Support system that ensures peace of mind after implementation, unique to the manufacturer.
Direct sales from a trusted manufacturer, reliable manufacturer support.
Trotec's laser processing machines are renowned for their low failure rates and long lifespan. While product quality is important, equally crucial is the after-sales support provided after installation. The introduction of a laser processing machine is not the end of the journey. Trotec has established a support system because we want to continue being a partner for companies that keep their production running. - Direct technical support from the manufacturer. You can rest assured knowing that our certified technicians have completed specialized training! - We provide free support for machine errors and usage via phone or remote software. - We stock around 900 types of consumables and spare parts, minimizing waiting time for replacements. - Additionally, by subscribing to Trotec's maintenance service "Protection Plan," you can receive guaranteed support for everything from the main unit to accessories for up to 10 years from the date of purchase. With Trotec, you can use your laser processing machine with peace of mind for a long time after your purchase.
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basic information
Trotec's laser processing machines are widely adopted by a diverse range of customers, including educational institutions such as universities and high schools, government agencies, research institutes, large corporations, small and medium-sized enterprises, and individual users. For example, in the manufacturing industry, they are used for laser cutting acrylic keychains, and in the labs of well-known large companies, they are utilized for new product development and prototyping. Additionally, Trotec's laser processing machines are installed as digital fabrication tools in over 60 DIY workshops and fab labs at major home improvement centers across Japan, and they are used daily by many customers. Trotec has a wealth of installation experience not only worldwide but also in Japan.
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Applications/Examples of results
**Applications** The applications of laser processing are very diverse. For example, the production of original gifts and novelties with names or designs engraved. Furthermore, fixtures and displays. Architectural models and railway models with a focus on detail. Original goods made from acrylic, wood, or leather, as well as paper packaging and cards, and prototypes made from MDF. **Achievements** Trotec delivery numbers (2025): Worldwide: Over 40,000 units Japan: Over 2,600 units
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Company information
Trotec is a laser processing machine manufacturer established in Austria in 1997. It develops and manufactures laser processing machines that combine high speed, high precision, and high durability in the fields of engraving, cutting, and marking, and these machines are now implemented in over 90 countries worldwide. The company emphasizes sophisticated design and focuses on improving customer convenience and profitability, dedicating itself to research and development of cutting-edge technology. Trotec Laser Japan Co., Ltd. has been operating a direct sales system by the manufacturer for over 25 years since it started its business in Japan in 2000. Centered around its sales offices in Tokyo and Osaka, it provides consistent services from sales to post-installation support and training. The company is widely adopted in various fields, including universities, educational institutions, manufacturing, and design-related companies, and has received high praise in the areas of manufacturing, prototyping, and product development.
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