Cafe-oriented technology and skill inheritance support service
JEMCO | Support for the Inheritance of Technology and Skills and the Elimination of Dependency on Individuals
Support for maintaining the quality of latte art in cafes and improving skills.
In the café industry, it is important to maintain a consistent quality of latte art to satisfy customers. Particularly, when the skills of experienced baristas are not shared, variations in latte art can occur, leading to a decline in visual quality and potentially affecting customer satisfaction. Additionally, training new staff can take time, making efficient store operations difficult. Our technology and skill inheritance support service extracts the tacit knowledge of veteran baristas and formalizes it into recipes, establishing procedures for latte art that anyone can replicate. This stabilizes the quality of latte art, supports the early development of new staff, and contributes to the efficiency of store operations. 【Usage Scenarios】 - Unification of latte art techniques across stores - Streamlining the training of new staff in latte art - Reducing the risk of losing know-how due to the retirement or transfer of veteran staff - Sharing latte art procedures for new menu items and seasonal drinks 【Effects of Implementation】 - Improved customer satisfaction through the standardization of latte art quality - Enhanced staff skill development and retention rates - Increased efficiency and productivity in store operations
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basic information
【Features】 - Extraction and formalization of the tacit knowledge and know-how of veteran baristas - Development of detailed recipes that include appearance standards and reasons - Support for creating work procedures and standard documents - Systematization of young staff training and on-the-job training (OJT) - Continuous quality maintenance through the establishment of operational and update methods 【Our Strengths】 Gemco develops the business ecosystem 'exbridge' to derive optimal solutions for management challenges, providing tailored solutions to our clients' management and operational issues through a network of diverse experts. In the transmission of technology and skills, we go beyond mere manual creation to support the "self-driving" of the entire organization, contributing to sustainable growth.
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Delivery Time
※We will individually propose based on the confirmation of the relevant technologies, skills, scope of work, and support content.
Applications/Examples of results
It can be utilized for the transmission of technology and skills centered around the manufacturing site, the elimination of dependency on specific individuals, and human resource development. - I want to prepare for the retirement of veterans. - I want to preserve the tacit knowledge of skilled workers. - I want to eliminate dependency on specific employees for tasks. - I want to systematize on-the-job training (OJT). - The manual does not match the actual site. - I want young employees to be able to reproduce the technology. - I want to horizontally deploy technology transmission to other departments. - I want to establish a self-sustaining system that can continue within the company.
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Company information
Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.
