Thorough upper-level maintenance of "not stopping." Strengthening monitoring of important pathways, prioritizing responses, preventing recurrence, and expanding the implementation framework for improvements to minimize business interruption risks and opportunity losses.
The more directly connected a site is to sales and business operations, the maintenance should be viewed not as a "cost" but as "insurance + investment." If there are functions such as inquiry forms, quotation pathways, member logins, reservations, and EC order processing that can lead to immediate losses if they stop, standard maintenance may often lack the necessary response speed and preventive measures. This service is an enhanced package that adds "strengthened monitoring of critical pathways," "high-priority failure response," "development of recovery procedures," "design for recurrence prevention," and "expansion of improvement implementation capacity" to standard maintenance. It aims to prevent failures before they occur and establish a system for quick recovery if they do. ■ Service Contents (3 points) 1. Strengthening monitoring and prevention (critical pathways, anomaly detection, preemptive measures) 2. Maximizing priority response and recovery speed (SLA/contact system/procedures) 3. Expanding improvement implementation capacity (CVR/continuous improvement of operational efficiency) Deliverables: Monthly report + failure review (recurrence prevention) + improvement backlog *Please let us know the "critical pathways that would cause issues if they stop (forms/logins/EC/reservations)" and the "preferred response time (weekdays/weekends, urgent)." We will finalize the enhancement details.
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basic information
■Concerns - Stopping the form equals loss of sales, so I absolutely want to avoid it. - There are memberships/reservations/e-commerce, and the impact during outages is significant. - I'm afraid of sudden stops due to external integrations (API/SSO/email). - Outages are recurring (the root cause has not been addressed). - The amount of improvements implemented is insufficient, and results are not growing. ■Approach 1. Identify critical pathways (the top 3 that would cause issues if stopped). 2. Confirm monitoring targets, alerts, and SLAs. 3. Create recovery procedures (runbook) for representative outages. 4. Conduct monthly operations (monitoring → response → review → improvement). 5. Update "preventive measures" quarterly.
Price information
Monthly fee: 800,000 to 3,000,000 yen (varies based on importance, time zone, and number of integrations) - Enhanced Light: 800,000 to 1,300,000 yen (important route monitoring + priority response + improvement allocation) - Enhanced Standard: 1,300,000 to 2,000,000 yen (external integration monitoring + recovery procedures + improvement expansion) - Enhanced Expansion: 2,000,000 to 3,000,000 yen (multiple sites/multiple integrations, system strengthening, large implementation allocation) *Large-scale renovations for spot services will be estimated separately.
Delivery Time
※Maintenance start: Minimum 10 to 15 business days (including enhanced monitoring and procedure development) *It is standard practice to complete monitoring/procedure development by the end of the first month after the earliest start.
Applications/Examples of results
■Purpose Minimize the risk of business interruption (do not stop critical pathways) Maximize recovery speed during incidents (SLA/procedures/system) Prevent recurrence (review → permanent measures) Change resistance for external collaboration (pre-detection and impact confirmation) Ensure the amount of improvement implementation (continue to extend results) ■Examples of Achievements (company name not required format) Form stoppage was critical → Prevented by monitoring critical pathways and prioritizing responses Stopped due to external collaboration → Improved recovery speed with communication monitoring and runbooks Incident recurred → Reduced recurrence rate through operation of reviews and permanent measures
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