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Due to the evolution of various devices and communication environments, products and services are becoming more advanced, while the methods of operation are becoming more complex. Users attempt to resolve issues through FAQs and manuals, but when they cannot find information or the content is difficult to understand, they resort to contacting help desks or sales representatives. However, delays in response due to concentrated inquiries lead to a decline in customer satisfaction, and for companies, the burden and risks associated with support operations are significant challenges. In this seminar, we will introduce multiple approaches to resolving customer uncertainties, along with case studies. In addition to efficient utilization and deployment of knowledge, the content will also be beneficial for those interested in AI utilization and manual digital transformation (DX). It is recommended for companies looking to enhance customer loyalty, reduce inquiry load, create manuals that are read, efficiently distribute documents, and promote company-wide AI utilization.

Cybertech Inc. will implement a new recruitment program called "Shogi Recruitment," utilizing shogi (Japanese chess) as part of its hiring strategy that emphasizes the corporate culture of "Logical Thinking," starting from February 18, 2026, in line with its business expansion. Cybertech has long valued "Logical Thinking" and actively incorporates shogi as one of the methods to support this cognitive skill. To commemorate the 25th anniversary of Cybertech's founding, we established a shogi club within the company, with Toshio Miyata, an 8-dan professional shogi player and the head of the Sangenjaya Shogi Club, serving as an advisor. With the relocation of our headquarters office, we are further expanding our business and have already been strengthening our recruitment activities. This time, while cherishing our corporate culture of emphasizing "Logical Thinking," we will begin the new initiative of "Shogi Recruitment" to further enhance our hiring efforts.