Support service for visualizing and utilizing specialized knowledge and expertise for IT infrastructure.
JEMCO | Knowledge Sharing and Support for Making Tacit Knowledge Explicit
Transforming individual expertise into intellectual assets usable by the organization.
In the operation and maintenance of IT infrastructure, a swift and accurate response to unexpected failures is extremely important from the perspective of business continuity. Particularly in environments where complex system configurations and diverse devices are interconnected, the specialized knowledge and know-how possessed by experienced personnel—such as identifying the cause of failures, recovery procedures, and past similar cases along with their countermeasures—greatly contribute to reducing recovery time and preventing recurrence. However, this knowledge often depends on individual experience and is not formalized, making it difficult to share and utilize across the organization. Our service supports the creation of a system that visualizes such individual expertise and transforms it into knowledge that can be shared and utilized throughout the organization. 【Usage Scenarios】 - Sharing of cause identification and recovery procedures during failures - Sharing of past failure cases and their countermeasures - Technical knowledge transfer to new personnel - Standardization of criteria for failure response decisions 【Benefits of Implementation】 - Reduction in failure recovery time - Decrease in the frequency of failures - Smoother technical knowledge transfer - Improvement of the organization's failure response capabilities
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basic information
【Features】 - Inventory of specialized knowledge and know-how existing within the company and identification of important knowledge - Hearing implicit knowledge such as experience, intuition, and tips, and formalizing the criteria and reasons for judgment - Organization and aggregation of business procedures, trouble cases, success and failure cases, etc. - Design of operational methods that can be utilized in practice, and establishment of rules for updating and improving knowledge - Support for the development of personnel and systems that can continuously accumulate knowledge 【Our Strengths】 Gemco supports companies in solving management challenges they face by collaborating with optimal experts through the business ecosystem 'exbridge'. In addressing the challenge of improving the efficiency of IT infrastructure failure response, we contribute to your company's sustainable growth from the perspective of visualizing and utilizing specialized knowledge.
Price information
Price Information We will provide a customized estimate based on the relevant expertise, target department, number of people involved, scope of support, and implementation period. Price Range Negotiable Delivery Time Negotiable
Delivery Time
※We will review the current knowledge management situation, the relevant expertise, existing materials, and the target departments, and then propose the implementation details and schedule.
Applications/Examples of results
It can be utilized for visualizing specialized knowledge centered around the manufacturing industry, knowledge sharing, transferring technology and skills, and eliminating dependency on specific individuals. - Specialized knowledge is concentrated among specific employees. - Work cannot progress without asking someone who is knowledgeable. - I want to preserve the experiences and judgment criteria of veterans. - I want to effectively utilize past trouble cases. - Documents are scattered, making it difficult to find necessary information. - I want to formalize tacit knowledge. - I want to organize technical documents and know-how. - I want to utilize internal knowledge for training young employees. - I want to prevent the loss of knowledge due to retirement or transfers. - I want to create a system that allows for continuous updating of knowledge. - I want to horizontally deploy individual knowledge across the entire organization.
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Company information
Optimal solutions for solving management challenges! A company that provides network business aimed at a business ecosystem. Together with the most suitable experts tailored to your management and on-site issues, we realize problem-solving. Developing a face-to-face platform business called 'exbridge' for the business ecosystem. We build a business network to support problem-solving in relation to the issues and management challenges faced by companies, in collaboration with specialized solution partners. We provide services through networks aimed at sustainable growth. Planning and managing seminars and events for building a business ecosystem.
