Support service for converting tacit knowledge and skilled know-how into explicit knowledge for retail and distribution.
JEMCO | Visualization of Tacit Knowledge, Formalization of Explicit Knowledge, Support for Technology Transfer
Visualizing the veteran's "experience, intuition, and tips" to enhance customer experience.
In the retail and distribution industry, tailored responses for each customer and the rapid acquisition of product knowledge are essential for enhancing customer experience. In particular, the "experience, intuition, and tips" possessed by veteran employees with many years of experience are difficult to standardize and tend to be personalized. This can lead to discrepancies in the quality of responses between younger and veteran employees, as well as the risk of losing know-how due to veteran retirements. Our service carefully extracts the tacit knowledge of these veteran employees through interviews and other means, converting it into explicit knowledge that includes the reasons behind their judgments, making it usable across the entire organization. This supports the standardization of response quality to customers and the efficiency of training new employees, contributing to the improvement of customer experience. 【Usage Scenarios】 - Sharing judgment criteria for customer service interactions in stores - Inheriting the know-how of seasoned professionals in product knowledge and inventory management - Standardizing response procedures during complaint handling and troubleshooting - Verbalizing the "why" in understanding customer needs and proposals 【Effects of Implementation】 - Increased customer satisfaction - Skill enhancement for employees and standardization of response quality - Resolution of know-how personalization and promotion of organizational knowledge sharing - Shortening of new employee training periods and early development into effective contributors
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basic information
【Features】 - Deep dive into the "why" of veterans and formalize the reasons for their judgments. - Organize sensory information and past cases to transform them into practical knowledge. - Utilize photos, videos, and data to enhance understanding and reproducibility. - Support the continuous utilization of knowledge within organizations. - Provide consistent support from interview design to educational deployment. 【Our Strengths】 "Optimal solutions for solving management issues!" As a company providing network business aimed at a business ecosystem, we realize problem-solving in alignment with your management and on-site challenges by collaborating with the most suitable experts. We develop a face-to-face platform business called 'exbridge' to build a business network and support problem-solving in collaboration with specialized solution partners for the issues and management challenges faced by companies. By connecting business enterprises and specialized partners to derive optimal solutions, we offer services through a network aimed at sustainable growth for companies.
Price information
Price Information We will provide a customized estimate based on the relevant technologies and skills, number of participants, scope of interviews, content to be formalized, and implementation period. Price Range Negotiable Delivery Time Negotiable
Delivery Time
※We will propose the support content and schedule after confirming the relevant technologies and skills, experienced practitioners, existing standard documents and manuals, and issues related to technical inheritance.
Applications/Examples of results
- I want to leave behind know-how before veteran retirement. - I want to visualize experience, intuition, and tips. - I want to convey the judgment criteria of skilled workers to younger employees. - I want to extract knowledge that is not written in manuals. - I want to reduce the quality gap between skilled workers and younger employees. - I want to standardize judgments during abnormal situations and troubles. - I want to utilize tacit knowledge for technical inheritance. - I don't know how to conduct interviews with specialized personnel. - It ends with just recording or transcribing. - I want to reflect tacit knowledge in standard documents and educational materials. - I want to accumulate specialized knowledge as an organizational asset. - I want to eliminate dependency on individuals and create a state where multiple people can respond.
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Company information
Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.
