Would you like to achieve efficiency in repair and maintenance inspection operations and improve customer satisfaction with the core business package "ServAir" for after-sales service?
"ServAir," a core business package for after-sales service in the DX era, contributes to the efficiency of on-site after-sales service and revenue expansion. ServAir is a comprehensive after-sales service core business package that supports everything from after-sales service operations such as on-site repairs, regular inspections, and return repairs to core business operations related to service. It was developed as an IT infrastructure to support YOKOGAWA's mission-critical maintenance operations. ServAir accommodates all types of services, including field service, maintenance (inspection) service, and send-back (return repair) service. It also supports core business systems related to sales, purchasing, and inventory associated with services. Being a domestically produced package, you can use it with peace of mind without worrying about cultural differences such as language and business practices. *For more details, please visit the ServAir product site: https://servair.bz/
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basic information
■Efficiency and Cost Reduction You can manage service information that was previously decentralized and personalized in an integrated manner. This achieves efficiency in service operations, such as improving the resolution rate at service counters, leveling the operational rate of service personnel, and reducing re-services. ■Business Expansion You can promote maintenance contracts and regular inspection contracts based on delivery performance and service history. By analyzing the causes of failures and countermeasures for each product, you can create new sales opportunities, such as offering new service menus and proposing preventive maintenance to customers. ■Enhancing Customer Value You can promote improvements in service quality and rapid response, further enhancing brand strength and competitive advantage. ServAir Cloud is a series that allows you to use ServAir in a SaaS environment. Since it is a cloud system, there is no need to arrange servers or install software, allowing you to keep initial implementation costs low while always using the latest features. We are holding webinars for customers considering the digital transformation of service operations. Seminar information is also posted in the news, so please feel free to apply. ServAir Seminar Information: https://servair.bz/event/
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Please see the following site for case studies: https://servair.bz/casestudy/
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Our company has implemented systems for businesses engaged in various after-sales service operations. Additionally, within our own group, we have adopted ServAir as our service CRM and are utilizing it globally. Based on these experiences, we offer consulting services that support both business and IT aspects. Our team members, who understand the terminology of after-sales service operations and are well-versed in system implementation, will propose suitable plans for our clients, including business improvements.
