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Google Cloud's outage has a widespread impact on end users.

Google Cloud's outage has a widespread impact on end users.

The importance of introducing a third-party monitoring system! Introduction to incident reviews.

Internet outages can catch you off guard when you're trying to implement what’s in the incident response handbook, whether you are an end user or the head of an SRE (Site Reliability Engineering) or DevOps department, all while trying to maintain your composure. For those responsible for providing reliable services to customers, typical outages include situations that should be resolved as quickly as possible, akin to a fire alarm or video call ringing. That said, we often forget what outages mean for end users. On Tuesday, November 16, 2021, for some reason, I was reminded of the feeling of having just put on mismatched shoes. **Overview** - From the end user's perspective: Google not found error - Outage of 2021 - Catchpoint observed a sharp increase in test failures - "Bugs lurking in network configuration services" - Three important lessons for any company *For more details, please refer to the related links. Feel free to contact us for more information.*

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[Blog] Major Insights Gained from Cyber 5 in 2021

[Blog] Major Insights Gained from Cyber 5 in 2021

Web performance measures for busy periods implemented by top-selling e-commerce sites.

You are not the only one who shopped online during this year's holiday season. The "Cyber Five," the five days between Thanksgiving and Cyber Monday, accounted for one-fifth of total e-commerce sales in November and December 2021 (despite a slight decrease in overall spending compared to last year). Americans spent $8.9 billion on Black Friday and $10.7 billion on Cyber Monday. Thus, the Cyber Five is a crucial time for businesses to ensure their websites run smoothly and to handle the increase in traffic. If you want to know how top e-commerce sites performed overall during the Cyber Five period, please read on. [Overview (Excerpt)] ■ 2021 Cyber Five Benchmark Report ■ Measurement of Key Performance Indicators *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

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[Blog] Catchpoint's Profile: The Past and the Future

[Blog] Catchpoint's Profile: The Past and the Future

Provide an amazing employee experience! It requires a strong team for planning, execution, and behind-the-scenes work.

A global HR and recruitment officer at Catchpoint grew the company from just a handful of employees in 2009 to over 300 employees worldwide. With over 20 years of experience in HR and talent management, they have led teams at Getty Images, Guardian Life Insurance, and DoubleClick. In this blog, we present an interview format discussing the people and culture of Catchpoint as seen through 13 years of HR recruitment. Please take a moment to read it. [Excerpt from the content] ■ When did you first meet the co-founders? ■ What is unique about Catchpoint's culture? ■ How do you view the employees? ■ Please tell us about recruitment. ■ As Chief People Officer, what challenges have you faced? *For more details about the blog, you can view it through the related links. Feel free to contact us for more information.

  • Personnel and Labor

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[Blog] Working Anywhere - What Bandwidth Do You Need?

[Blog] Working Anywhere - What Bandwidth Do You Need?

Doubling the bandwidth ensures ample space! It avoids hassle and dissatisfaction.

Since 2020, we have been in an era where "you can work from anywhere," but managing employee experience is still a challenge for many companies. Most employees continue to work remotely, and there has been an increase in moving to new locations, which means that user experiences can vary greatly depending on the employee's location and the ISP they use. In this blog, we will focus on general internet users, such as remote workers engaged in common tasks like conference calls, and provide detailed explanations about available bandwidth. We encourage you to read it. [Contents] ■ Experiences of remote work ■ Available bandwidth for work (or other online activities) ■ A bit more bandwidth is needed *You can view the detailed content of the blog through the related links. Please feel free to contact us for more information.

  • Other network tools

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[Blog] Solving Network and VPN Performance Issues

[Blog] Solving Network and VPN Performance Issues

Quickly resolve issues related to employee experience! We provide what the IT team needs.

Catchpoint for employee experience monitoring provides what IT teams need. It can monitor the underlying network connections of users' home Wi-Fi and upstream broadband ISPs in relation to the tunnel network of VPN overlay connections. This blog explains events that have impacted the employee experience in companies. [Contents] - Practices for employee experience monitoring - Rapid troubleshooting through endpoint monitoring *For more details on the blog, please refer to the related links. Feel free to contact us for more information.

  • Server monitoring and network management tools

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[Blog] A New Approach to SaaS Observability

[Blog] A New Approach to SaaS Observability

Provides insights from the perspectives of availability, accessibility, performance, usage rate, adoption rate, and more!

Catchpoint first adopted a decentralized work model in 2020, and now most companies are continuously implementing hybrid work styles. Meanwhile, in recent years, the use of SaaS has exploded. It enables agile collaboration among distributed teams across all business functions, from finance to sales. In this blog, we provide a detailed explanation of a new approach to SaaS observability. We encourage you to read it. [Contents] ■ Ensuring a Digital Employee Experience (DEX) is a key challenge ■ Why traditional monitoring approaches are insufficient ■ Catchpoint opens the black box of the modern digital enterprise ■ Want to know more? *You can view the detailed content of the blog through the related links. Please feel free to contact us for more information.

  • Server monitoring and network management tools

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[Blog] The Importance of Teamwork in Catchpoint Technology

[Blog] The Importance of Teamwork in Catchpoint Technology

From requirement gathering to maintenance! Let's take a look at how typical features are developed.

Recently, I was talking to high school students who are summer interns at Catchpoint about what software engineering is. They are spending a week in each department of Catchpoint, and last week they were with the Catchpoint Technology Group. This article is aimed at students who, even when told they need to start thinking about going to college, have no idea what they want to do or what skills they need to apply to "real-world jobs." [Contents] - How the Catchpoint Technology Group works - How the Agile software development lifecycle functions - Let's take a look at how typical features are developed - Cheers! *For more details about the blog, you can view it through the related links. Please feel free to contact us for more information.

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[Blog] Harnessing the "Power of Data" with Catchpoint

[Blog] Harnessing the "Power of Data" with Catchpoint

Explaining the four capabilities necessary for an effective observability solution!

For the past 25 years, I have been monitoring various digital devices, including networks, applications, and services, essentially continuing my quest to understand "when it is safe to cross the road." Crossing the road blindly is extremely dangerous. It depends on the number of data points available and whether that data is complete, meaning whether it is unprocessed RAW data obtained in real-time from reliable sources. Based on that information, you can determine "when" it is safe to cross the road. [Contents] ■ How our brains monitor when crossing busy roads ■ Four capabilities needed for effective observability solutions ■ Welcome to Catchpoint's observability solutions *For more details about the blog, you can view it through the related links. Please feel free to contact us for more information.

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[Blog] Enhancing Agency Employee Productivity through Monitoring End User Experience

[Blog] Enhancing Agency Employee Productivity through Monitoring End User Experience

Gain a detailed understanding of employees' digital experiences! We will introduce a case study from a major automobile insurance company!

In March 2020, many organizations quickly shifted to a remote work-centric way of operating. For many IT teams across various industries, this meant implementing large-scale emergency measures to ensure that employees could work efficiently from home. Fortunately, especially in the insurance industry, many companies already had remote workers, allowing them to navigate this transition successfully. However, several gaps have been exposed, particularly in monitoring end-user experience, highlighting the need for further IT investment. [Contents] ■ Challenges and Solutions ■ Results ■ Achieving performance monitoring of 4GLTE and 5G with Catchpoint, contributing to increased business productivity ■ VPN monitoring by Catchpoint *For more details on the blog content, please refer to the related links. Feel free to contact us for more information.

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[Blog] What is a DNS AAAA Record?

[Blog] What is a DNS AAAA Record?

Mapping a domain to IPv6! An introduction to why it is important and how to add it.

There are eight common types of DNS records, but this article focuses on the DNS AAAA record. This is a type of DNS record that helps browsers direct users to the appropriate web page on the internet. The AAAA record is similar to the A record, but the former is based on IPv6 while the latter is based on IPv4. By reading to the end, you will understand why the AAAA record is important for converting domain names to IP addresses and how to add an AAAA record. Please take a moment to read it. [Contents (Excerpt)] ■ What is a DNS AAAA record? ■ When is a DNS AAAA record used? ■ Benefits of using a DNS AAAA record *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

  • Other security
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[Blog] What is a DNS A Record?

[Blog] What is a DNS A Record?

Linking domain names and IP addresses! Introducing why it's necessary and how to manage it.

In the Domain Name System, an A record is one of the important records that make up a domain name. The DNS A record contains the IP address of the host computer (or hostname) associated with the domain name. If a website is hosted on a server located elsewhere than the site where the domain name is registered, the A record likely points to that location. Let’s take a closer look at what a DNS A record is, why it is necessary, and how to manage DNS A records. [Contents (Excerpt)] ■ What is a DNS A record? ■ Why is an A record necessary? ■ How do you create one? *For more details about the blog, you can view it through the related links. Please feel free to contact us for more information.

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  • Server monitoring and network management tools
  • Email/Fax transmission

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[Blog] What is SPF Include?

[Blog] What is SPF Include?

What is the "Include" mechanism? An explanation of how to optimize it according to needs.

The SPF "Include" mechanism is a way to keep the criteria and conditions that specific servers must meet in order to improve email deliverability within the SPF record. If you accidentally fail to add a third-party vendor's Include statement to the SPF record, it could cause issues such as emails not reaching recipients, leading to a significant increase in the overall bounce rate. This article explains what the SPF record's "Include" mechanism is and how to optimize the SPF Include statement to meet your needs. We encourage you to read on. [Contents (excerpt)] ■ What is SPF Include? ■ Multiple SPF records are not allowed, but why? ■ How to include multiple domains, hosts, and IP addresses in SPF ■ Understanding the semantics of SPF records *You can view the detailed content of the blog through the related links. Please feel free to contact us for more information.

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  • Email/Fax transmission
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[Blog] Principles of Websites Learned from Convenience Stores

[Blog] Principles of Websites Learned from Convenience Stores

Websites are convenient precisely because they are connected to high-speed networks! From the perspective of business models, there are the same basic principles.

Today's website management has become very complex. However, let's set aside the various complicated systems and measures for a moment and consider what is truly important for a website, returning to the fundamentals. In books related to web and marketing, as well as information sites on the internet, various measures are recommended to improve website traffic and conversion rates. [Overview] ■ Businesses that follow the same principles as websites: convenience stores ■ Commonalities between websites and convenience stores ■ Websites delayed by data acquisition ■ Basic principles of websites = Quality of the website *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

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[Blog] These are the challenges in Japan's web production industry! Part 3

[Blog] These are the challenges in Japan's web production industry! Part 3

What is the quality of Japanese hospitality? Introduction to an article contributed by veteran web manager Mr. H.

In the previous and the one before that, I expressed my views on the Japanese web industry, but this time I would like to point out the essential concept of "omotenashi," which is crucial for considering the quality of the web, based on my experiences, including its historical transitions. In the service industry, consumer manufacturing, and the web industry, it feels like there is a current trend of actively working on improving customer satisfaction and UX, which I find to be a very positive trend. There is no doubt that improving customer satisfaction and UX contributes to business, and I believe this common understanding has taken root in the web industry. [Overview] ■ What is "Japanese omotenashi" in the first place? ■ Disadvantages of trust-based transactions ■ A failure story from a certain enthusiast ■ Summarizing the changes of the times ■ What Spelldata thinks about customer satisfaction and customer delight ■ Author's profile *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

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The Wisdom of Crowds: The Value of User Sentiment Observability

The Wisdom of Crowds: The Value of User Sentiment Observability

Why user sentiment observability is important? Introduction in the blog.

When people are dissatisfied with a business, what is the first thing many of them do? They complain on social media. By observing these comments—conducting user sentiment observability—we can detect issues that may have a significant impact on UX in advance when they arise. How can we monitor customer feedback? And why is it important? Let's think deeply about these issues. [Overview] ■ Why is user sentiment observability important? ■ How can user emotions be monitored and measured? ■ The importance of perspective *For more details about the blog, you can view it through the related links. Please feel free to contact us for more information.

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