Building good customer relationships

While every element of the purchasing process is important, it is believed that getting the final interaction point in the buyer's journey right after the purchase is the most crucial. In fact, "86% of customers say that the experience after the purchase has the greatest influence on their decision to choose the same brand again." Customers often feel they have the least control at this final stage. If there is a unified approach to customer service in the purchasing process, the time spent waiting for the product after clicking "purchase" can be significantly reduced, alleviating stress. The problem is that many retailers struggle to instill confidence in customers regarding the post-purchase process. *For more details, please download the PDF or contact Manhattan at (Representative: 03-6205-7400).*

In today's omnichannel world, standing still means falling behind. The era of slowly and steadily moving from stores to call centers and then to warehouses is over. Success hinges on delivering the products customers want, at the place they want, and at the time they want. To achieve this, one must always be active. Leading retailers are those that continuously optimize and engage in innovation and experimentation. They understand the essence of connected commerce and possess the tools to provide what customers demand. This three-part guide will explain how Manhattan Active solutions enable exceptional experiences that drive efficiency, growth, and customer satisfaction. It all begins with integrating areas such as products, locations, and personnel. To learn how Manhattan Active solutions can provide your company with the competitive advantage it needs, please refer to our e-book "Products, Places, People."

Manhattan Associates (NASDAQ: MANH) has announced the launch of its Manhattan Active(TM) Omni solution for sale in Japan. Manhattan Active Omni is the first omnichannel-as-a-service solution designed to support the rapidly changing retail business in Japan and flexibly respond to the needs of today's consumers who actively shop digitally. It provides an excellent purchasing experience for customers across all channels while delivering tools to enhance sales and customer loyalty for Japanese retailers.

Now, a single great book, like a new T-shirt, can change the situation dramatically. Retailers work hard, bringing about sales per transaction that are part of revenue, work, comfort, and the ordinary.