Order management

In today's omnichannel world, standing still means falling behind. The era of slowly and steadily moving from stores to call centers and then to warehouses is over. Success hinges on delivering the products customers want, at the place they want, and at the time they want. To achieve this, one must always be active. Leading retailers are those that continuously optimize and engage in innovation and experimentation. They understand the essence of connected commerce and possess the tools to provide what customers demand. This three-part guide will explain how Manhattan Active solutions enable exceptional experiences that drive efficiency, growth, and customer satisfaction. It all begins with integrating areas such as products, locations, and personnel. To learn how Manhattan Active solutions can provide your company with the competitive advantage it needs, please refer to our e-book "Products, Places, People."

Reducing fulfillment costs using Manhattan [Challenge] More than 20% of delivery orders were shipped out of state at high costs, despite having inventory available within the state. Additionally, over 15% of delivery orders were split into multiple packages, which also contributed to the increase in fulfillment costs.

To achieve consistent fulfillment, sales, and support, an OMS alone is not enough. Leadership is required. Leaders in omnichannel commerce solutions enable companies to sell, fulfill, and engage with consumers wherever they are. Companies need to provide personalized delivery in the way consumers want, when they want, whether at home or in-store, today or tomorrow. For this, fulfillment strategies, sales, and support must be consistent. Manhattan is proud to be recognized as the only leader in "The Forrester Wave: Order Management Systems, Q2 2021." By achieving top-level scores in inventory management, fulfillment, and pre-purchase customer experience, Manhattan is confident in its position at the forefront of omnichannel capabilities. Download the report (in English) to see why Forrester named Manhattan Associates a power player in the OMS category.

Manhattan Associates (NASDAQ: MANH) has announced the launch of its Manhattan Active(TM) Omni solution for sale in Japan. Manhattan Active Omni is the first omnichannel-as-a-service solution designed to support the rapidly changing retail business in Japan and flexibly respond to the needs of today's consumers who actively shop digitally. It provides an excellent purchasing experience for customers across all channels while delivering tools to enhance sales and customer loyalty for Japanese retailers.