経営管理センター List of Products and Services

Are there any of you who are wondering what to do during the COVID-19 pandemic? BMC's "Job Hunting Support Service" uses online games and other methods to reinforce learning with the motto of "learning in a fun way"! 【Features】 ■ Participation-based focus on business simulation games and activities ■ Encouragement of reflection to promote autonomy through "thought-provoking" introspection ■ Clear instructional design aimed at "behavioral change" *For more details, please refer to the PDF document or feel free to contact us.

• Temporary staffing business
• Vocational Training/Technical School
• Business Skills Seminar

One common concern we hear from our manufacturing clients is that while they find Excel easy to use for their daily operations, they struggle with the inability to integrate it with their internal systems, leading to fragmentation and increased effort. Additionally, they may be managing shift schedules and production plans individually in Excel without the ability to share them. To address these challenges, we can assist in organizing and leveraging what has been created in Excel so far. Our company supports clients in streamlining their operations by integrating and organizing their current systems using ETL tools, APIs, and more, tailored to their specific needs! *For more details, please refer to the PDF document or feel free to contact us.*

• EAI/ETL/WEB application server
• Internal Control and Operational Management
• Integrated operation management

How are you sharing information between departments such as production, processing, and sales? In manufacturing, there are often many stakeholders involved in each process, which can lead to complexity, and we frequently receive inquiries about this. For such companies, we recommend "kintone," which is currently a hot topic in TV commercials. "kintone" is a cloud-based business application development platform that allows you to create business apps in as little as three minutes, even without development knowledge. For example, when managing Excel files individually, there is a risk of files becoming person-dependent or not knowing which version is the latest, leading to many potential mistakes. By turning each process into an app and managing it centrally, we have received reports that information sharing has become easier and business efficiency has improved. With "kintone," you can easily turn tasks such as shift management, production management, and labor hour management into apps with simple mouse operations. Let's share a comfortable business app across all departments while solving daily operational challenges! Please consider this opportunity! *For more details, please refer to the PDF materials or feel free to contact us.

• Corporate information portal/groupware
• Database
• Electronic documents

As telework becomes mainstream and many companies are encouraged to reduce the number of employees coming to the office, we often hear about the challenges faced by those who have to come in just to handle incoming calls to the company. For such companies, we recommend the "Call Forwarding Service," which forwards calls coming to the company to the mobile phones of the designated personnel. "Call Forwarding" means that calls received at the company are forwarded to pre-registered mobile phones of the designated personnel! For example, if there is an incoming call from a customer, the system will automatically provide a voice guidance to the caller and either forward the call to the designated mobile phone or end the call. BMC's call forwarding service utilizes Amazon Connect for the call forwarding system. Additionally, for those who want to use it temporarily or need specific voice guidance settings, we can provide comprehensive support tailored to the customer's needs. Since incoming calls to the company are directly connected to the designated phone devices, the burden on employees who are coming to the office can also be reduced. We encourage you to consider this opportunity! *For more details, please refer to the PDF document or feel free to contact us.

• PBX/IP phone
• Other contract services
• Mobile phones, PHS, data communication cards

Phone, FAX, WEB… Are you struggling with various order reception methods? There may be limited staff available to handle calls like "Please send me the usual!" The "Smart Ordering" service is a cloud-based order reception service. Orders from customers are stored in the cloud, and data can be downloaded at any time! By freeing you from handling order calls and data entry, you can reduce order costs while eliminating mistakes such as "mishearing" and "typing errors." Additionally, the time required to transfer customer orders to the core system can be significantly shortened. No need to input an ID or password. The simple interface allows for intuitive operation, making it easy for those who are not comfortable using computers or smartphones. 【Features】 ■ Intuitive touch operation ■ Sorting and filtering functions ■ Ordering function for sales representatives ■ Integration with core systems *For more details, please refer to the PDF document or feel free to contact us.

• Sales Management
• SFA/Sales Support System
• Other production management systems

Phone, FAX, WEB... Are you struggling with various order reception methods? There may be a limited number of staff available to handle calls like "Please send me the usual!" With the cloud-based order service "Smart Ordering," you can: - Eliminate the need for operators - Go paperless with order forms - Accept orders 24/7 - Reduce errors in order processing - Shorten order processing time - Integrate with core systems and significantly improve traditional issues with web-based ordering. Even for customers who find ordering by phone or FAX easy, features like: - Order lists - Favorite registrations - Display of order history can reduce input hassle, and we have received positive feedback on its user-friendliness due to the simple interface and intuitive touch operations! With the renewal, please consider implementing Smart Ordering. *For more details, please refer to the PDF materials or feel free to contact us.*

• Sales Management
• SFA/Sales Support System
• Other production management systems

We will significantly improve the challenges of "cost," "time," and "accuracy" that have been associated with traditional orders via phone and fax by using the web for order placement! Orders from customers are stored in the cloud, and data can be downloaded at any time! By freeing you from handling order phone calls and data entry, we not only reduce order costs but also eliminate mistakes such as "mishearing" and "typing errors." Additionally, we can greatly shorten the time required to transfer customer orders to the core system. No need to enter an ID or password. The simple interface allows for intuitive operation, making it easy for those who are not comfortable using computers or smartphones. 【Features】 ■ Intuitive touch operation ■ Sorting and filtering functions ■ Ordering function for sales representatives ■ Integration with core systems *For more details, please refer to the PDF document or feel free to contact us.

• Sales Management
• SFA/Sales Support System
• Other production management systems

Are you facing issues such as 'having to change due to mistakenly selecting an RPA tool' or 'not having anyone who can maintain the robots'? As work style reforms are being promoted, more companies are introducing RPA. However, we often hear concerns like 'we implemented it but are not fully utilizing it' or 'there's no one to create robots.' 【Trouble Examples】 ■ Not feeling the cost-effectiveness ■ Unable to respond to errors and other situations ■ A gap in understanding between management and the field ■ Similar but different robots scattered around We are receiving a flood of such inquiries. To address these voices, we are holding free consultation sessions! Why do so many people fall into failure? We will listen to the reasons and your concerns, and provide advice and improvement methods. We can assist with robot construction, provide personnel for robot development, reassess and select RPA tools, and support robot maintenance according to your situation! Please take this opportunity to consult with us. *For more details, please refer to the PDF materials or feel free to contact us.

• Other information systems
• Other services
• Other contract services

We would like to introduce a case of business improvement support provided to an automotive parts design and manufacturing company. By systematizing the production planning process, we achieved the prevention of reliance on specific individuals. Previously, only designated personnel could create production plans, leading to a dependency on them, but now anyone can easily handle it. Additionally, the time taken to create a single plan was previously 180 minutes per day, but after improvements, it has been significantly reduced to just 10 minutes per day. 【Implementation Effects】 ■ Previously, only designated personnel could create production plans, leading to dependency, but now anyone can easily handle it. ■ We are now able to respond smoothly to sudden changes in production plans. ■ The time taken to create a single plan was 180 minutes per day, but after improvements, it has been reduced to 10 minutes per day. ■ Prevention of production planning errors and increased efficiency in personnel planning. *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems
• Process Control System
• Other production management systems

In the automotive parts and design manufacturing industry, there were issues with work-in-progress inventory occurring between processes due to different production cycles for each process, and material procurement needed to be synchronized with production progress. To improve productivity, we aimed to streamline and synchronize the flow of goods from receiving to shipping, pursuing optimized processes. We implemented initiatives to reduce material supply and work-in-progress inventory between processes. As a result, we achieved seamless integration of production planning, production progress, and inventory management, eliminating unnecessary inventory and increasing efficiency. [Examples of Support] - We carried out system modifications to allow for flexible handling of production planning, including additions, deletions, moving plans forward or backward, transferring plans between equipment, and interrupting re-production. - We established a system to automatically arrange only the necessary materials from the warehouse in accordance with production progress. - We installed sensors on picking shelves to notify about picking targets and prevent picking errors. - We introduced handheld devices to conduct inspection processes, thereby preventing shipping errors. *For more details, please refer to the PDF document or feel free to contact us.*

• Other information systems
• Process Control System
• Other production management systems

In the manufacturing industry, there was consideration for the introduction of a Sales Force Automation (SFA) system, but there was hesitation due to a mismatch in functionality and usability. Therefore, we built a Sales Force Automation (SFA) system that can be continuously used according to the customer's needs. By creating only the necessary functions while aligning with operations, we maximized cost-effectiveness and enabled centralized management by linking necessary data, including core systems. 【Support Examples】 ■ The system can be continuously used even after implementation, as it allows for appropriate changes to the system in line with operational changes, such as alterations to the sales flow. ■ By creating only the necessary functions while aligning with operations, we maximized cost-effectiveness. ■ We conducted design tailored to desired outcomes and potential future requirements. ■ By linking necessary data, including core systems, we enabled centralized management. *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems
• Process Control System
• Other production management systems

In a cosmetics manufacturing and wholesale company, a package system for sales and production management was introduced and utilized; however, the package system alone could not cover everything, leading to various concerns and challenges. Therefore, a subsystem was built and implemented to allow real-time visibility of inventory status. By constructing a complementary system to fill the gaps that the package system could not address, we achieved greater efficiency tailored to the customer's operations. [Support Examples] ■ Built and implemented a subsystem to enable real-time visibility of inventory status ■ Organized a complicated coding system to ensure consistency ■ Developed a subsystem capable of automatic ordering based on production planning such as required quantity calculations ■ Expanded the production processing management system to enable performance management and other functions *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems
• Process Control System
• Other production management systems

We would like to introduce a case of automating daily report creation using RPA. Time was consumed by daily aggregation tasks, and the number of people who could perform the work was limited, leading to a reliance on specific individuals. Since the aggregation was done manually, there were also many mistakes. Therefore, we automated the aggregation tasks. This reduced input errors and allowed for standardization, making it possible to handle the tasks even with insufficient knowledge. 【Overview of RPA Implementation】 ■ Automation of aggregation tasks *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems
• Process Control System
• Other production management systems

Here is an example of automating attendance management tasks using RPA. Due to the use of paper timesheets, a large amount of paper was generated, and the person responsible for checking the timesheets was spending a lot of time on verifying the work records. Therefore, the submission process for timesheets was streamlined using a workflow tool, and the timesheet checking tasks were automated. As a result, the risks of losing timesheets and input errors into the core system were reduced. [Overview of Improvements] - Utilization of a workflow tool for timesheet submission processing - Automation of timesheet checking tasks - Automation of data import tasks into the core system *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems
• Process Control System
• Other production management systems

We would like to introduce a case of automating shift personnel number forecasting using RPA. Since the work relied on the creator's experience, the number of workers was limited, and due to manual processing, there were work mistakes and costs involved. Therefore, we updated multiple Excel files based on Excel data. We accumulated and analyzed past performance to forecast the number of shift personnel. As a result, we were able to systematize the creator's experience, allowing anyone to handle the tasks without mistakes, achieving a reduction in man-hours of over 80%. 【Overview of RPA Implementation】 ■ Updated multiple Excel files based on Excel data ■ Accumulated and analyzed past performance to forecast the number of shift personnel *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems
• Process Control System
• Other production management systems

We would like to introduce a case of automating system usage status management tasks with RPA. The inventory task for usage status from multiple systems took a lot of time, and since authentication was required for system usage, only administrators could perform the tasks. Therefore, we implemented information retrieval from the system (WEB) and created a summary document. As a result, input errors were reduced, and standardization was achieved, allowing anyone to handle the tasks. During the robot's execution, other tasks could be performed, resulting in an 80% reduction in labor hours. 【Overview of RPA Implementation】 ■ Information retrieval from the system (WEB) and creation of a summary document. *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems
• Process Control System
• Other production management systems

"Our server is old, and we want to migrate, but the costs are high..." We often receive such inquiries. Continuing to use an old server can lead to the following risks: "the danger of information leakage," "decreased work efficiency," and "the risk of sudden failures." To avoid these risks, migrating to a new server is necessary. So, why not consider migrating to a cloud server? In fact, migrating to a cloud server can also have its advantages! 【Disadvantages of On-Premise Servers】 - Wasting physical space. - The hassle of replacement every five years. - Anxiety about failures during sudden disasters. Such concerns can be resolved through cloud migration! *A cloud server is a server set up on a network that can be accessed and used on demand. By reducing operational burdens, you can focus on your core business, and being on the network also provides significant benefits for BCP (Business Continuity Planning) measures! It is possible to keep initial costs down while ensuring high security. *For more details, please refer to the PDF document or feel free to contact us.

• server
• Other server related
• Other services

BMC will support and act on your company's information system-related tasks as needed. Leave the simple and miscellaneous IT tasks, such as troubleshooting, creating user manuals, managing devices and accounts, and system modifications, to us. You can focus on your core internal operations. Additionally, our company can provide total support from system implementation to operation. Please feel free to contact us when you need assistance. 【Overview】 ■ System maintenance and operation tasks - Troubleshooting - Various system maintenance - Management of printers, etc. ■ Support-related tasks for user departments - Inquiry help desk for device operations and business system operations - Creation of user manuals, etc. *For more details, please refer to the PDF document or feel free to contact us.

• Other contract services
• Embedded system design service
• Other services

As work style reforms are being promoted, more companies are introducing RPA, but we often hear concerns such as having implemented it but not fully utilizing it, or lacking personnel to create robots. 【Troubleshooting Examples】 ■ I have tried the trial version a bit, but I haven't been able to create scenarios that lead to improved operational efficiency. ■ I want to maintain the robots, but there is no one who can do it. ■ I mistakenly selected the wrong RPA tool and was forced to change tools. ■ I cannot resolve errors that occur during robot execution. Do you have any such challenges? Our company can assist you with robot construction, provide personnel for robot development, re-evaluate and select RPA tools, and maintain robots, tailored to your situation. If you contact us, we can discuss solutions to similar issues you may be facing, so please feel free to consult with us. *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems
• Other services
• Distance learning/E-learning

We often receive inquiries from customers such as "Suddenly, the internal system stopped working" and "I want to fix it, but the person who could handle it has left the company, making it difficult." Does your company also build internal systems using VBA, Excel macros, Access, etc.? 【Trouble Examples】 ■ It stopped working after upgrading Office. ■ I want to change the system, but there is no one available to handle it. ■ Access got corrupted due to an increase in the number of data entries. ■ I want to move the internal system to the cloud. Do you have any such concerns? Our company can provide support tailored to your situation, taking into account both the environmental and operational aspects. *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems
• Other services
• Other core systems

Our manufacturing clients have implemented a package system for sales and production management, which they utilize daily. However, the package system alone could not cover everything, and they faced various concerns and challenges. We have built a complementary system to fill the gaps that the package system could not address, supporting our clients in streamlining their operations to better fit their needs. ★ We can provide total support from system implementation to operation. * For more details, please refer to the PDF document or feel free to contact us.

• Management consultant/Small business consultant
• Other services

Due to a shortage of manpower, the workload per employee is increasing, and amidst the COVID-19 pandemic, are you facing difficulties such as further restrictions on work and delays in operations? This time, we would like to introduce a case study of our users who have been able to smoothly continue their operations even under such circumstances. When implementing telework during the pandemic, a task that involved manually entering accounting information such as sales directly into the core system became a bottleneck, and we received inquiries about possible improvements. In response, we proposed an improvement by automating the parts that were being processed manually using RPA tools, allowing the processing to proceed without direct input from people into the system, and this proposal was adopted. *For more details, please refer to the PDF document or feel free to contact us.

• Process Control System
• Other production management systems

Due to work style reforms and the COVID-19 pandemic, as business operations are constantly changing, there are likely an increasing number of companies facing challenges such as, "If only we could do this, we could utilize telework more effectively," or "Although we now have the capacity to visualize our operations, we don't know where to start." At BMC, we can assist in visualizing and analyzing your business operations, considering whether to outsource or consolidate operations internally for business improvement. 【Examples of Business Improvement】 ■ Administrative tasks are complicated, and we want to automate them. ■ We want to change our systems, but we don't know where to begin. *For more details, please refer to the PDF document or feel free to contact us.

• Other services

Natural disasters such as earthquakes and heavy rains occur almost every year, and infectious diseases like influenza spread, creating various risks for business activities. In the case of the new coronavirus infection, its rapid expansion made it difficult to continue business operations, and many people likely felt threatened. For example, there are various essential operations that cannot be halted, such as call centers that handle customer inquiries and administrative tasks that must be processed. Would you consider reviewing your BCP (Business Continuity Plan) measures in response to potential future threats? *For more details, please refer to the PDF document or feel free to contact us.*

• Management consultant/Small business consultant
• Other services

The "Remote Support Solution" is a service that allows us to remotely access your computer via the internet and provide various types of assistance. While sharing the operation screen, we can remotely assist with tasks such as how to use the system, setting configurations, or handling administrative tasks like document creation and data entry. It can also be utilized as an internal help desk. 【Features】 ■ Remote support from a distance ■ Reduction of travel expenses ■ Quick response capability ■ Direct confirmation of the customer's environment ■ Screen sharing is possible *For more details, please refer to the PDF document or feel free to contact us.

• Other network tools
• CTI Support Center

Have you ever introduced a tool but found it difficult to handle? At BMC, we offer training programs for those who are not familiar with programming and for employee education! For example, in our "RPA Training," participants can actually interact with RPA tools and create robots, learning the operational steps and how to build robots. Furthermore, in our "VBA Training," participants can learn the structure and basics of VBA programming through hands-on exercises. Additionally, we provide explanations of terminology for programming beginners as needed. 【Recommended for those who:】 ■ Don't know how to use it at all ■ Want to train new employees ■ Have no programming experience ■ Can’t maintain the system because the person who could handle it has left *For more details, please refer to the PDF document or feel free to contact us.

• Business Skills Seminar
• Technical Seminar

Are you considering business improvement and efficiency as you promote "work style reform"? RPA (Robotics Process Automation) is gaining attention as a means to enhance productivity with fewer people than before. RPA allows for the automation or assistance of human operations by configuring software to perform routine tasks and operations. Even with telework, client-based RPA tools enable you to access your company's environment and create or run robots anywhere, as long as the RPA tool is installed on your PC. *For more details, please refer to the PDF document or feel free to contact us.

• Other services
• Other information systems

Would you consider reviewing your BCP (Business Continuity Plan) measures in case of unforeseen circumstances? There are various essential operations that cannot be halted, such as call centers that handle customer inquiries and administrative tasks that need to be processed. Our Management Center offers a "Business Diversification Support Service." By utilizing our center, you can maintain your operational structure without downsizing your business through diversification. 【Main Business Achievements】 ■ Back Office Center - Input of product order forms and purchase slips - Reception and input of various application forms - Input, aggregation, and report creation for surveys - Enclosing, sealing, and shipping of products - Administration of various campaign offices ■ Contact Center - Order center for mail-order sales (health foods, cosmetics, etc.) - Help desk - Service and support desk - Inquiry response and incident reception - Outbound calls for sales and promotional support (product information, securing sales appointments) *For more details, please refer to the PDF document or feel free to contact us.

• Management consultant/Small business consultant
• Other services

Due to work style reforms and the COVID-19 pandemic, there has been an increase in seminars, training sessions, and lectures conducted via the internet. BMC's "Video Editing Service" offers support for effective use of your time by providing skilled personnel for video editing and remote editing whenever you need it. We significantly reduce the burden and hassle for our clients and respond quickly. Support can be provided remotely!! 【Features】 ■ Remote support available ■ Quick response possible *For more details, please refer to the PDF document or feel free to contact us.

• Other services
• Temporary staffing business
• Other contract services

The "Remote Support Solution" is a service that allows us to remotely access your computer via the internet and provide various assistance. We can respond quickly to system releases and troubleshoot without having to visit your location. While sharing the operation screen, we can assist you remotely with how to use the system and how to configure it. 【Features】 ■ Remote support from a distance ■ Reduction of travel expenses ■ Quick response capability ■ Direct confirmation of the customer's environment ■ Ability to share the operation screen *For more details, please refer to the PDF document or feel free to contact us.

• Other network tools
• CTI Support Center

BMC's "Contact Center Solutions" is a service that provides comprehensive support from planning, design, and construction to operational support such as personnel assistance and training. We propose suitable systems from a wide variety of contact center systems. We offer suggestions for centers that evolve through the use of AI and cloud technology. We aim to create contact centers that evolve together with our customers. Furthermore, we have an outsourcing center in Hiroshima, with numerous achievements in handling customer reception centers for mail order and help desk reception centers. Please feel free to contact us. 【Service Contents】 ■ Current situation investigation, issue extraction, and consideration of solutions towards the desired state ■ Implementation of necessary designs based on policies/goals and current investigation results ■ System construction utilizing AI/cloud technology ■ Staff recruitment/staff training support ■ Proposal of improvement plans, etc. *For more details, please refer to the PDF materials or feel free to contact us.

• Other services
• Other contract services

In recent years, as "work style reform" has gained attention, there has been a growing focus on improving productivity through business automation! To enhance productivity with fewer people than before, the use of RPA (Robotic Process Automation) is advancing. On this page, we will introduce specific use cases of RPA. ~Excel Edition~ - Various Excel operations - When Excel operations are automated with RPA... It is possible to handle various operations such as creating standardized reports and business management materials, data analysis, and simulations using RPA! At the Management Center Co., Ltd., we provide comprehensive support from considering the introduction of RPA to its operation after implementation. Additionally, if you have any concerns regarding business improvement support, information systems (IT solutions), or outsourcing (BPO), please feel free to consult with us.

• Other services
• Other information systems

In recent years, "work style reform" has become a trend. While more companies are implementing various measures such as "reducing working hours" and "enhancing paid leave systems," there are also workplaces lamenting that "working hours have decreased but the workload is unmanageable." This is due to the lack of fundamental work style reform. What is the cause? What measures should be taken? We will address the questions surrounding work style reform! *For more details, please refer to the PDF document or feel free to contact us.*

• Other services

Do you have concerns such as 'I want to improve and streamline operations, but I don't know where to start' or 'I'm overwhelmed with daily tasks and can't get to it'? Our company offers 'Business Improvement Support Services.' We help solve your issues, from visualizing operations to building new processes, enabling you to continuously improve your business. [Examples of Support] ■ Proposing a general approach and improvement plan tailored to the customer ■ Assisting with on-site interviews and organizing visualization materials ■ Suggesting suitable improvement measures from both IT and BPO perspectives tailored to the customer *For more details, please refer to the PDF document or feel free to contact us.

• Management consultant/Small business consultant
• Other services

This document is a collection of case studies summarizing the effects of RPA from its introduction to post-implementation. At the Management Center Co., Ltd., we provide comprehensive support from the consideration of RPA implementation to its operational phase. If you have any concerns regarding business improvement support, information systems (IT solutions), or outsourcing (BPO), please feel free to consult with us. 【Featured Case Studies】 ■ Daily Report Creation Case Study ■ Attendance Management Case Study ■ Shift Personnel Forecasting Case Study ■ Shift Utilization Management Case Study *For more details, please refer to the PDF document or feel free to contact us.

• Other services

At the Management Center Co., Ltd., we provide comprehensive support from the consideration of RPA implementation to its operation after deployment. In the RPA Advice Pack, our RPA advisors will provide guidance on issues related to robot construction, such as "How to handle error screens in RPA tools?" and "The click operation on the IE screen is not working well!" 【Features】 ■ Response time: Within 3 business days ■ Support content: Provision of advice on robot construction using RPA ■ Support method: Acceptance and response via a dedicated email address *For more details, please refer to the PDF document or feel free to contact us.

• Other services

At the Management Center Co., Ltd., we provide comprehensive support from the consideration of RPA implementation to post-implementation operations. With our on-site support, our RPA advisors will visit your location to provide assistance and advice regarding any issues related to RPA. After the implementation of RPA, we will flexibly respond to situations where you may not be fully utilizing it or if you receive answers from the inquiry desk that are unclear. 【Examples of Customer Challenges (Excerpt)】 ■ I want to explain RPA to other departments, but I can't do it well. ■ I can't achieve what I want with the standard library (components). ■ RPA tools have been implemented, but robotization is not progressing. ■ I often stumble while creating robots, and it's hard to resolve issues over the phone or email. ■ I want to create robots efficiently, but I don't know how to do it. *For more details, please refer to the PDF document or feel free to contact us.

• Other services

At the Management Center Co., Ltd., we provide comprehensive support from the consideration of RPA implementation to post-implementation operations. In our PoC support service, we assist in the creation of robots for the selected target operations and help with effectiveness verification before moving on to full implementation. PoC (Proof of Concept) refers to the verification and demonstration in the preliminary stage of prototype development aimed at proving an idea. 【Features】 ■ Assistance with effectiveness verification ■ Duration: Approximately 2 weeks (about 5 non-consecutive person-days) ■ Support in the creation of robots for selected target operations ■ After implementation, we also address RPA maintenance and consideration of expansion to other operations *For more details, please refer to the PDF document or feel free to contact us.

• Other services

In our business support service, BMC Recruitment Outsourcing, we provide comprehensive or partial support for recruitment practices tailored to our clients' needs, allowing recruitment personnel to focus on their core tasks. [For example] ◼ School visit agency ◼ Sending materials, etc. ◼ Applicant correspondence ◼ Arranging venues for information sessions ◼ Guiding at information session venues ◼ Managing company information sessions, etc. Are you facing issues such as "struggling to optimize job media," "insufficient recruitment personnel and unable to keep up," or "frequent interview cancellations"? Please consult with BMC first! *For more details, please download the PDF or feel free to contact us.

• Process Control System
• Other production management systems

"Contact Center Solutions" is a service that provides comprehensive support from planning, design, and construction to operational support such as human resource assistance and training. We propose suitable systems from a wide variety of contact center systems. We offer suggestions for centers that evolve through the use of AI and cloud technology. Our goal is to create a contact center that evolves together with our customers. Additionally, we have an outsourcing center in Hiroshima, where we have numerous achievements in handling customer reception centers for mail order and help desk reception centers. Please feel free to contact us. [Service Contents] ■ Investigation of the current situation, identification of issues, and consideration of solutions towards the desired state ■ Implementation of necessary designs based on policies/goals and results of the current situation survey ■ System construction utilizing AI/cloud technology ■ Staff recruitment/staff training support ■ Proposal of improvement plans, etc. *For more details, please refer to the PDF materials or feel free to contact us.

• Other services
• Other contract services

The "RPA Solution" enables the automation or assistance of human operations by configuring routine tasks and operations into software. RPA (Robotic Process Automation) is an initiative aimed at improving and automating primarily white-collar work by utilizing cognitive technologies (such as rule engines, machine learning, and artificial intelligence). It is referred to as digital labor because it automatically replicates operations performed by humans on desktop screens based on rules, significantly advancing work style reforms in today's society facing a labor shortage. 【Features】 ■ Business Efficiency - Operates 24/7, 365 days a year - Reduces process processing time by approximately 40-80% ■ Cost Reduction - RPA takes over tasks performed by humans - Reduces human costs by about 25-40% ■ High Quality and High Precision Operations - Achieves standardized quality - Prevents human operational errors *For more details, please refer to the PDF document or feel free to contact us.

• Process Control System
• Other production management systems

"Phone orders" can become congested during certain times, making it difficult to connect! With "FAX orders," there's uncertainty about whether they have actually been received! "Internet ordering" requires a cumbersome login and has too many features that are hard to understand! These concerns are resolved by our internet ordering system, 'Smart Order,' which utilizes smartphones and tablets. No need to enter an ID or password. With a simple interface, ordering is easy and secure, significantly reducing the order processing workload for wholesale companies. [Features] ■ Easy implementation specifically for ordering ■ Reduction in order processing costs ■ Prevention of order and delivery mistakes *For more details, please refer to the PDF document or feel free to contact us.

• Sales Management
• SFA/Sales Support System
• Other production management systems

"Smart Ordering" is a cloud-based order service for wholesale and manufacturing industries. It significantly improves the issues of "cost," "time," and "accuracy" associated with traditional phone and fax orders through web-based ordering. Orders from customers are accumulated in the cloud and can be downloaded in CSV format at any time. Additionally, it frees you from handling order phone calls and data entry (inputting into core systems), reducing order costs while eliminating mistakes such as "mishearing," "misreading," and "input errors." 【Features】 ■ Significant improvement in cost, time, and accuracy ■ Orders are accumulated in the cloud ■ Reduction in order costs ■ Drastically shortens the time from ordering to input into core systems ■ Can be used at low cost with just the internet and a computer *For more details, please refer to the PDF document or feel free to contact us.

• Sales Management
• SFA/Sales Support System
• Other production management systems

"The KAIZEN" is a service that visualizes and analyzes your business operations, considering whether to outsource or consolidate operations within your organization for business improvement. We can support you starting from the visualization and analysis of your operations, and while addressing the specific issues you are currently facing with our ITS and BPO services, we can also conduct a comprehensive visualization and analysis of your overall operations. 【Steps】 1. Visualization of target operations 2. Classification of target operations 3. Consideration of business improvement/systematization/outsourcing *For more details, please download the PDF or feel free to contact us.

• Process Control System
• Other production management systems