ＪＢサービス List of Products and Services

This document explains the challenges of after-sales service and the secrets to transforming it into a business strength. It details the high hurdles of developing after-sales service in the Japanese market, primarily focusing on four key barriers that need to be overcome. Additionally, it introduces the strengths of our services, our ability to provide one-stop support for equipment and facilities beyond IT, and outlines our basic service menu. We encourage you to download and take a look. [Contents] - The quality of after-sales service as a differentiating factor in the market - Strengths of JB Services - One-stop support for equipment and facilities nationwide, beyond IT - Nationwide service network - Basic service menu - Long-standing expertise and responsiveness to unexpected situations *For more details, please download the PDF or feel free to contact us.

• Other services
• CTI Support Center

Amidst the growing demand for non-contact solutions, the expansion of robot needs for tasks such as serving, cleaning, and guidance in stores and offices is driven by the need to alleviate labor shortages and reduce the burden on workers. However, for end users to operate these robots stably, considerable effort and time are required for repeated proof of concept (PoC) trials and meticulous route planning to ensure safe operation. Additionally, to use the robots safely after implementation, ongoing support for usage, regular inspections, and maintenance are essential. As the service robot market becomes increasingly competitive, the quality of services before and after implementation will become a key differentiator from competitors. In response, JB Service will leverage the operational and maintenance know-how accumulated over many years in the IT field to provide various services related to the introduction of service robots, contributing to increased satisfaction for end users and reduced workload and expanded sales for manufacturers and distributors.

• Other services

Are you having trouble with telephone support operations? Call centers play a crucial role in connecting with customers and influencing brand image, making them an important department for companies. However, there are many challenges in operating them in-house. <Handling calls outside of business hours> You want to expand business opportunities by accepting calls at night and on holidays, but you cannot secure the personnel and budget needed to establish a system in-house. <Inability to focus on core business> There are many inquiries from customers, and sales staff are working overtime to respond, making it difficult to concentrate on core business activities. <Variability in response quality> You either operate the call center directly or outsource it, but responses are inconsistent and there is a disparity in the level of answers and response times. <Labor shortage> You are hiring and training operators in-house, but they do not stay long, and you are constantly struggling with a shortage of staff. <Improving operational efficiency> Time is consumed by customer interactions and follow-up, placing a heavy burden on operators, making it difficult to shorten response times and improve efficiency. <Increasing costs> As the number of inquiries increases, overtime pay accumulates. <Business continuity> You want to continue telephone reception operations even when employees cannot come to work due to infectious diseases or natural disasters.

• Other services

To succeed in a new business venture, it is essential not only to create good products or services but also to continuously provide additional value that customers seek (i.e., after-sales service). For this, sufficient resources are indispensable. Even if you manage to find a blue ocean with little competition, if you take too long to launch due to a lack of resources, competitors will quickly enter and turn it into a red ocean. Even if you secure significant costs and time as resources, there are many cases where you are forced to withdraw or halt operations because your offerings no longer align with market needs. It is crucial to assess the resources your company currently possesses and identify the additional resources needed, as well as how quickly you can supplement any lacking functions or personnel. At JB Services, we offer a small start plan that allows customers considering launching a new business to gradually add the necessary functions and services.

• Other services
• others

This document is a white paper intended for companies that wish to strengthen their after-sales service and provide added value for customers' sustainable product use. It not only emphasizes the importance of the roles required in after-sales service but also concisely summarizes the barriers to providing adequate service and presents solutions to those barriers. *For more details, please download the PDF or contact us. *We kindly ask that competitors refrain from downloading this document.

• server
• Other contract services
• 3D CAD

JB Service's equipment maintenance outsourcing service and onsite support service is an outsourcing service that caters to dental and medical equipment. Based on the experience and know-how cultivated through years of maintenance operations, we provide a variety of services tailored to our customers' challenges. 【Examples of Target Equipment】 <Dental 3D Printers> • 3D Systems ProJet MJP 3600 Dental • Asiga MAX • Asiga Freeform Pro <Dental Milling Machines> • Ecomil Sheera Ecomil 5x <Sintering Furnaces> • HT Speed / HT-S Speed <Others> • Endoscope cleaning machines, etc. *For more details, please download the PDF or contact us. *We kindly ask other companies in the same industry to refrain from downloading this document.

• Other services
• Other contract services

At JB Service, we provide after-sales services such as maintenance, support, and remote monitoring, which are essential for business continuity. We strongly support the challenges faced by various manufacturers, such as a shortage of maintenance personnel, aging workforce, and the personalization of technology. <Examples of target equipment:> - IT/Network equipment - Medical devices - Security equipment - Kitchen equipment, etc. The downloadable materials also include examples of solutions implemented by various companies. *For more details, please download the PDF or contact us. *We kindly ask competitors in the same industry to refrain from downloading this material.

• Other services
• Temporary staffing business
• CTI Support Center

At JB Service, we provide essential after-sales services such as maintenance, support, and remote monitoring, which are crucial for business continuity. This document presents examples of solutions to the challenges faced by Company B, an OA equipment sales business, regarding phone support during nights and holidays and delays in maintenance arrangements. 【Services Offered】 24-hour call center reception service (trouble reporting + consumables order reception) <Benefits> Increased customer satisfaction and differentiation from competitors through improved service quality. *For more details, please download the PDF or contact us. *We kindly ask other companies in the same industry to refrain from downloading this document.

• Other services
• Temporary staffing business
• CTI Support Center

At JB Service, we provide essential after-sales services such as maintenance, support, and remote monitoring, which are crucial for business continuity. This document introduces an example of our support for Company C, a 3D printer sales agent, regarding anomaly detection, preventive maintenance, and differentiation in maintenance services. 【Services Offered】 Call center, remote monitoring, log data collection and analysis, regular inspections, onsite maintenance <Benefits> Improved service quality, increased customer satisfaction, enhanced efficiency of maintenance work, increased number of contracts and sales *For more details, please download the PDF or contact us. *We kindly ask competitors in the same industry to refrain from downloading this document.

• Other services
• Temporary staffing business
• CTI Support Center

At JB Service, we provide essential after-sales services such as maintenance, support, and remote monitoring, which are crucial for business continuity. This document presents examples of our support for Company B in the solar power generation business, focusing on maintaining a long-term operational structure (20 years), understanding power generation status and operational checks, and maintenance operations. 【Services Offered】 Call center, remote monitoring, log data collection and analysis, regular inspections <Benefits> Reduction of downtime and maintenance of power generation without dedicated personnel *For more details, please download the PDF or contact us. *We kindly ask competitors in the same industry to refrain from downloading this document.

• Other services
• Temporary staffing business
• CTI Support Center

At JB Service, we provide essential after-sales services such as maintenance, support, and remote monitoring, which are crucial for business continuity. This document presents an example of how Company A, a security equipment manufacturer, utilized our services when transitioning its business model from manufacturing to service industry. 【Services Used】 Call center outsourcing, remote monitoring, log data collection and analysis, regular inspections, and others (support for IoT utilization of logs) <Benefits> Early entry into new service business and establishment of a system *For more details, please download the PDF or contact us. *We kindly ask competitors in the same industry to refrain from downloading this document.

• Other services
• Temporary staffing business
• CTI Support Center

At JB Service, we provide after-sales services such as maintenance, support, and remote monitoring, which are essential for business continuity. <We solve the following issues> 1. Lack of maintenance personnel is causing loss of business expansion opportunities. 2. The skills of maintenance personnel are aging and becoming too specialized. 3. There is a demand for maintenance during nights and holidays, but we cannot secure personnel or budget. 4. There is a lack of a nationwide system necessary for business expansion and acquiring new projects. 5. We want to improve cost reduction and productivity through the efficiency of after-sales services. 6. We aim to achieve market expansion and customer retention through differentiation in after-sales services. *For more details, please download the PDF or contact us. *We kindly ask other companies in the same industry to refrain from downloading this document.

• Other services
• Temporary staffing business
• CTI Support Center

To conduct telework, various tools and services are necessary, such as web conferencing and groupware that can handle images, in addition to email and chat. However, the prerequisite for comfortably using these is "security." - Is a secure network environment that allows simultaneous connections to the internal network from outside ensured? - Are the devices used for telework safe and approved within the company? - Are there procedures and consultation points in place for responding to security incidents? ■ What is "Doko Demo Tsunagate"? It is an all-in-one package that easily realizes a secure telework environment necessary for work style reform. It includes the rental of next-generation firewall devices that prevent the use of unauthorized applications such as illicit communications and malware attacks, features that allow authentication using client certificates during remote access from outside, and daily operational maintenance services, all offered at an affordable monthly fee.

• Firewall and intrusion prevention

**Current Status and Challenges of Help Desk Operations** The "help desk," which responds to various inquiries and troubles from end users such as customers and employees, is an essential operation for smoothly advancing business. However, in recent years, the proliferation of tools and services used by users has led to an increase in the number of inquiries. Additionally, as the demand for extended usage hours and email responses diversifies, help desk operations are becoming a significant burden for companies. ＼ JB Services will solve these customer concerns. ／ ■ Rising Labor Costs The increase in inquiries, along with the need for support during holidays and nights, has led to higher costs associated with increasing staff. ■ Lack of Productivity FAQs are not being utilized, and staff are overwhelmed with similar inquiries, preventing them from focusing on their core business. ■ Variability in Response Quality There are discrepancies in response levels and speed depending on the person in charge (personalization of responses). ■ Increased Labor for Training and Skill Development The time and effort required for training and skill development of staff, as well as the burden on managers, is significant.

• Other services
• Temporary staffing business
• CTI Support Center

The equipment maintenance outsourcing service is designed to support a wide variety of dental and medical devices. To ensure the safety of medical devices, three elements are essential: daily inspections (at medical institutions), maintenance inspections, and repairs (by medical device manufacturers). In order to use medical devices safely and securely, we provide various services tailored to our customers' challenges, based on the experience and know-how we have cultivated through years of maintenance operations. 【Features】 ■ Acquired medical device repair business at 11 locations nationwide ■ 24/7 availability ■ Rapid response from nationwide locations ■ Comprehensive security measures ■ Long-standing track record and expertise *For more details, please refer to the PDF document or feel free to contact us.

• Other services
• Other contract services

**High Value-Added Multi After-Service of JB Service** ■ The Need for High Value-Addition of In-House Products and Services in Companies In recent years, globalization and commoditization have progressed, making it difficult to differentiate products themselves. Therefore, many companies are expanding the response time and scope of traditional maintenance services to differentiate themselves from competitors, or utilizing IoT and AI to implement suitable deployment of maintenance personnel and parts, as well as predictive and preventive maintenance, thereby creating new business models through high value-addition of after-services. ■ JB Service addresses these customer concerns. 1. Insufficient maintenance personnel leading to lost opportunities for business expansion. 2. After-service responsibilities are handled by sales personnel, preventing focus on core business. 3. Demand for maintenance during nights and holidays, but unable to secure personnel or budget. 4. Operating a call center, but there is variability in response quality. 5. Aging and individualization of maintenance personnel's skills. 6. Lack of a nationwide system necessary for business expansion and acquiring new projects. 7. Desire to improve cost reduction and productivity through the efficiency of after-services. 8. Aim to achieve market expansion and customer retention through differentiation in after-services.

• Other services
• Temporary staffing business
• CTI Support Center