Video and Standard Manual Utilization-Based Technical Skill Transfer Support Service for Retail Industry
JEMCO | Support for the inheritance of technology and skills, and visualization of tacit knowledge
Formalizing the "intuition and skills" of customer service. We support the creation of stores where anyone can provide high-quality service.
In the retail industry, there is a demand for the standardization of customer service quality among each staff member to improve customer satisfaction. In particular, the "tacit knowledge" possessed by veteran staff, such as flexible judgment based on the situation and careful consideration for customers, is a crucial factor that influences the service level of the store. However, it is challenging to verbalize and educate these aspects, leading to variability in staff proficiency. This service extracts the experiences and judgment criteria of skilled workers and formalizes them into videos and standard manuals, supporting young staff to make independent judgments and practice effectively. 【Usage Scenarios】 - Refreshing customer service manuals for new staff - Standardizing complaint handling and irregular customer interactions - Visualizing the customer service know-how of veteran staff 【Benefits of Implementation】 - Reducing variability in customer service quality among staff - Shortening the training period and achieving early effectiveness - Accumulating the know-how of veterans as an organizational asset
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basic information
【Features】 - Extracting and verbalizing the judgment criteria and tips of experienced professionals, turning them into explicit knowledge. - Creating easy-to-understand educational materials by combining videos, photos, diagrams, and standard documents. - Building a cycle of practice, feedback, and skill confirmation for young staff. - Establishing a system that can be continuously utilized and updated on-site. 【Our Strengths】 We develop the business ecosystem 'exbridge' and provide solutions in collaboration with optimal experts tailored to management challenges. We go beyond merely introducing tools; we support the establishment of a sustainable technology transfer system based on a deep understanding of your on-site issues.
Price information
Price Information We will provide a customized estimate based on the relevant technologies and skills, the number of participants, the scope of use for videos and standard documents, and the support period. Price Range Negotiable Delivery Time Negotiable
Delivery Time
※We will propose the implementation details and schedule after confirming the relevant technologies and skills, existing videos and standard documents, and the situation of successors.
Applications/Examples of results
It can be utilized for the transmission of technology and skills centered around the manufacturing industry, the use of video manuals, standardization, and the development of young talent. - We created video manuals, but they are not leading to technology transfer. - The work procedures are communicated, but the criteria for judgment are not conveyed. - We rely on veterans during troubleshooting. - We want to preserve experience, intuition, and tips. - We want to pass on judgment and response methods during abnormal situations. - We want to effectively differentiate between videos and standard documents. - We want to inherit the skills of veterans to the younger generation. - We want to conduct practical training, not just watching videos. - We want to be able to update outdated videos and standard documents. - We want to manage technology transfer content as an asset of the organization.
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Company information
Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.
