Support service for converting tacit knowledge and skilled know-how into explicit knowledge for real estate sales.
JEMCO | Visualization of Tacit Knowledge, Formalization of Knowledge, Support for Technology Transfer
Visualize the veteran's "experience, intuition, and tips" to enhance sales talks.
In the real estate sales industry, accurate advice based on the experience of veteran sales representatives is emphasized to meet the diverse needs of customers and gain their trust. In particular, detecting customers' potential desires and effectively conveying the appeal of properties involves tacit knowledge that cannot be fully covered by manuals. Without sharing the reasoning behind why a particular property is recommended, cultivated through years of experience, as well as the tips for effective communication that resonate with customers, it becomes difficult to improve the closing rate and mentor younger staff. Our service carefully extracts this tacit knowledge from veterans through interviews and transforms it into explicit knowledge that other employees can understand, utilize, and replicate, thereby supporting the overall enhancement of sales capabilities within the organization and the sustainable transfer of know-how. 【Usage Scenarios】 - Key points for questions that draw out customer needs - Effective communication techniques for conveying property appeal - How to address customer anxieties and questions - Tips for closing deals - Differentiation points from competing properties 【Benefits of Implementation】 - Standardization of skills among sales representatives - Improvement in closing rates - Rapid development of new sales representatives into effective team members - Increased customer satisfaction - Accumulation of sales know-how across the organization
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basic information
【Features】 - Delve into "why" to formalize the basis for judgments - Organize and utilize information obtained from customer reactions and conversations - Analyze past successes and failures to formalize lessons learned - Improve understanding and reproducibility using examples and role-playing - Practical verification and content improvement by younger employees and successors 【Our Strengths】 Through our business ecosystem 'exbridge', we support problem-solving in collaboration with the most suitable experts for our clients' management and on-site challenges. We provide rapid and efficient solutions to specialized issues such as formalizing tacit knowledge and skilled know-how, tailored to your management challenges, in partnership with optimal solution providers. We also plan and operate seminars and events, contributing to the sustainable growth of companies through the establishment of business networks.
Price information
Price Information We will provide a customized estimate based on the relevant technologies and skills, the number of participants, the scope of the interviews, the content to be formalized, and the implementation period. Price Range Negotiable Delivery Time Negotiable
Delivery Time
※We will propose the support content and schedule after confirming the relevant technologies and skills, skilled practitioners, existing standards and manuals, and challenges in technical inheritance.
Applications/Examples of results
- I want to leave behind know-how before veteran retirement. - I want to visualize experience, intuition, and tips. - I want to convey the judgment criteria of skilled workers to younger employees. - I want to extract knowledge that is not written in manuals. - I want to reduce the quality gap between skilled workers and younger employees. - I want to standardize decision-making during abnormal situations and troubles. - I want to utilize tacit knowledge for technical inheritance. - I don't know how to conduct interviews with specialized personnel. - It ends with just recording and transcription. - I want to reflect tacit knowledge in standard documents and educational materials. - I want to accumulate specialized knowledge as an organizational asset. - I want to eliminate dependency on individuals and create a state where multiple people can respond.
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Company information
Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.
