Zero oversight even in the absence of the person in charge. A maintenance management system that supports the safe operation of chemical plants.
In maintaining the safe operation of chemical plants, stable equipment operation and prompt troubleshooting are essential. If the inspection, maintenance, and repair history of equipment is managed by individual personnel without shared information, there is a risk of delayed responses during the absence of personnel or making incorrect judgments due to a lack of understanding of past response histories. This could lead to unexpected equipment shutdowns or accidents. Our equipment maintenance and management system addresses these challenges and supports the maintenance of safe operations. 【Usage Scenarios】 - Centralized management of inspection, maintenance, and repair histories for each piece of equipment and machinery within the plant - Management of regular inspection schedules and reminders for responsible personnel - History management from emergency repair requests to completion of responses - Aggregation of equipment information, maintenance contract information, and related documents 【Benefits of Implementation】 - Even with changes in personnel, past response histories and equipment information can be quickly understood, maintaining and improving response quality - Standardization of inspection and maintenance operations to prevent oversight and reliance on specific individuals - Reduced response time during trouble occurrences through rapid information sharing - Support for stable plant operation through optimization of equipment maintenance planning
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basic information
【Features】 - Centralized management of inspection, maintenance, and repair history, standardizing maintenance operations. - Maintains quality of service even with changes in personnel, achieving operational efficiency. - Covers inquiry responses, maintenance contracts, equipment information, and agency collaboration. - Flexible customization possible with an OSS-based CRM system. - Supports delivery via cloud or on-premises. 【Our Strengths】 As the developer of the OSS-based CRM "F-RevoCRM," we support companies in their digital transformation (DX) and business improvement. We address the challenges faced by the maintenance and after-sales service departments in the manufacturing industry, advocating for the realization of "smart business" that goes beyond mere system implementation. Leveraging the flexible customization unique to open source, our strength lies in providing consistent support from business organization to system construction, maintenance phases, and in-house production support. We enable system operations tailored to your company, free from the constraints of packaged solutions or dependence on specific vendors.
Price information
■Price: Plans based on the number of users Cloud version for 1 to 5 users: From 10,000 yen per month (excluding tax) / Enterprise version for 1 to 5 users: From 15,000 yen per month (excluding tax) ■Free trial: Available (support can be used during the trial) *Cloud version only ■Implementation cost: No initial implementation cost for the Cloud version *For more details, please feel free to contact us.
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Applications/Examples of results
■Qhen Co., Ltd. (Equipment Manufacturing and Management Business / 150 employees)■ Introduced F-RevoCRM to the call center operations for receiving repair requests for water heaters. Contractors can now directly check repair requests and register their response status from the customer portal, allowing the call center to monitor progress in real-time. This has improved the quality of customer service. ■Environmental Improvement Business Company N (Environmental Measurement and Facility Management / 150 employees)■ Consolidated customer and equipment information, which was previously fragmented by department, into F-RevoCRM. This allows for cross-departmental visibility of past projects and contact history on a corporate level, leading to an increase in proposal opportunities and the development of new sales strategies.
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Company information
At Thinking Reed, we advocate for the realization of "smart business," which not only includes general productivity improvement efforts such as organizational and institutional reforms and systematization for companies to adapt to new environments, but also incorporates the perspectives of employee engagement and satisfaction. While our company is the developer of F-RevoCRM, we offer unique services aimed at business improvement, providing a consistent range of services from business organization to system construction, maintenance phases, and support for in-house development.
