Support service for the formalization of tacit knowledge and skilled know-how.
JEMCO | Visualization of Tacit Knowledge, Formalization of Explicit Knowledge, Support for Technology Transfer
Visualizing the veteran's "experience, intuition, and tips." Extracting the reasons behind judgments and turning them into knowledge usable within the organization.
This is a support service that extracts the "tacit knowledge" acquired by veteran employees and specialized personnel through years of experience via interviews, and converts it into "explicit knowledge" that other employees can understand, utilize, and reproduce. It addresses challenges such as "the individual cannot explain why they make that judgment," "the manual only contains the work procedures," "know-how is lost with the retirement of veterans," and "there is a quality difference between experienced and younger workers even for the same task." Rather than simply recording and transcribing the veteran's words, it delves into "why they do it that way," "what they observe to make judgments," "how they distinguish between normal and abnormal," and "how they respond in exceptional situations." Additionally, it organizes sensory information such as sound, vibration, color, and touch, as well as past failures and trouble cases. By combining photos, videos, and numerical data, it transforms this information into knowledge that younger employees and successors can actually use to make judgments and reproduce results.
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basic information
**Main Support Content** Selection of target technologies and skills for formalization Design of interviews with veteran and specialized personnel Organization of work procedures and objectives In-depth hearing to explore the "why" Extraction of judgment criteria and points from experienced individuals Visualization of tacit knowledge such as experience, intuition, and tips Organization of sensory information such as sound, vibration, color, and touch Extraction of examples of success, failure, and troubles Formalization of judgment criteria during normal, abnormal, and exceptional situations Supplementation with photos, videos, and numerical data Practical verification by younger employees and successors Content improvement through re-interviews Development into standard documents, education, and technology transfer Knowledge creation that can be continuously utilized within the organization
Price information
Price Information We will provide a customized estimate based on the applicable technologies and skills, number of participants, scope of interviews, content to be formalized, and implementation period. Price Range Negotiable Delivery Time Negotiable
Delivery Time
※We will propose the support content and schedule after confirming the relevant technologies and skills, skilled practitioners, existing standards and manuals, and issues related to technical inheritance.
Applications/Examples of results
- I want to leave behind know-how before veteran retirement. - I want to visualize experience, intuition, and tips. - I want to convey the judgment criteria of experienced workers to younger employees. - I want to extract knowledge that cannot be written in manuals. - I want to reduce the quality gap between experienced workers and younger employees. - I want to standardize decision-making during abnormal situations and troubles. - I want to utilize tacit knowledge for technical inheritance. - I don't know how to conduct interviews with specialized personnel. - It ends with just recording or transcribing. - I want to reflect tacit knowledge in standard documents and educational materials. - I want to accumulate specialized knowledge as an organizational asset. - I want to eliminate dependency on individuals and create a state where multiple people can respond.
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Company information
Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.
