DX Promotion and Support Services for Retail Industry: Transforming People and Organizations
JEMCO | DX Talent Development and Organizational Transformation Support
We will steadily promote DX towards the realization of OMO through business transformation on the ground and human resource development.
In the retail industry, providing an OMO customer experience that integrates online and offline is essential for improving customer satisfaction. However, there are many cases where digital tools are not utilized on-site, or there is a disconnect between the promoting department and store staff. This service goes beyond mere system implementation; it visualizes on-site business processes and supports the creation of an organization where staff can actively use digital tools to enhance the customer experience. 【Usage Scenarios】 - Reconstructing business flows associated with inventory and customer data integration between stores and e-commerce - Enhancing the customer service skills of store staff using digital tools - Planning and executing OMO initiatives based on on-site challenges 【Benefits of Implementation】 - Enabling on-site staff to use digital tools as "tools to improve their work" - Sharing challenges between the DX promotion department and on-site staff, leading to the penetration and establishment of initiatives - Creating small success stories and facilitating organizational transformation through horizontal deployment to other stores
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basic information
【Features】 - Setting transformation themes based on visualizing management challenges and on-site business processes - Practical human resource development using real issues from the company as teaching materials - Support for changing awareness and behavior, including management and executive levels - Clarification of digital technologies and necessary human capabilities - Horizontal deployment of successful cases and establishment of a continuous operational system 【Our Strengths】 Through the business ecosystem 'exbridge', we collaborate with optimal experts and solution partners to address management challenges. We provide rapid and efficient problem-solving leveraging our network, as well as continuous learning opportunities through cross-industry study groups and other initiatives.
Price information
Price Information We will provide a customized estimate based on the target department, number of participants, progress of DX, support themes, implementation period, and other factors. Price Range Negotiable Delivery Time Negotiable
Delivery Time
※We will propose the support content and schedule after confirming the current status of DX promotion, management and on-site issues, and the relevant personnel and departments.
Applications/Examples of results
- We are promoting DX, but it is not leading to results. - The implemented system has not been established on-site. - There is a gap in understanding between the DX promotion department and the field. - We want to shift DX activities to be led by the field. - We want to cultivate DX talent within the company. - We want to connect AI and DX training to practical work. - We want to develop talent based on our company's business challenges. - We want to reduce dependence on a few employees who are knowledgeable about digital matters. - We want to change the awareness of management and executives regarding DX. - We want to advance business reform using AI and digital technologies. - We want to horizontally deploy successful DX case studies to other departments. - We want to create an organization where employees can generate change themselves.
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Company information
Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.
