Support service for formalizing tacit knowledge and skilled know-how for the transportation and logistics sector.
JEMCO | Visualization of Tacit Knowledge, Formalization of Explicit Knowledge, Support for Technology Transfer
Visualizing the veteran's "experience, intuition, and tips." Extracting the reasons behind judgments to create knowledge usable within the organization.
In the transportation and logistics industry, there is a demand for improved dispatch efficiency and accurate decision-making based on drivers' experiences. Particularly when responding to complex traffic situations or sudden changes in requests, the "experience, intuition, and tips" possessed by veteran drivers become crucial. However, these know-how are often difficult for the individuals to explain and are not formalized, making it challenging to pass them on to younger drivers. Additionally, differences in judgment and response between seasoned and younger drivers can affect dispatch efficiency and service quality. Our service addresses these challenges by extracting the tacit knowledge of veterans through interviews and converting it into explicit knowledge that can be utilized within the organization, thereby supporting improvements in dispatch efficiency and personnel development. 【Usage Scenarios】 - Formalizing the judgment criteria of veteran drivers - Effective transmission of skills to younger drivers - Standardizing responses to sudden changes in requests or irregular situations - Improving the accuracy of dispatch planning - Sharing lessons learned from accidents and trouble cases 【Benefits of Implementation】 - Faster and more accurate dispatch decision-making - Early development of younger drivers into valuable assets - Organizational sharing of personalized know-how - Standardization of service quality - Reduction of the risk of losing know-how due to veteran retirements
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basic information
**Features** - Deeply explore the "why" of veterans and formalize the reasoning behind their judgments. - Organize and utilize sensory information (sound, vibration, color, touch) and past case studies. - Combine photos, videos, and numerical data to transform into highly reproducible knowledge. - Provide consistent support from interview design to practical verification and educational deployment. - Achieve knowledge creation that can be continuously utilized within the organization. **Our Strengths** "Optimal solutions for solving management issues!" We are a company that provides network business aimed at creating a business ecosystem. We realize problem-solving in collaboration with the most suitable experts tailored to your management and on-site challenges. We develop a face-to-face platform business called 'exbridge' to build a business network and support problem-solving in collaboration with specialized solution partners for the issues and management challenges faced by companies. We offer services through a network aimed at sustainable growth. To derive optimal solutions for the management challenges faced by companies, we explore and introduce the most suitable specialized consultants, advisors, and companies with solutions, providing rapid and efficient support for solving corporate management issues. We also facilitate connections between businesses to contribute to the optimization of operations.
Price information
Price Information We will provide an individual estimate based on the relevant technologies and skills, the number of participants, the scope of the interviews, the content to be formalized, and the implementation period. Price Range Negotiable Delivery Time Negotiable
Delivery Time
※We will propose the support content and schedule after confirming the relevant technologies and skills, skilled practitioners, existing standards and manuals, and challenges in technical inheritance.
Applications/Examples of results
- I want to leave behind know-how before veteran retirement. - I want to visualize experience, intuition, and tips. - I want to convey the judgment criteria of skilled workers to younger employees. - I want to extract knowledge that is not written in manuals. - I want to reduce the quality gap between skilled workers and younger employees. - I want to standardize decision-making during abnormal situations and troubles. - I want to utilize tacit knowledge for technical inheritance. - I don't know how to conduct interviews with specialized personnel. - It ends with just recording or transcribing. - I want to reflect tacit knowledge in standard documents and educational materials. - I want to accumulate specialized knowledge as an organizational asset. - I want to eliminate dependency on individuals and create a situation where multiple people can respond.
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Company information
Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.
