Peace of mind every day of the year.
We will respond to inquiries from system users in a one-stop manner. We provide a single point of contact for hardware and software troubles/Q&A. Since it is a one-stop service, it frees you from the hassle of using multiple points of contact. ● Trouble call reception ● Q&A support ● Issue isolation ● Consolidation of contact points
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basic information
Help Desk Service Content Service Flow (Customer) Inquiry (Our Company) ・Initial phone reception ・Troubleshooting ・Support for recovery work ・Repair arrangement → Request for repair to H/W maintenance vendor → Escalation to S/W support contact ・Response to the customer <Basic Support> ● Support for basic operations of target devices and application operations. ● Initial troubleshooting when IT equipment malfunctions occur. ● Service hours: 365 days, 9:00 AM to 9:00 PM <Extended Support> ● Service hours: 365 days, 9:00 AM to 11:00 PM <Remote Support> ● Remote operation support and log collection by support staff during troubles. ● Service hours: Weekdays, 9:00 AM to 5:30 PM *Service hours are negotiable.
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Applications/Examples of results
Main Implementation Achievements ● Apparel: 300 stores ● Shoe Retailers: 69 stores ● Apparel: 40 stores ● Furniture Retailers: 8 stores ● Drugstores: 40 stores ● Electronics Retailers: 57 stores Benefits of Implementing Help Desk Services <Problems Before Implementation> <Benefits After Implementation> Handling sudden inquiries from stores is challenging. ⇒ We provide support 365 days a year on behalf of the headquarters. <Problems Before Implementation> <Benefits After Implementation> Support contact points vary depending on the issue, making it confusing and cumbersome. ⇒ Freedom from the hassle of using multiple contact points. <Problems Before Implementation> <Benefits After Implementation> Struggling with support during holidays and nights. ⇒ Available for support 365 days a year from 9:00 AM to 11:00 PM. *When extended support contract is in place.
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Company information
Our company offers various technical support services in the development, production, sales, and maintenance processes of ICT equipment. The services include support solutions, repair solutions, and design development solutions. Please feel free to utilize our services for your business outsourcing needs.
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