シンコム・システムズ・ジャパン List of Products and Services

Introduction The manufacturing industry operates in a complex environment that requires industry-specific software solutions. From extensive product customization to integration with specialized equipment, these companies need tools optimized for their unique workflows. This need is particularly critical in the product configuration and quoting processes. Generic tools and manual methods can lead to inefficiencies such as delays in response times, inaccuracies in quotes, and decreased customer satisfaction. CPQ software for the manufacturing industry addresses these challenges by automating the quoting process and seamlessly integrating with operations. Cincom's CPQ platform is designed to support manufacturing companies by streamlining the quoting process and enabling sales teams to achieve success. In this blog, we will explore the role of CPQ solutions in the manufacturing industry in detail and explain how essential they are for modern manufacturing companies.

• Other information systems

Introduction How can the finance department leverage CPQ (Configure, Price, Quote) systems to expand sales and improve profit margins? More specifically, how does CPQ help increase sales while supporting the finance department's broader strategic goals? The finance department goes beyond mere number management. Companies expect the finance department to play a larger role in business management, both strategically and tactically, rather than relegating it to a mere scorekeeper. CPQ assists management in balancing opportunity risks and potential, enabling the finance department to more effectively evaluate, advise, and propose resource allocation. The finance department is expected to make meaningful contributions to increasing company sales, improving profit margins, and enhancing operational efficiency, and in this regard, CPQ technology supports the finance department in fulfilling that role by generating accurate estimates.

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Introduction In sales, being quick and accurate is not just an advantage; it is also a customer expectation. Today's customers are not patient with prolonged processes or repeated email exchanges. They seek quick and accurate quotes and want to move seamlessly from inquiry to order. However, for companies dealing with complex products or services, meeting these customer expectations is not always easy. The reason is that the traditional "Quote to Order (Q2O)" process is a complex maze involving product configuration, pricing calculations, approvals, and manual data entry, which increases the likelihood of errors, delays, and lost orders at each step. This is where Configure, Price, Quote (CPQ) software acts as a GPS for sales teams, leading to faster and more accurate quotes while ensuring that all configurations and pricing align with your business rules. This article will break down the complex process from quote to order, clarify why traditional methods are inadequate, and demonstrate how CPQ can transform the sales process from the initial deal to the final order.

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Introduction Have you ever experienced a situation where your department has implemented a groundbreaking system, but there is a lack of collaboration with other departments, resulting in the valuable data not being utilized and information becoming dispersed, leading to inefficiency? Seamless system integration is the foundation of digital transformation. Even if you are using robust CRM, ERP, PLM, and other enterprise systems, if the data remains siloed and does not flow seamlessly, efficiency will be compromised. Integration is an essential yet often overlooked element of digital transformation. In this blog, we will discuss the disadvantages of information silos that can occur when promoting digital transformation, as well as the benefits of system integration.

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Introduction Estimating may seem simple, but in reality, it is not. What should be a straightforward request can quickly escalate into complex situations involving back-and-forth emails, pricing inconsistencies, and delays in approvals. Transactions are delayed, errors occur, and customer patience wears thin. Many companies do not realize how much their outdated pricing estimation processes hinder them until they lose business to faster and more agile competitors. If your sales team is constantly chasing approvals and correcting pricing mistakes, it is time to reevaluate how you create price estimates. This blog will clarify the differences between traditional pricing estimation methods and modern CPQ (Configure, Price, Quote) solutions, helping you compare tools that can lead your business to faster, more accurate, and scalable growth.

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Introduction It has been quite some time since the term Digital Transformation (DX) began to be discussed as a trend in the IT industry. Nowadays, the term Digital Transformation, or its abbreviation DX, has become widely accepted and is even used as a common term. I believe there are hardly any business people who are still asking, "What is DX?" but do they truly understand the concept correctly? In this blog, we will clarify the correct definition of Digital Transformation, which is often misunderstood, discuss the approaches that should be taken to successfully implement a DX strategy, and explain the benefits of CPQ implementation, which is at the forefront of digital transformation in sales, enhancing organizational efficiency, customer experience, and strategic alignment.

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Introduction The issue of difficulty in creating estimates due to complex pricing structures and frequent price revisions is increasingly prevalent among many companies. While having multiple pricing strategies is necessary for transactions conducted through various channels such as affiliated subsidiaries and sales agents, especially in manufacturing, factors such as rising raw material costs and the impact of a weaker yen due to exchange rates have led to frequent changes in the cost of components. In response to such changes, there is growing interest in a tool called "CPQ" that streamlines the estimation of complex pricing structures. CPQ is an acronym for Configure-Price-Quote, and it is a tool that allows for the rapid and 100% accurate execution of product configuration, pricing, and estimation for complex products with a vast array of variations. In this blog, we will focus on the pricing aspect of CPQ and provide a detailed explanation of how CPQ can assist in the complex price management of the manufacturing industry.

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Introduction Are there cases among you where the sales process is complex and the burden on sales representatives and various related departments is increasing? Even if the service is complex, the sales process does not have to be. A CPQ (Configure Price Quote) system is a tool that helps sales representatives secure deals more quickly while maintaining connections to all team members, channels, and product information necessary for effective selling. In this article, we will explain why CPQ is chosen as a solution to streamline the sales process for complex services.

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Table of Contents: 1. Introduction 2. General Benefits of CPQ 3. Three Tasks to Achieve the Advantages of CPQ 4. Business Case Examples 5. Simple Example of CPQ ROI 1. Introduction CPQ solutions have existed abroad for quite some time, and there is a widespread recognition among customers, industry analysts, system integrators, academics, and CPQ vendors that CPQ significantly contributes to a company's revenue. What about in Japan? Although there have been an increasing number of implementation cases in the manufacturing industry recently, CPQ is still not as well-known compared to solutions like ERP and CRM, making it relatively new in Japan. For those who have recently learned about CPQ while gathering information to solve their company's challenges, or for those who are considering implementation, it is likely a significant concern whether the CPQ solution will provide a return on investment.

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Table of Contents: 1. What is the background that makes CPQ necessary in the manufacturing industry? 2. Common challenges in the manufacturing industry 3. The expanding use of CPQ in the manufacturing industry 4. Streamlining and shortening the sales process with the introduction of Cincom CPQ 5. Tailoring to customer needs 6. Cincom's track record 1. What is the background that makes CPQ necessary in the manufacturing industry? Are you familiar with CPQ? CPQ stands for Configure-Price-Quote, which is a service platform that supports a series of processes to "Configure" the specifications of products or services, "Price" them, and create "Quotes." The functionality specifically related to "Configuring" product specifications is often referred to as a configurator. Compared to solutions like ERP and CRM, awareness of CPQ is still relatively low in Japan, but it has been gradually spreading, particularly in the manufacturing sector, over the past few years. What is the reason for this? https://www.cincom.co.jp/blog/cpq-manufacture

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Introduction Some of you in the industrial equipment manufacturing industry may be wondering whether it is better to build your own system for creating sales estimates and proposals, or to implement a CPQ solution with the help of a CPQ vendor. Before reaching a conclusion, there are some key points to check first. Which option is more suitable for your company? Let's take a look together.

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The CPQ (Configure-Price-Quote) solution is designed for manufacturers with complex products, helping to simplify sales and reduce costs. It can play a crucial role in solving the issues of information silos and the resulting business problems faced by manufacturers. This white paper explains how a robust CPQ system can help solve the business challenges faced by the manufacturing industry from the following four perspectives: 1. Connecting siloed information 2. Visualizing profits 3. Streamlining the quoting process 4. Expanding sales scale

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At Shimadzu Corporation's Medical Division (SHIMADZU MEDICAL) and Scientific Division (SHIMADZU SCIENTIFIC) in Australia, we integrated CPQ with Microsoft Dynamics 365 to automate the process from quotation to order. This has enabled the creation of consistent, complete, and accurate quotations and proposals, eliminating errors in products and pricing, and successfully reducing annual losses of $500,000 due to quotation mistakes. <Main Benefits of Implementation> • A robust solution that can handle the complexity of our business and products • Maximized investment in Microsoft Dynamics 365 without overhauling the entire CRM • Reduction in product and pricing errors • Ability to create consistent, complete, and accurate quotations and proposals For more details about the project, please visit here: https://www.cincom.co.jp/blog/case-shimazu-anz

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This report presents the findings of a survey conducted by Forrester Consulting on behalf of Cincom, published in June 2019, which quantitatively measures the ROI experienced by a certain automotive manufacturer’s customers through the implementation of Cincom CPQ over three years. Table of Contents: - Executive Summary Key Findings TEI Framework and Methodology - CPQ Customer Journey Interviewed Organization Key Results - Benefit Analysis Cost Savings from Improved Order Accuracy Engineer Productivity Reduction in Development Efforts of Legacy Solutions Time Savings in the Quoting Process Unquantified Benefits Flexibility - Cost Analysis Cincom Annual License Fees Professional Services and Hosting Fees - Financial Summary - Cincom CPQ: Overview - Appendix A: Total Economic Impact

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This is a case study collection on the introduction of CPQ in the HVAC&R industry and service industries such as waste collection. Table of Contents: - Achieving a departure from the analog paper culture and integration with Microsoft CRM through CPQ implementation! Improving sales efficiency - Carrier reduces quotation errors by 50% with the introduction of Cincom CPQ! - Streamlining the complex service structure and pricing of the waste collection and processing industry, achieving a 67% reduction in quotation time.

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Case studies of CPQ implementation in the manufacturing industry. Table of Contents: 1. ATC improves closing rate by 25% by gaining a complete understanding of its sales agent network. 2. Dayton Lamina achieves a 60% reduction in lead time from order to product shipment. 3. Dennis Eagle enhances productivity by utilizing Cincom's CPQ technology. 4. Streamlining the entire process from quotation creation to order, purchasing, and manufacturing. 5. Fassi Cranes takes a new leap forward with the implementation of Cincom CPQ. 6. Spirella Sarco increases proposal creation by 40% with the introduction of a configurator.

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As customer demand increases and product lineups expand, it is crucial for companies to lead their sales teams to success. Relying on in-house developed configurators is becoming increasingly difficult. Challenges of In-House Developed Configurators: - Lack of scalability - Resource and effort intensive - Prone to errors and failures This guide will cover the following: Five ways in which in-house developed configurators are a hindrance How CPQ (Configure, Price, Quote) software can benefit your sales activities Table of Contents: 1) Incorrect pricing hinders revenue maximization 2) Sales channels are stagnant, missing out on new opportunities 3) Customer experience does not meet today's e-commerce needs 4) Burdened by the review and approval of deals 5) Quoting products and services takes too long, leading to negative customer experiences

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To those in the manufacturing industry dealing with complex products, For some of you in manufacturing, the products you handle may have many specification options, leading to a vast number of combination variations. Frequent changes in specifications and prices due to product updates can complicate the sales process, increasing the burden on sales representatives and various related departments. Even if products and services are complex, the sales process does not have to be. Cincom CPQ helps sales representatives secure business deals more quickly while maintaining connections to all team members, channels, and product information necessary for effective selling. This document explains why Cincom CPQ is chosen as a solution to streamline complex sales processes in manufacturing. We hope it serves as a useful reference for those considering the introduction of a new system, as well as for those currently operating with a simple configurator developed in-house and comparing it with CPQ package implementations.

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Introduction To maintain and expand market share, manufacturers and service providers need to ensure smooth sales responses without causing stress to customers as much as possible. The exchange of estimates is an inevitable part of the sales process, but customers always demand timely and accurate estimates. Delays in issuing estimates or mistakes in the content of estimates can significantly impact the establishment of trust. Therefore, it is particularly important for sales representatives to respond to customer expectations by providing quick and accurate estimates to demonstrate their company's high service level. Configure Price Quote (CPQ) solutions provide the necessary tools for sales representatives to quickly deliver accurate configurations and consistently profitable pricing. CPQ is an acronym derived from the first letters of Configure (product configuration), Price (pricing), and Quote (quotation creation). This document serves as a guidebook that introduces an overview of CPQ, its main features, benefits, and points to consider for implementation, aimed at assisting those responsible in companies considering its adoption.

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This time, we would like to introduce Brother Industries, Ltd. (Headquarters: Nagoya City, Aichi Prefecture, hereinafter referred to as "Brother Industries") as a case study company for domestic implementation. In the field of industrial machinery, Brother Industries aimed to improve the collaboration between sales and manufacturing systems, enhance the operation of the quotation parts list, and increase the accuracy of estimates. As a result of their system evaluation, they determined that Cincom CPQ met their requirements and, after a preparation period for system implementation, began operating the Cincom CPQ system in June 2022. Cincom CPQ is a service platform that completes everything from product configuration to pricing and quotation creation, and it can also integrate with other systems such as CRM and ERP. With the introduction of Cincom CPQ, sales representatives can now create accurate estimates of complex product configurations without mistakes, leading to improved accuracy in quotations.

• SFA/Sales Support System
• Sales Management
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Is your company primarily dealing with complex products and solutions? If so, do you face any challenges with your current quoting process and environment? Implementing a quoting system that suits your company can not only enhance the customer experience but also streamline the entire quoting process. In this article, we will introduce the importance of quoting software in business and the key features you should look for. Additionally, we will explain how to choose quoting software tailored to your specific business needs. We hope this article helps you find the perfect quoting software for your company. https://www.cincom.co.jp/blog/best-quotesw Table of Contents: 1. Understanding the Importance of Quoting Software in Business 2. Key Features to Consider When Selecting Quoting Software 3. Factors to Consider When Choosing Quoting Software 4. The Choice of Cincom CPQ

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• SFA/Sales Support System

System Features This system supports managers of specific health guidance (such as registered dietitians and public health nurses) by complying with the Ministry of Health, Labour and Welfare guidelines, reading data from specific health checkups, providing guidance content tailored to initial interviews and guidance processes (such as emails, individual interviews, group support, etc.), managing interview appointments, tracking guidance progress, and creating various reports. Reasons for Choosing CHS (1): Comprehensive management from health check data import to final reporting, significantly reducing staff burden. Reasons for Choosing CHS (2): Capable of accommodating various guidance and support programs. Reasons for Choosing CHS (3): Flexible customization and short-term implementation according to on-site requirements in both cloud and on-premises environments.

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Cincom ECM is a content management solution that manages all corporate content based on its lifecycle, enabling quick access to required information while protecting confidential data with authentication and authorization features. It integrates various types of unstructured data (such as electronic documents like emails, paper documents like contracts, images, and audio) with structured data handled by business systems, enhancing searchability and making it easier to share and utilize, thereby contributing to improved decision-making processes and increased productivity within the company. **Features** - Next-generation document management system utilizing tags - Flexible integration with external systems via API - Rich features to streamline content management - Accessible from mobile devices It provides an integrated knowledge management system that enables information sharing and operational management across departments. Cincom ECM offers not only basic ECM functions (management of contracts, specifications, emails, notifications, and other business documents) but also communication features for knowledge sharing, full-text search capabilities, and dashboard functionalities for visualizing information.

• Document and Data Management
• Corporate information portal/groupware

The Sales Configurator, already adopted by Japanese manufacturing companies such as Komatsu, Shimadzu, and Sharp, which are active globally, systematizes and automates the rules for product configuration and the know-how for creating estimates that have previously been personalized knowledge held only by experts in sales, design, and production. This significantly reduces the time required for creating estimates and proposals. Cincom Solution Configurator, an AI-based development environment, allows individuals to become developers by taking training courses provided by Cincom, even without programming knowledge, as long as they have business expertise. In terms of integration with surrounding systems, it can connect with various CRMs and ERPs such as Microsoft Dynamics, Salesforce, and SAP. Particularly, there are few CPQs that can integrate with Microsoft Dynamics, allowing it to capture a high market share among companies that have adopted this CRM. It is also possible to integrate with PLM systems and others using APIs, with many successful implementations.

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