Support service for visualizing and utilizing specialized knowledge and expertise for the retail industry.
JEMCO | Support for Knowledge Sharing and the Transformation of Tacit Knowledge into Explicit Knowledge
Transforming individual expertise into intellectual assets that can be utilized by the organization.
In the retail industry, it is crucial to accurately capture customer needs and provide personalized services through the sharing of on-site experience and know-how. In particular, the tips for customer interaction, product knowledge, and troubleshooting experience that veteran employees possess are essential for improving the overall service level of the organization. If this tacit knowledge is not shared, there is a risk of decreased customer satisfaction and disparities in employee skills. Our service supports the creation of a system that transforms individual expertise into organizational knowledge. 【Usage Scenarios】 - Sharing customer service know-how among store staff - Standardization and support for acquiring product knowledge - Accumulation and sharing of complaint handling cases - Collection and dissemination of effective promotional ideas 【Benefits of Implementation】 - Deepening customer understanding and improving service quality - Enhancing employee skills and promoting development - Organizational utilization of previously individualized knowledge - Increasing customer satisfaction and improving repeat rates
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basic information
【Features】 - Organizes "who knows what" and identifies specialized knowledge that has a significant impact on the business. - Conducts interviews to extract tacit knowledge such as experience, intuition, and tips, and delves into "why it is done that way" and "what criteria are used for judgment" to formalize it. - Organizes accumulated knowledge into a format that can be utilized by necessary employees at the right time. - Supports the establishment of an operational system that allows for continuous updates and improvements, as well as the development of internal personnel. - Builds a cycle from inventory to utilization, updates, and improvements, transforming individual expertise into the organization's intellectual assets. 【Our Strengths】 "We provide optimal solutions for solving management issues!" We are a company that offers network business aimed at creating a business ecosystem. We realize problem-solving in collaboration with the most suitable experts tailored to your management and on-site challenges. The business ecosystem = "exbridge" develops a face-to-face platform business, supporting problem-solving in collaboration with specialized solution partners for the issues and management challenges faced by companies. We provide services through a network aimed at sustainable growth.
Price information
Price Information We will provide a customized estimate based on the relevant expertise, target department, number of people involved, scope of support, and duration of implementation. Price Range Negotiable Delivery Time Negotiable
Delivery Time
※We will review the current knowledge management situation, the relevant expertise, existing materials, and the departments involved, and then propose the implementation details and schedule.
Applications/Examples of results
It can be utilized for visualizing specialized knowledge centered around the manufacturing industry, knowledge sharing, transferring technology and skills, and eliminating dependency on specific individuals. - Specialized knowledge is concentrated among certain employees. - Work cannot progress without asking someone who is knowledgeable. - I want to preserve the experiences and judgment criteria of veterans. - I want to effectively utilize past trouble cases. - Documents are scattered, making it difficult to find necessary information. - I want to formalize tacit knowledge. - I want to organize technical documents and know-how. - I want to utilize internal knowledge for training young employees. - I want to prevent the loss of knowledge due to retirements or transfers. - I want to create a system that allows for continuous updating of knowledge. - I want to horizontally deploy individual knowledge across the entire organization.
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Company information
Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.
