Support service for converting tacit knowledge and skilled know-how into explicit knowledge for quality management.
JEMCO | Visualization of Tacit Knowledge, Formalization of Explicit Knowledge, Support for Technology Transfer
Visualizing the veteran's "experience, intuition, and tips" in quality management.
In quality management, judgments based on the experience of skilled practitioners are highly valued. In particular, responding to unexpected situations and detecting potential defects are greatly influenced by tacit knowledge that cannot be fully covered by manuals. If the reasons behind the judgments made by veteran employees, developed over years of experience, and the "tips" for avoiding defects are not shared, the risk of defects increases, and it becomes difficult to pass on skills to younger employees and successors. Our service carefully extracts this tacit knowledge from veterans through interviews and converts it into explicit knowledge that other employees can understand, utilize, and replicate, thereby supporting the overall improvement of the organization's quality management level and the sustainable transfer of know-how. 【Usage Scenarios】 - Investigating the causes of defects and formulating measures to prevent recurrence - Quality education for younger and new workers - Anomaly detection and initial response on-site 【Effects of Implementation】 - Reduction of defects through clarification of judgment criteria - Decreased accident risk and prevention of recurrence - Smooth transfer of skills to younger employees and successors
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basic information
【Features】 - Deep dive into "why" to formalize the basis for judgment - Organize and utilize sensory information such as sound, vibration, color, and touch - Analyze past failures and trouble cases to formalize lessons learned - Use photos, videos, and numerical data to enhance understanding and reproducibility - Practical verification and content improvement by younger employees and successors 【Our Strengths】 Through our business ecosystem 'exbridge', we support problem-solving in collaboration with the most suitable experts for our clients' management and on-site challenges. We provide rapid and efficient support for specialized issues such as formalizing tacit knowledge and skilled know-how, tailored to your management challenges, in partnership with optimal solution providers. We also plan and operate seminars and events, contributing to the sustainable growth of companies through the establishment of business networks.
Price information
Price Information We will provide an individual estimate based on the relevant technologies and skills, the number of participants, the scope of the interviews, the content to be formalized, and the implementation period. Price Range Negotiable Delivery Time Negotiable
Delivery Time
※We will propose the support content and schedule after confirming the relevant technologies and skills, experienced practitioners, existing standards and manuals, and challenges in technical inheritance.
Applications/Examples of results
- I want to leave behind know-how before veteran retirement. - I want to visualize experience, intuition, and tips. - I want to convey the judgment criteria of experienced workers to younger employees. - I want to extract knowledge that is not written in manuals. - I want to reduce the quality gap between experienced workers and younger employees. - I want to standardize judgments during abnormal situations and troubles. - I want to utilize tacit knowledge for technical inheritance. - I don't know how to conduct interviews with specialized personnel. - It ends with just recording and transcribing. - I want to reflect tacit knowledge in standard documents and educational materials. - I want to accumulate specialized knowledge as an organizational asset. - I want to eliminate dependency on individuals and create a situation where multiple people can respond.
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Company information
Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.
