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  6. 94. Development of FAQ for overseas (in English)

94. Development of FAQ for overseas (in English)

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last updated:Feb 06, 2026

アンドワン 本社、東京支社、川崎営業所
アンドワン 本社、東京支社、川崎営業所
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Address common overseas "frequently asked questions" in advance. We will structure the English FAQ to improve inquiry quality and conversion rates.

On overseas websites, the FAQ serves as a "replacement for sales." Overseas users have time zone differences and want to resolve their concerns before making inquiries. However, if there is no FAQ, or if it is poorly translated and difficult to understand, or if the questions are not at the right level of detail, users will abandon the comparison. Furthermore, in the AI era, the more structured the FAQ is, the easier it is for AI to summarize, recommend, and cite it, becoming the foundation for GEO. In this service, we will design and organize English FAQs in line with the search intent and purchasing process of overseas users. We will categorize questions into "Usage/Specifications/Implementation/Price/Estimates/Delivery/Clearance/Support/Agents," and organize them in a structure that is easy for both AI and humans to read. This will improve the quality of inquiries, reduce sales labor, and advance negotiations. ▼ For concerns like these: - The same questions are repeatedly coming from overseas, leading to high response labor. - It is difficult to explain specifications and compatibility conditions, causing inquiries to be misaligned. - Users are abandoning due to concerns about estimates, delivery times, and customs duties. - Confusion arises from mixing agent requests and direct sales prospects. - Our company does not appear as a candidate in AI searches (not cited). *Please share frequently asked questions from overseas (emails/meeting notes). We will convert them into FAQs and standardize them.

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94. Development of FAQ for overseas (in English)

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  • Related Link - https://andoneweb.co.jp/
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basic information

■Provided Content (3 points) - FAQ design (categorizing and prioritizing overseas inquiries) - English FAQ writing (not direct translation but "understandable English") - Structuring and operational design (based on GEO/SEO, update flow) ■Deliverables - FAQ design document (categories, priorities, page layout) - English FAQ draft (Q&A: recommended 20-60 questions, depending on scale) - Terminology/notation rules (simple guide for FAQs) - Structuring requirements (GEO/SEO: headings, links, Schema application proposals) - Related navigation design (guiding from FAQ to inquiries/estimates/document downloads) - Operational rules (procedures for additions and updates, review perspectives)

Price information

1.2 million yen to 6 million yen (varies based on the number of questions, technical difficulty, and review workload) - Light (design + approximately 20 main questions): 1.2 to 2.2 million yen - Standard (30 to 60 questions + structured/flow design): 2.2 to 4.2 million yen - Expanded (more than 60 questions, multiple categories/multiple languages, operational establishment): 4.2 to 6 million yen * "Estimate required" notation recommended

Delivery Time

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※Minimum 2-3 weeks / Standard 1-2 months (varies by number of questions)

Applications/Examples of results

■Approach - Hearing: Collecting information on products/applications, overseas sales formats, and frequently asked questions - Design: Categorization, prioritization, and flow design - Drafting: Creating English FAQs (including technical/sales reviews) - Structuring: Page structure, links, and Schema requirements if necessary - Publication and Improvement: Developing FAQs through inquiry logs (support available) ■Purpose - Alleviating concerns of overseas prospects (reducing drop-off) - Improving the quality of inquiries (gathering necessary information in advance) - Reducing labor for sales/technical responses (standardizing answers) - Foundation for GEO (structured to be easily referenced by AI responses) ■Examples of Achievements (format without company name) - Technical products × English FAQs → Reduced back-and-forth on specification questions and advanced negotiations - Cross-border e-commerce → Reduced inquiries with delivery/tax/return FAQs - Agency development → Improved selection accuracy of candidates with condition FAQs

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1. Production of overseas brand website

1. Production of overseas brand website

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2. Multilingual site information design

2. Multilingual site information design

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3. Cross-border SEOGEO Design (English)

3. Cross-border SEOGEO Design (English)

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4. Local Search Intent Research (English)

4. Local Search Intent Research (English)

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5. Country-specific landing design (English)

5. Country-specific landing design (English)

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6. Download link for materials for overseas agents

6. Download link for materials for overseas agents

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7. Design of overseas inquiry response flow

7. Design of overseas inquiry response flow

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8. Design of forms for overseas (in English)

8. Design of forms for overseas (in English)

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9. Multilingual CMS Design (Operational Design)

9. Multilingual CMS Design (Operational Design)

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10. Establishment of Translation Quality Guidelines

10. Establishment of Translation Quality Guidelines

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11. Multilingual UI Language Design

11. Multilingual UI Language Design

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12. Customs and Delivery Information Page Design

12. Customs and Delivery Information Page Design

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13. Establishment of GDPR Privacy Notice

13. Establishment of GDPR Privacy Notice

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14. Design of lead generation for overseas exhibitions

14. Design of lead generation for overseas exhibitions

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15. Development of FAQ for overseas (in English)

15. Development of FAQ for overseas (in English)

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Company information

アンドワン

アンドワン 本社、東京支社、川崎営業所

IT/Telecommunications

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A site that is just cheap ultimately increases costs and risks." We propose web development that maximizes business results while thoroughly addressing essential requirements. Are you creating a website like this? - It seems that the websites of competitors look better, but you don't know why. - Every update incurs additional costs, and before you know it, expenses have ballooned beyond expectations. - While the appearance is nice, it ignores laws and industry-specific rules, leading to complaint risks... - You want to attract customers and inquiries, but the production company only talks about design. - As a result of choosing a production that is simply cheap, you are overwhelmed with trouble handling and can't focus on your core business. Point 1. Avoid troubles with a design that has no "gaps or omissions." 2. Minimize operational costs with a design that assumes in-house updates. 3. Planning power that pursues business results. "Is the initial cost a bit high?" But in the long run, it's safe and cost-effective. We have prepared a plan to truly deliver results "correctly.

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