横河デジタル Company Profile

We are pleased to announce the release of the after-sales service core business package, ServAir Cloud V4.3. In V4.3, we will offer a new BI (Business Intelligence) option. You will be able to analyze various data from ServAir and create graphs using the BI tool QuickSight provided by AWS Japan (Amazon Web Services Japan LLC). ServAir's data will be available in a format that can be easily utilized on QuickSight, allowing you to perform data analysis, forecasting, create various graphs, and manage KPIs on your own. This enables you to manage, analyze, and share data tailored to your business goals. V4.3 is scheduled to go on sale on December 15, 2023, and to start shipping on January 26, 2024. Please feel free to contact us for an introduction to the product, including the new features of V4.3.

~To companies considering systematization of service operations or reconstruction of existing systems~ We are pleased to announce that we have added new case studies for the after-service core business package "ServAir." The reasons for selecting ServAir, the effects of its implementation, and customer interviews are included, and we would appreciate it if you could take a moment to read through them. Product site case studies: https://servair.bz/casestudy/

We will be holding an online individual consultation session for customers considering the digital transformation of after-sales service operations and various solutions. We primarily welcome inquiries regarding after-sales service from equipment manufacturers and maintenance companies that provide after-sales service for equipment. Our company has over 20 years of experience and know-how in supporting our own (YOKOGAWA) after-sales service system, both domestically and internationally, as well as extensive insights from implementing our self-developed packages and service systems. Please feel free to consult us regarding any challenges related to service operations or questions about system implementation. Each session will be limited to one company, allowing us to respond carefully to each question and inquiry. Additionally, we will provide proposals tailored to the content of your inquiries. We are conducting these sessions in a web meeting format, so please feel free to apply. Product site contact: https://servair.bz/event/2021/online-consulting/