Pre-set answers to frequently asked questions. This reduces the burden of confirming with the person in charge or waiting for a callback.
Frequently received similar inquiries such as "Do you support △△?" and "I would like to know the price of ○○." If each time you respond and then forward the inquiry, or if you say "I will check and get back to you," it seems that the burden is not reduced despite using a telephone answering service. With My Team108's "Q&A Response 5," operators can provide answers on the spot based on a pre-set Q&A format of questions and answers. [For handling questions like these] - Questions regarding the prices of services or products - Questions about services or application methods - Information regarding necessary documents Q&A can be set up with a maximum of 5 questions (within 500 characters). By entrusting My Team108 with responses to frequently asked questions, you can reduce the hassle of forwarding inquiries or making follow-up calls. My Team108's telephone answering service not only receives calls and reports but also responds to simple inquiries.
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basic information
【Our Features】 - You can communicate your return time according to your schedule. - Reporting of incoming call content can be done via Slack, Chatwork, LINE, LINEWORKS, Google Chat, and Microsoft Teams in addition to email. - Operators are full-time employees who have received over six months of training and hold qualifications (Secretary Certification + Telephone Response Skill Certification). - Privacy Mark obtained. - An English support plan is available with Japanese operators who have passed a native skill check.
Price information
You can use it as a custom-made service. We will provide a quote based on your preferences, so please feel free to contact us.
Delivery Time
P3
※Delivery times may vary depending on the quantity of the manual. Please feel free to contact us.
Applications/Examples of results
We are utilized by small and medium-sized enterprises, individual business owners, and professionals who want to prioritize customer and client interactions. Small-scale call center and telephone answering service <Usage Plans> Personal Plan: From 15,000 yen per month (excluding tax) Standard Plan: From 30,000 yen per month (excluding tax) Bilingual Personal Plan: From 15,000 yen per month (excluding tax) *For more details, please feel free to contact us.
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Company information
Osaka L.C. Center Co., Ltd. is a company that focuses on telephone answering services, as well as BPO services, call center operations, property rental business, and management of rental offices. CUBE's telephone answering service provides high-level telephone answering services in fields that require high-quality telephone responses, including professional services and areas that require foreign language support. CUBE's rental offices and shared offices (commonly referred to as "virtual offices") achieve significant cost reductions and offer low monthly base fees and various optional charges. Additionally, the cost savings are allocated to enhancing facilities and training and educating telephone response staff, thereby improving the quality of the services provided.
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