Zero oversight in response even with changes in personnel. Eliminate the personalization of building maintenance management.
In the real estate management industry, accurate recording and sharing of equipment information and inspection/repair history are required for property maintenance. Particularly when the responsible person is absent or during handovers, unclear past response history can lead to inadequate maintenance, potentially affecting property value and tenant satisfaction. Additionally, managing multiple properties and equipment increases the risk of missed responses and delays, which can lead to unexpected troubles. Our equipment maintenance and management system addresses these challenges and achieves standardization and efficiency in building maintenance operations. 【Usage Scenarios】 - Centralized management of equipment and device information across multiple properties - Management of regular inspection and emergency repair history and progress sharing - Management of maintenance contract renewal timing and inspection schedules - Recording of inquiry response history from tenants and contracted vendors 【Benefits of Implementation】 - Consistent service delivery based on past response history, even when personnel change - Prevention of missed or delayed inspection and repair responses, improving property maintenance quality - Streamlining management operations by centralizing equipment information and contract status - Visualizing the history from inquiry to response completion, enhancing customer satisfaction
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【Features】 - Centralized management of property, equipment, and maintenance contract information - Visualization of the response process from inquiries to maintenance history - Automatic management of regular maintenance and inspection schedules with alert notifications - Centralized management of documents such as drawings and reports for quick access to necessary information - Real-time sharing of response status with agents and customers through a customer portal 【Our Strengths】 As the developer of the OSS-based CRM "F-RevoCRM," we support companies in their digital transformation and business improvement. We provide comprehensive support for the challenges of building maintenance management in real estate, from business organization based on hearings to system construction, maintenance phases, and in-house support. We enable system operations tailored to your company, free from the constraints of packaged solutions and dependency on specific vendors.
Price information
■Price: Plans based on the number of users Cloud version for 1 to 5 users: From 10,000 yen per month (excluding tax) / Enterprise version for 1 to 5 users: From 15,000 yen per month (excluding tax) ■Free trial: Available (support can be used during the trial) *Cloud version only ■Implementation cost: No initial implementation cost for the Cloud version *For more details, please feel free to contact us.
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Applications/Examples of results
■Qhen Co., Ltd. (Equipment Manufacturing and Management Business / 150 employees)■■ Introduced F-RevoCRM for the call center operations handling repair requests for water heaters. Contractors can now directly check repair requests and register their response status from the customer portal, allowing the call center to monitor progress in real-time. This has improved the quality of customer service. ■Environmental Improvement Business Company N (Environmental Measurement and Facility Management / 150 employees)■■ Consolidated customer and equipment information that was previously fragmented across departments into F-RevoCRM. This has enabled cross-departmental access to past projects and interaction histories, leading to an increase in proposal opportunities and the development of new sales strategies.
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Company information
At Thinking Reed, we advocate for the realization of "smart business," which not only includes general productivity improvement efforts such as organizational and institutional reforms and systematization for companies to adapt to new environments, but also incorporates the perspectives of employee engagement and satisfaction. While our company is the developer of F-RevoCRM, we offer unique services aimed at business improvement, providing a consistent range of services from business organization to system construction, maintenance phases, and support for in-house development.
