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  3. マンハッタン・アソシエイツ
  4. Omnichannel: Details of products, locations, and personnel.
CATALOG
  • Jul 26, 2021
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Jul 26, 2021

Omnichannel: Details of products, locations, and personnel.

マンハッタン・アソシエイツ マンハッタン・アソシエイツ
In today's omnichannel world, standing still means falling behind. The era of slowly and steadily moving from stores to call centers and then to warehouses is over. Success hinges on delivering the products customers want, at the place they want, and at the time they want. To achieve this, one must always be active. Leading retailers are those that continuously optimize and engage in innovation and experimentation. They understand the essence of connected commerce and possess the tools to provide what customers demand. This three-part guide will explain how Manhattan Active solutions enable exceptional experiences that drive efficiency, growth, and customer satisfaction. It all begins with integrating areas such as products, locations, and personnel. To learn how Manhattan Active solutions can provide your company with the competitive advantage it needs, please refer to our e-book "Products, Places, People."
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Connecting Products, People, and Places to Deliver Great Customer Experiences
In the world of retail, everything has changed with omnichannel. It has become essential to provide a wonderful experience throughout the entire purchasing process for customers. As a result, technologies that enable WMS, inventory visibility, and order management have become more important than ever.

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導入事例.jpg

[Omni Introduction Case] Kendra Scott switches to store shipping method.

"Kendra Scott Inc." We will introduce examples of deliveries to 175 countries worldwide, starting with retail stores in the United States.

At Kendra Scott, stores were closed due to COVID-19 measures, and operations at the main logistics center were also minimized. To continue sales and utilize in-store inventory, Manhattan implemented a "ship from store" feature in just a few days, and later allowed for in-store pickup as well. This new approach was successful, enhancing not only sales performance during the pandemic but also promoting charitable activities. [Case Study] ■Challenges - Stores were closed due to COVID-19 measures - Operations at the main logistics center were minimized ■Solutions - Implemented the "ship from store" feature in just a few days - Later allowed for in-store pickup as well *For more details, please refer to the PDF document or feel free to contact us.

  • Production Management System
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Manhattan Active Omni

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers might consider is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return repeatedly. To serve customers better, it is necessary to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we should not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

  • Process Control System

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Store inventory

Improve store inventory accuracy and sales, and reduce product stockouts.

Due to the routine handling of products, the inventory accuracy at the store level typically remains at around 60 percent. Moreover, this was the case before the pressure from omnichannel fulfillment was applied. Activating the store network, which serves as the entry point for commerce often involving digital processing for products purchased online, is a top priority for delivering the omnichannel promise to customers. By ensuring store inventory accuracy, we can expand sales, reduce the risk of stockouts, and decrease the steps for in-store replenishment. Using mobile functions designed specifically for store employees for receiving and inventory management, we can handle processes such as store replenishment, orders from the website to the store, returns, and transfers on a per shipment, case, carton, or item basis. With omnichannel commerce, the responsibilities of store employees have expanded beyond sales and service provision to include options such as purchases from the online store, shipments from the store, and shipments to the store. *For more details, please download the PDF or contact us.*

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Trusted advisor

Build long-term relationships with customers.

Through Manhattan's clienteling, store teams can support customers at key points during their shopping experience. This allows for personalized attention and services before, during, and after their visit to the store. Clienteling is part of the same platform as Point of Sale, seamlessly providing digital sales assistance to store employees and promoting both sales and an excellent in-store experience. *For more details, please download the PDF or contact us.*

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Building good customer relationships

Taking the customer team to the next step.

Customers believe that they maintain a relationship with the store or company after making a purchase. They want to be recognized by the company just as much as they feel the company is valuable to them, and they wish to be seen as valuable customers by the company. Are you able to be present and respond to customers who wish to be respected and heard when they need it? Customer Engagement provides your associates and customer service representatives with the tools necessary to understand the complete picture of customers, their preferences, and trends. It offers opportunities to gain brand loyalty that encourages customers to make repeat purchases. The question retailers should ask themselves is not, "Do we recognize our customers?" but rather, "Does what we know about our customers help us to effectively commit to them?" By being cloud-native and ensuring quick responses, along with built-in insights and predictive analytics, we support retailers in creating an exceptional experience that captivates customers at any stage of their shopping journey.

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Contact center

Build quick and easy access to the latest customer transaction information in the sales channel.

Currently, for many people, the most valuable commodity is not money but time. Customers value the quality and convenience of service over price, and industries are striving daily to provide exceptional experiences. Excellent customer service means understanding what customers find uncomfortable and removing those issues. When the majority of orders are processed digitally, consumers can easily find answers to questions like "Where is my order?" themselves. However, when customers are truly in need, they want to speak with a customer service representative. Service agents need easy-to-use tools and access to customer transaction data to conduct this dialogue smoothly and quickly. If done correctly, contact centers can create opportunities to leave a positive impression on customers. Therefore, we provide customer service representatives with the necessary information and functions. In terms of service, creating loyal customers requires support that resolves customer issues quickly and easily. With the Manhattan Contact Centre, this becomes possible.

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Store Fulfillment

Utilizing stores to maximize e-commerce sales.

The store fulfillment solution provides complete instructions and control from a single, responsive interface designed to run on any form factor and operating system. Whether in large stores with dedicated operations and customer service teams or in smaller stores where employees wear multiple hats, it offers easy-to-use mobile interfaces for reliable picking, packing, shipping from the store, and in-store pickup. Real-time access to in-store fulfillment information, activities, and processes enables efficient fulfillment while ensuring customer satisfaction. *For more details, please download the PDF or contact us.*

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Order management

Managing orders collectively from various sales channels such as EC, online marketplaces, logistics centers (DC), stores, direct shippers, and agents.

Retailers can utilize order management throughout the entire lifecycle of customer orders, from credit fraud checks to payment processing and delivery of purchased items. In "order management," all systems are interconnected, including the creation of transactions with customers, communications, documentation, and responses. It provides a centralized source of reliable information regarding orders. E-commerce personnel, customers, call center staff, shipping personnel, and store staff can grasp the status of transactions and overall inventory in real-time. By integrating and managing customer orders across all sales channels, brands, and regions within a single system, the omnichannel purchasing experience can be significantly improved. *For more details, please download the PDF or contact us.*

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Manhattan Active Comprehensive Platform

Providing a unified view that links customer, order, and inventory-related information.

By adopting a common integrated model within the company, customer, order, and inventory-related information is provided in a single view, allowing stores, customer service, and logistics centers to achieve business goals without the need to use individually independent and uncoordinated platforms or solutions. *For more details, please download the PDF or contact us.*

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Manhattan Active Supply Chain

Always flexible, always up-to-date.

Seamless Interconnection for Comprehensive Optimization Manhattan Active Supply Chain enables the innovation and optimization of complex distribution and transportation operations by providing practical visibility across the entire network. Dedicated features are available for various industries, including food distribution and retail, life sciences, apparel and footwear, high-tech electronics, third-party logistics, and more. Manhattan's Active Supply Chain enhances productivity within warehouses, optimizes equipment utilization, and improves employee engagement. It also possesses the responsiveness to adapt to fluctuations in demand. With logistics center technology that offers ease of use and flexibility similar to a smartphone app, employee work speed increases, and management efficiency for managers and administrators improves. *For more details, please download the PDF or contact us.*

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Related catalog(5)

Omnichannel: Products, Locations, and Human Resources

Omnichannel: Products, Locations, and Human Resources

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Example of Order Management System Implementation: Super Retail Group

Example of Order Management System Implementation: Super Retail Group

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eBook POS Buyer Guide

eBook POS Buyer Guide

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How to build a customer-centric order system.

How to build a customer-centric order system.

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MANHATTAN ACTIVE SOLUTIONS

MANHATTAN ACTIVE SOLUTIONS

CATALOG
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Fukuda's leak test, leak inspection, leak detection, leak test, integrity test.

  • NEW
  • PRODUCT

Fukuda Co., Ltd. has been pursuing leak detection for 60 years and is committed to advancing the future of leak testing. 【 Supporting Various Leak Tests: Air Leak Test / Gas Leak Test (Hydrogen Gas, Helium Gas) 】 We develop, manufacture, and sell leak testing equipment to inspect airtightness and sealing properties. We will propose the appropriate testers and devices for each inspection target. 【 Target Industries and Examples of Inspection Targets 】 - Automotive Industry: Engines, FC components, valves and piping, various parts - Electronic Components Industry: Smartphones, keyless switches, various small sensors - Pharmaceuticals / Food / Cosmetics Industry: Bottle containers, syringes, vials, eye drop containers, pillow packaging, PTP packaging We will propose the most suitable leak testers for each industry. 【 ISO Certification 】JIS Q 9001:2015 (ISO 9001:2015)

Jul 01, 2026

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Same Sky Speaker, Micro Speaker New Products | CDS, CMS Series

  • NEW
  • PRODUCT

Our speaker lineup has expanded with the introduction of 16 new models. This release includes the first IPX7 waterproof speaker in the standard Φ28mm size and a wideband speaker with the lowest resonance frequency of 130Hz in the 40mm size. Additionally, we have introduced enclosure boxes for acoustic testing with 15 x 11mm, 16 x 9mm, and 18 x 13mm speakers, enhancing our support system to facilitate easier design and prototyping. Size: 20 x 8 x 3 mm to 40.2 x 40.2 x 24 mm Shape: Round, rectangular, square, oval Sound pressure: 81 dB to 106 dB Impedance: 4Ω to 8Ω Resonance frequency: 130Hz to 800Hz Mounting type: 200mm lead wire, solder pad

Jul 01, 2026

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[New Product Announcement] Sales of "AZ GUARDⓇ 8100FR" have begun!

  • NEW
  • PRODUCT

Azearth Corporation (Headquarters: Taito-ku, Tokyo; President: Fumiaki Saito), a specialized supplier of protective clothing, launched sales of "AZ GUARDⓇ 8100FR"—a disposable protective suit featuring self-extinguishing properties—on July 1, 2026. This product was developed to maintain the performance of flame-retardant workwear and enhance worker safety. For further details, please feel free to contact us via the links below. *AZ GUARD is a registered trademark of Azearth Corporation.

Jul 01, 2026

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Notice of Summer Vacation 2026

  • NEW
  • COMPANY

Dear Sir/Madam, I hope this message finds you well and thriving. I would like to express my sincere gratitude for your continued support. We would like to inform you that our company will be closed for summer vacation during the following period: ■ Summer Vacation Period From Saturday, August 8, 2026, to Sunday, August 16, 2026. We will resume normal operations on Monday, August 17, 2026. Inquiries received during the vacation period will be addressed sequentially after the start of business. We apologize for any inconvenience this may cause and appreciate your understanding.

Jul 01, 2026

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■■ Air Leak Tester | FLA-0200 / FLA-0201 series ■■ Fukuda's new flagship model. Equipped with mastering correction function, it enables high-precision measurements in a short time.

  • NEW
  • PRODUCT

Fukuda's new flagship model. - Masterless type (FLA-0200 series) - General type (FLA-0201 series) Two models of air leak testers. With the mastering correction function, high-precision measurements can be achieved in a short time. Please take a look at the catalog.

Jul 01, 2026

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