Understand the deep psychology of customers and build sustainable relationships.
In the food and beverage industry, a customer ledger is the foundation of customer management, essential for understanding customer preferences and visit history, and for providing personalized services. CRM 4.0 aims to align with customers' emotions and values, building long-term relationships. This enhances customer satisfaction and increases repeat customers. 【Usage Scenarios】 - Analysis of customer visit and order history - Menu suggestions tailored to customer preferences - Provision of special services for birthdays and anniversaries - Collection and analysis of feedback from customers 【Effects of Implementation】 - Improvement in customer satisfaction - Increase in repeat customers - Boost in sales - Effective utilization of customer data - Strengthening engagement with customers
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basic information
【Features】 - Approaching customers' deep psychology - Data analysis utilizing AI - Compatible with Web 3.0/Metaverse - Purpose-driven customer experience - Service provision based on empathic intelligence 【Our Strengths】 Arcus Japan, as a group of CRM experts, provides the most suitable CRM solutions for our clients' businesses. From the construction to the operation of CRM, we support our clients' success with a consistent support system.
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Company information
Established in July 2020 as a spin-off from Artisan Co., Ltd. Arcus Japan Co., Ltd. is headquartered in Osaka City, Osaka Prefecture, with bases in Tokyo and Hiroshima. The company provides its own products as well as support for systems using Microsoft products (such as Dynamics 365 (CRM), Dynamics CRM, Power Apps, Power BI, Power Automate, Microsoft 365, Microsoft Azure, etc.), including proposal support, requirements definition support, design, construction, operation and maintenance, and development support consulting. Its main businesses are CRM and drones. In the CRM sector, it is led by a pioneer in platform-based CRM and has top-class CRM experience and achievements in Japan, offering unique success know-how at high quality and low prices as a leading CRM company in Japan, supporting domestic and international customers as well as many CRM vendors. In the drone sector, it provides the highly autonomous flight platform "Edge Drone."
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