Support service for visualizing and utilizing specialized knowledge and expertise for the telecommunications industry.
JEMCO | Support for Knowledge Sharing and Converting Tacit Knowledge into Explicit Knowledge
Utilizing the organization's intellectual assets to expedite response to issues in the telecommunications industry.
In the telecommunications industry, rapid and accurate fault response is required for the operation and maintenance of complex network systems and infrastructure. In particular, the tacit knowledge held by experienced engineers, past troubleshooting cases, and the criteria for their judgments are essential for quickly identifying the causes and recovering from faults when they occur. If this knowledge is not shared, it may take longer to resolve issues, potentially leading to prolonged service outages and decreased customer satisfaction. Our service contributes to the acceleration of fault response and the improvement of service quality by supporting the creation of a system that formalizes individual expertise into knowledge that can be utilized across the organization. 【Usage Scenarios】 - Challenges in knowledge transfer due to the retirement or relocation of veteran engineers - Early empowerment of new engineers - Sharing past fault cases and preventing recurrence - Promoting understanding of complex system configurations and design philosophies - Eliminating technical silos between teams 【Effects of Implementation】 - Reduction in time taken for fault response - Shortening the time to service recovery - Improvement in customer satisfaction - Enhancement of overall organizational technical capabilities - Promotion of sharing and utilization of previously individualized knowledge
Inquire About This Product
basic information
【Features】 - Transforming tacit knowledge such as experience, intuition, and tips into explicit knowledge by delving into judgment criteria and reasons. - Organizing "who knows what" to identify important knowledge. - Organizing and consolidating knowledge, including photos, diagrams, videos, and related materials. - Designing operational methods that can be utilized in practice, along with establishing rules for continuous updates and improvements. - Supporting the development of internal personnel and systems for knowledge accumulation. 【Our Strengths】 Gemco supports companies in solving management issues by collaborating with optimal experts through the business ecosystem 'exbridge'. We understand the characteristics of the IT and software industry and contribute to your company's sustainable growth and competitive enhancement through the visualization and utilization of specialized knowledge.
Price information
Price Information We will provide a customized estimate based on the relevant expertise, target department, number of people involved, scope of support, and implementation period. Price Range Negotiable Delivery Time Negotiable
Delivery Time
※We will review the current knowledge management situation, the relevant expertise, existing materials, and the departments involved, and then propose the implementation details and schedule.
Applications/Examples of results
It can be utilized for visualizing specialized knowledge centered around the manufacturing industry, knowledge sharing, transferring technology and skills, and eliminating individual dependency. - Specialized knowledge is concentrated among specific employees. - Work cannot progress without asking someone knowledgeable. - I want to preserve the experiences and judgment criteria of veterans. - I want to effectively utilize past trouble cases. - Documents are scattered, making it difficult to find necessary information. - I want to formalize tacit knowledge. - I want to organize technical documents and know-how. - I want to utilize internal knowledge for training young employees. - I want to prevent the loss of knowledge due to retirement or transfers. - I want to create a system that allows for continuous updating of knowledge. - I want to horizontally deploy individual knowledge across the entire organization.
catalog（6）
Download All Catalogs![[Data] "Tacit Knowledge" Inheritance Program for the Manufacturing Industry](https://image.mono.ipros.com/public/catalog/image/2116324/IPROS1551022177043649665.jpeg?w=120&h=170)
Company information
Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.
