI ■ Registration, search, and lists are automatically generated for web and mobile apps ■ Automatic notifications via business engine are also possible ■ Integration interfaces are automatically generated, enabling integration with other systems ■ Visualization of data and reduction of data processing load through BI functions *For more details, please download the PDF or feel free to contact us.

The "esm call" is a cloud-based CTI system that can be easily implemented with just a PC and internet connection, allowing integration with CRM systems. By using the "click-to-call" feature, which enables calls to be made with a single click from the customer information screen of CRM/SFA, call efficiency can be significantly improved. The "outbound filtering" feature prevents unintended calls to customers who should not be contacted, helping to avoid troubles and complaints. This allows for the establishment of an aggressive call center through visualization and efficiency. Additionally, since it can be implemented from just one seat, many companies start small, whether by department or location. The flexibility to expand as business grows is one of the reasons it is chosen. 【Features】 ■ Realize flexible configurations with internet connectivity ■ CRM-linked CTI service focused on safety, security, and stability ■ All basic PBX functions are available as standard ■ Basic inbound functions are available as standard ■ IVR for appropriate routing to the right department *For more details, please download the PDF or feel free to contact us.

"esm flow" is a cloud workflow system that realizes the elimination of seals and paperless processes. You can freely design application forms from the Excel you usually use. No complicated specialized tools or expertise are required. The approval route can be easily set up by simply placing "people" and "integration parts," allowing for intuitive configuration. [Features] ■ Design forms from your usual Excel ■ Complete application forms with just a button press ■ Intuitively set up approval routes *For more details, please download the PDF or feel free to contact us.

"esm marketing" is a marketing automation tool that can approach anonymous potential customers and has stronger customer acquisition capabilities than typical MA tools. It is easy to implement and operate, allowing for immediate use. We provide robust support for those using MA for the first time, working together towards your "success." 【Features】 ■ Strong in customer acquisition ■ Easy to implement and operate, simple ■ Comprehensive support system *For more details, please download the PDF or feel free to contact us.

Our company provides solutions that lead to the transformation of all customer touchpoint operations from both "IT" and "service" perspectives. We offer marketing automation (MA) that realizes customer touchpoints leading to sales and loyalty enhancement, as well as CRM/SFA that visualizes the quality of nurturing and proposals through human touchpoints, identification of key personnel, competitive advantages, and other no-code applications and after-services. Users only need to perform a "single input on one screen," and information about customers, projects, activities, and more is expanded into various outputs such as forms and graphs. 【What esm can do】 ■ Marketing ■ Nurturing / Inside Sales ■ Field Sales ■ After-Service ■ Management *For more details, please download the PDF or feel free to contact us.

The "AI Concierge" is an AI solution that supports the efficiency of work for everyone and dramatically improves productivity. It is equipped with a registration support function that automatically analyzes and extracts various document information. It classifies and automatically registers case information and activity information on the e-Sales Manager into appropriate categories. Additionally, it can record/analyze audio from web meetings and convert it into text data, which can then be automatically registered as activity records in the e-Sales Manager. 【Features】 ■ Registration support function ■ Knowledge suggestion function ■ Voice assist function *For more details, please download the PDF or feel free to contact us.

This document introduces the tool "e-Sales Manager," which aggregates information related to customers and equipment to enhance business efficiency. It explains the challenges we encounter in the after-support area, the five steps to profitability, and the main functions required for a business management system for the maintenance department. Additionally, it includes customer case studies and reasons for selection, which may be helpful when considering implementation. [Contents] ■ About Softbrain ■ About e-Sales Manager ■ Challenges to be addressed and proposals from Softbrain ■ Customer case studies and reasons for selection *For more details, please download the PDF or feel free to contact us.

"esm (e Sales Manager)" is a CRM/SFA that visualizes nurturing through human contact, the quality of proposals, understanding key personnel, and competitive advantages, supporting sales activities. Users only need to perform a "single input on one screen," and information about customers, projects, and activities is expanded into various outputs such as reports and graphs. Additionally, by utilizing an AI concierge, it reduces the time field personnel spend on administrative tasks. 【What this product can do】 ■ Marketing ■ Nurturing / Inside Sales ■ Field Sales ■ After Service ■ Management *For more details, please download the PDF or feel free to contact us.

"esm (e Sales Manager)" is a customer relationship management/sales support system that centralizes customer information and streamlines the management of sales activities and information sharing. We pursue a user-friendly and simple design for users. With just a single input of information, it is possible to instantly transform the necessary information for various outputs such as customers, projects, probabilities, and reports. Additionally, by automating administrative tasks such as information registration support, extracting accumulated information, and transcribing audio, we create an environment where sales activities can be focused, thereby supporting the efficiency of sales representatives. 【Features】 ■ Automatically update multiple pieces of information with just one data entry ■ AI solutions automate cumbersome internal tasks ■ Comprehensive dashboard for easy current situation analysis *For more details, please download the PDF or feel free to contact us.

The "esm service" is a customer management system for after-sales service that promotes the efficiency of operations and maximizes revenue (LTV) in areas such as field service, maintenance, customer service, and sales departments. Automatic alerts are sent a few days before contract renewal dates or inspection dates. With precise approaches that leave no gaps, it builds strong relationships with customers. Additionally, it enables smooth real-time information sharing and communication regarding next scheduled appointments or requests to other departments during negotiations. 【Features】 ■ Alerts for renewal and maintenance periods to prevent oversights ■ Centralized management of delivery equipment and maintenance history for each customer ■ Real-time information checks via smartphone ■ Requests and information sharing across departments ■ Monitoring of equipment to detect abnormal conditions in advance *For more details, please download the PDF or feel free to contact us.

"esm linkage" is a product that can solve your concerns about integration related to cloud services and core systems. By purchasing integration apps from the app store and making simple settings, you can achieve data integration. You can develop original integration apps that enable data integration with over 80 types of cloud services and users' core systems. We offer a variety of integration apps, including those for scheduling, business chat, and electronic contracts. [Features] ■ Integration apps that seamlessly connect cloud services ■ Development of original integration apps with no code *For more details, please download the PDF or feel free to contact us.

"esm appli" is a no-code application that allows anyone to easily streamline their business operations. No specialized knowledge is required for "development-less" no-code solutions. Anyone can easily turn tasks that improve efficiency into web applications. Additionally, you can set the targets and timing for checks with the business engine and create actions such as alert notifications. 【Features】 ■ Rapid web application development without coding through a GUI ■ Registration, search, and lists are automatically generated for web and mobile applications ■ Automatic notifications and other settings can be configured with the business engine ■ Integration interfaces are also automatically generated, allowing for connections with other systems *For more details, please download the PDF or feel free to contact us.

"esm flow" is a cloud-based workflow system that allows for easy application and approval of estimates from customer and project information on esm (e-Sales Manager). You can digitize your application documents in Excel exactly as they appear. By utilizing user-friendly route design features and external service integrations, it can flexibly adapt to changing business needs. It is possible to implement it company-wide, or to start with a small team and gradually increase usage. 【Features】 ■ Create forms in Excel ■ Easy creation of application routes ■ Improved efficiency through CRM integration ■ Multi-device support ■ Document search/progress tracking *For more details, please download the PDF or feel free to contact us.