[Omni Introduction Case] Kendra Scott switches to store shipping method.

In today's omnichannel world, standing still means falling behind. The era of slowly and steadily moving from stores to call centers and then to warehouses is over. Success hinges on delivering the products customers want, at the place they want, and at the time they want. To achieve this, one must always be active. Leading retailers are those that continuously optimize and engage in innovation and experimentation. They understand the essence of connected commerce and possess the tools to provide what customers demand. This three-part guide will explain how Manhattan Active solutions enable exceptional experiences that drive efficiency, growth, and customer satisfaction. It all begins with integrating areas such as products, locations, and personnel. To learn how Manhattan Active solutions can provide your company with the competitive advantage it needs, please refer to our e-book "Products, Places, People."

To achieve consistent fulfillment, sales, and support, an OMS alone is not enough. Leadership is required. Leaders in omnichannel commerce solutions enable companies to sell, fulfill, and engage with consumers wherever they are. Companies need to provide personalized delivery in the way consumers want, when they want, whether at home or in-store, today or tomorrow. For this, fulfillment strategies, sales, and support must be consistent. Manhattan is proud to be recognized as the only leader in "The Forrester Wave: Order Management Systems, Q2 2021." By achieving top-level scores in inventory management, fulfillment, and pre-purchase customer experience, Manhattan is confident in its position at the forefront of omnichannel capabilities. Download the report (in English) to see why Forrester named Manhattan Associates a power player in the OMS category.