UKABU Company Overview

AI-Powered Real-Time Conversation Support Platform "UKABU"

UKABU Inc. provides "UKABU," an AI-powered real-time conversation support platform designed to help enterprises standardize and optimize customer interactions across contact centers, sales, and customer support teams. UKABU offers two operational structures on a single platform: "UKABU Flow," a design-driven structure that maps conversation flows in advance, and "UKABU Auto," a generation-driven structure that uses AI to suggest optimal responses in real time based on existing knowledge and materials. Organizations can choose either structure or combine both depending on their operational needs. By reducing variation in response quality, shortening training periods, and relieving the burden on supervisors, UKABU has been adopted by 15 major enterprises across industries including finance, telecommunications, staffing, manufacturing, and retail.