Record all responses. The first step towards quality improvement.
"YouWire" is a recording system that allows for centralized management of four types of audio: office phones, mobile phones, smartphones, and face-to-face meetings/Web meetings. It records and centrally manages all calls in call centers and customer support. You can quickly extract relevant calls using keyword searches, which can be utilized for quality checks and complaint handling. 【Features】 ■ Records calls from office phone terminals ■ Centralized management of all call recordings and conversations ■ Reliable domestic product ■ Security measures and customizable data management ■ Diverse "search/playback functions" and "administrator functions" *For more details, please refer to the PDF materials or feel free to contact us.
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**Benefits of Implementation** ■ Strengthening Quality Control All calls are recorded and stored. Utilize the review and improvement of the quality of responses by staff. ■ Accelerating Complaint Handling Quickly extract complaint calls by keywords. Confirm and share response details swiftly. ■ Preventing Troubles Record the content of responses. Prevent "he said, she said" disputes. ■ Utilization for Training and Education Extract excellent response examples from recordings for use in training new employees and role-play materials. *For more details, please refer to the PDF document or feel free to contact us.*
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【Purpose】 ■ Review and improvement of operator response quality ■ Keyword search and immediate extraction of complaint calls ■ Extraction of excellent response cases for use in training materials ■ Record keeping to prevent "he said, she said" disputes ■ Extracting trending words from inquiry text *For more details, please refer to the PDF document or feel free to contact us.
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Geek Feed Inc. is engaged in the planning, production, development, sales, leasing, import and export, maintenance, and consulting of computer systems and software. Our mission is to create innovation in the world through IT, bringing greater convenience and happiness to society. We also develop, manufacture, sell, and import/export communication and information processing equipment, as well as provide management consulting and various marketing research services, so please feel free to contact us if you have any requests.
