[Customer Case] Accumulating defect data to visualize trends and prevent recurrence.

We spoke with Company A, a meter manufacturing and repair company, primarily from their quality assurance department, about how they are utilizing Shimatter.

■Challenges Before Implementation When issues occurred, immediate measures were taken, but over time they were forgotten, leading to many cases of recurrence. For defect management, we implemented measures such as printing out and circulating high-priority defects, but for others, we only recorded them in Excel. [Challenges] - Simply recording in Excel made it impossible to search, rendering it ineffective. - As the number of cases increased, we felt that Excel management was insufficient. ■Background of Implementation Initially, we introduced Shimatter as a tool for the Quality Assurance Department to record "what defects occurred and what measures were taken" to avoid forgetting them. It is now being used company-wide by the manufacturing department, sales department, and leaders from each factory. Shimatter is a smartphone app that allows easy access to defect information, making it convenient to reference during conversations with customers outside. Additionally, it is used to prompt other departments to take measures regarding defects detected in our own department. *For more details, please refer to the PDF document or feel free to contact us.*

Production Management System