Explaining the role of manuals within ISO 9001 and examples of how to improve manuals!
This time, I will write about the operation of manuals in accordance with the representative ISO standard that many companies have acquired, "ISO 9001:2015." ISO 9001 is one of the standards for quality management systems established by the International Organization for Standardization (ISO). It aims to establish and continuously improve the processes and procedures necessary for organizations to meet customer requirements and regulatory obligations. By building a quality management system in accordance with ISO 9001, organizations can gain benefits such as "improved customer satisfaction," "increased process efficiency and waste reduction," "enhanced risk management and problem-solving capabilities," and "improved organizational reliability and competitiveness." *For detailed content of the column, please refer to the related links. For more information, feel free to contact us.
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Quix has clarified what should be changed and what should not be changed, inheriting the spirit of "eternal change" and has developed in response to the changes of the times since its founding. Recently, due to the evolution of IT such as digitalization, networking, and cross-media, the form of "information" we handle continues to change at a rapid pace. It is precisely in this context that we want to re-examine the "information expression technology" we have cultivated over many years, enhance and diversify it, and contribute to our customers and society by fulfilling our mission of "creating and promoting communication." We will advance our corporate philosophy of "creating services that bring joy" by focusing on support services in the three areas we are currently working on: "manuals," "education," and "sales promotion." We are determined to aim to be a "CS No.1" company that is recognized as a true business partner capable of solving various problems while being a company that customers can trust and rely on for "safety and trust."
