By making it an "easy-to-read manual," customer loyalty will also increase!
The "Manual Consulting" service is ideal for those facing the following challenges: - Wanting to reduce costs in the support center due to a high volume of inquiries about products and services. - Looking to streamline operations due to a heavy workload in production tasks. - Unable to maintain quality during revisions and unable to break free from outsourcing everything. There are several necessary standards regarding manuals, and it is important to establish optimized standards that start from business analysis and cover layout analysis to the creation of web manuals and printed typesetting data. By standardizing the manual creation process through a "Manual Production Standards Document," which outlines the procedures and regulations for creating manuals, we can solve issues related to the relevant manuals. Furthermore, since these standards can be applied to manuals from other departments or products/services, it is possible to improve the overall quality of manuals across the company. Cybertech offers consulting services to solve challenges through the creation of manual (instruction manual) production standards documents.
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basic information
Response details: Business analysis, issue extraction, review of table of contents structure, standardization of terminology and expressions, style and design maintenance. Main deliverables: Manual production standards document, issue list, improvement sheet, basic format, business flow diagram, style guide. Response method: DTP, CMS, web manual. Others: Support for PoC, content migration, manual production, and CMS implementation.
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Applications/Examples of results
The flow of manual (user guide) consulting is as follows: 1. Proposal and estimation of consulting man-hours and deliverables 2. Issue extraction (identifying problems) and plan creation 3. Creation of manual production standards document 4. Verification of the manual production standards document 5. Optimization by reconstructing and standardizing the logical structure of the manual (table of contents structure) 6. Establishing rules for terminology and expressions used in the manual 7. Organization and normalization of styles and designs 8. Migration of manual content and setting up workflows
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Many software products are made overseas, but for Japanese companies, they are not necessarily user-friendly. IT is originally a tool to improve business efficiency, yet aren't we in a situation where we are being "used" by overseas software products and IT services? The advantage of domestically produced software is its ability to "be close to the user and quickly incorporate their requests." We want to provide truly suitable software products and IT services for Japanese companies! CyberTech is committed to genuinely enhancing your business efficiency with our own developed software products and IT services!
