On October 1, 2026, measures against customer harassment will become the obligation of business owners. Is your company prepared for customer harassment measures?
Establish regulations. Set up a consultation desk. Inform employees. Another point to consider is how employees will respond when customer harassment actually occurs. Moving from "knowing" how to handle customer harassment to "being able" to handle it. There is a gap between acquiring knowledge about customer harassment response and being able to respond effectively. That’s why employee training needs opportunities for "actual practice in responding." DARUMA& is a service that allows you to practice responses to customer harassment with an AI. You choose your words and make judgments while responding to the AI. The knowledge learned through training and manuals is transformed into "how would I respond." With AI feedback after role-playing, you can learn not only from the outcomes of your responses but also from the process itself. For detailed explanations or demo requests, please contact us through our website. https://jtg-agency.jp/solution/4788-2/ https://jtg-agency.jp/contact/
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basic information
AI Role Play "DARUMA&" - Customer Harassment Response - Sales Response It is available in two types. The "inner voice" of the counterpart, which changes based on the player's responses, is visualized (patent pending). Which of your statements calmed the other person down? Conversely, which remark worsened the situation? Through AI feedback after the role play, you can learn not only from the results of your responses but also from the process.
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Applications/Examples of results
- As training materials for customer harassment countermeasures - As a role-play partner for young sales representatives
Company information
JTG Corporation solves the challenges of "visual inspection," which is a critical process for manufacturing customers. While visual inspection is still considered important, issues such as variations in quality among inspectors and the difficulty of securing inspectors due to declining birth rates are expected to become increasingly serious in the future. In response to these challenges, we at JTG propose solutions through automation. There are several processes involved in verifying the effectiveness of automation for visual inspection and considering it as equipment, but JTG offers a comprehensive proposal for these steps. We can provide tailored solutions based on customer needs, including verification of imaging for judgment, confirmation of the effectiveness of judgment software, and consideration of inspection mechanisms that compile these elements, as well as proposals for packaged general-purpose inspection equipment. Customers facing challenges in the visual inspection process are encouraged to contact us freely.
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