Veteran Retirement Countermeasures and Technical Skill Transfer Support Services for the Retail Industry
JEMCO | Support for Technology and Skill Transfer, Retirement Risk Mitigation
Before losing the knowledge of retail veterans. Visualize product knowledge and ensure its reliable transfer to the next generation.
In the retail industry, product knowledge and customer service know-how backed by years of experience play a crucial role in sales and customer satisfaction. In particular, the "tacit knowledge" held by veteran staff, such as product features, tailored suggestions based on customer needs, and effective display methods, is difficult to formalize and poses a high risk of being lost due to retirements or transfers. If this knowledge is not passed down, it could lead to lost sales opportunities, decreased customer satisfaction, and prolonged training periods for new staff, potentially impacting business operations. Our service provides comprehensive support to visualize the valuable product knowledge and skills of veteran staff and ensure their reliable transfer to the next generation. 【Usage Scenarios】 - Reducing the risk of losing product knowledge due to the retirement or transfer of veteran staff - Promoting understanding of complex product knowledge and developing successors - Formalizing sales standards and best practices - Building a sales system that does not rely on individual skills 【Benefits of Implementation】 - Maintaining and improving sales quality through stable transfer of product knowledge and know-how - Shortening the successor development period and enabling early contribution - Enhancing the skills of the entire sales team and improving productivity - Raising the overall organizational product knowledge capability and ensuring sustainable growth
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basic information
**Features** - Inventory and prioritization of product knowledge and skills of veteran staff - Extraction of tacit knowledge such as experience, intuition, and tips, and conversion into explicit knowledge - Clarification of judgment criteria and reasons, and reflection in standard documentation - Practical implementation and confirmation of acquisition by successors, along with feedback - Support for building a technology transfer system that can continue even after retirement **Our Strengths** "Optimal solutions for solving management challenges!" We develop network businesses aimed at creating a business ecosystem, realizing problem-solving in line with your management and on-site challenges together with the most suitable experts. Our business ecosystem, "exbridge," supports problem-solving in collaboration with specialized solution partners for the issues and management challenges faced by companies, providing services through a network aimed at sustainable growth. We can address a wide range of themes, including DX, AI, IoT, digitalization, strategy and new business development, marketing, and human resource management. Additionally, we plan and operate seminars and events that contribute to the sustainable growth of companies and the enhancement of corporate value through the utilization of business networks.
Price information
Price Information We will provide a customized estimate based on the relevant technologies and skills, the duration until retirement, the number of people involved, and the scope of support. Price Range Negotiable Delivery Time Negotiable
Delivery Time
※We will confirm the planned retirement period of veteran employees, the relevant technologies and skills, and the status of successors, then set priorities and propose the implementation details and schedule.
Applications/Examples of results
It can be utilized for measures against veteran retirements centered on the manufacturing industry, the transmission of technology and skills, and the elimination of dependency on specific individuals. - Veteran employees are nearing retirement. - I want to organize what should be passed on before retirement. - There are skills that only specific employees can perform. - Successors are not sufficiently developed. - I want to leave behind experience, intuition, and tips. - I want to verbalize the criteria for decision-making. - Technology cannot be conveyed through standard documents alone. - I want to ensure that successors can perform tasks independently. - I want to horizontally deploy technology transmission to other employees. - I want to create a system that allows for the continuation of technology transmission even after retirement.
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Company information
Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.
