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  3. 横河デジタル ソリューション開発センター 商品戦略部
IT/Telecommunications
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横河デジタル ソリューション開発センター 商品戦略部

EstablishmentJuly 1, 2022
capital10000Ten thousand
addressTokyo/Musashino-shi/2-9-32 Nakamachi
phone0422-52-5736
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last updated:Jul 01, 2024
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横河デジタル Company Overview

We provide consulting services that support both business and IT aspects.

Our company has implemented systems for businesses engaged in various after-sales service operations. Additionally, within our own group, we have adopted ServAir as our service CRM and are utilizing it globally. Based on these experiences, we offer consulting services that support both business and IT aspects. Our team members, who understand the terminology of after-sales service operations and are well-versed in system implementation, will propose suitable plans for our clients, including business improvements.

Business Activities

We have over 20 years of experience and know-how in supporting our company's (YOKOGAWA) after-sales service system, both domestically and internationally, along with our in-house developed packages and extensive knowledge in implementing service systems. Please feel free to contact us with any questions regarding service operations or system implementation. ■ Sales of control and measurement equipment, maintenance services, electrical instrumentation construction, total solution development, and engineering business.

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Products/Services (1)

After-Sales Service Core Business Package "ServAir" product image
After-Sales Service Core Business Package "ServAir"

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catalog(1)

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After-Sales Service Core Business Package "ServAir Cloud"

After-Sales Service Core Business Package "ServAir Cloud"

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news(3)

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ServAir Cloud V4.3 has released the "BI Option."

  • PRODUCT

We are pleased to announce the release of the after-sales service core business package, ServAir Cloud V4.3. In V4.3, we will offer a new BI (Business Intelligence) option. You will be able to analyze various data from ServAir and create graphs using the BI tool QuickSight provided by AWS Japan (Amazon Web Services Japan LLC). ServAir's data will be available in a format that can be easily utilized on QuickSight, allowing you to perform data analysis, forecasting, create various graphs, and manage KPIs on your own. This enables you to manage, analyze, and share data tailored to your business goals. V4.3 is scheduled to go on sale on December 15, 2023, and to start shipping on January 26, 2024. Please feel free to contact us for an introduction to the product, including the new features of V4.3.

Dec 01, 2023

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[Case Study Release] We have published a case study on the implementation of the core business package for after-sales service "ServAir."

  • PRODUCT

~To companies considering systematization of service operations or reconstruction of existing systems~ We are pleased to announce that we have added new case studies for the after-service core business package "ServAir." The reasons for selecting ServAir, the effects of its implementation, and customer interviews are included, and we would appreciate it if you could take a moment to read through them. Product site case studies: https://servair.bz/casestudy/

Aug 24, 2022

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After-Service DX "ServAir" Online Individual Consultation Session

  • SEMINAR_EVENT

We will be holding an online individual consultation session for customers considering the digital transformation of after-sales service operations and various solutions. We primarily welcome inquiries regarding after-sales service from equipment manufacturers and maintenance companies that provide after-sales service for equipment. Our company has over 20 years of experience and know-how in supporting our own (YOKOGAWA) after-sales service system, both domestically and internationally, as well as extensive insights from implementing our self-developed packages and service systems. Please feel free to consult us regarding any challenges related to service operations or questions about system implementation. Each session will be limited to one company, allowing us to respond carefully to each question and inquiry. Additionally, we will provide proposals tailored to the content of your inquiries. We are conducting these sessions in a web meeting format, so please feel free to apply. Product site contact: https://servair.bz/event/2021/online-consulting/

Aug 19, 2022

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Detailed information

Company name 横河デジタル ソリューション開発センター 商品戦略部
Contact addresspostalcode 180-8750 Tokyo/ Musashino-shi/ 2-9-32 NakamachiView on map TEL:0422-52-5736
Industry IT/Telecommunications
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