Maximize order profit margins and profitability.

To achieve consistent fulfillment, sales, and support, an OMS alone is not enough. Leadership is required. Leaders in omnichannel commerce solutions enable companies to sell, fulfill, and engage with consumers wherever they are. Companies need to provide personalized delivery in the way consumers want, when they want, whether at home or in-store, today or tomorrow. For this, fulfillment strategies, sales, and support must be consistent. Manhattan is proud to be recognized as the only leader in "The Forrester Wave: Order Management Systems, Q2 2021." By achieving top-level scores in inventory management, fulfillment, and pre-purchase customer experience, Manhattan is confident in its position at the forefront of omnichannel capabilities. Download the report (in English) to see why Forrester named Manhattan Associates a power player in the OMS category.

Manhattan Associates (NASDAQ: MANH) has announced the launch of its Manhattan Active(TM) Omni solution for sale in Japan. Manhattan Active Omni is the first omnichannel-as-a-service solution designed to support the rapidly changing retail business in Japan and flexibly respond to the needs of today's consumers who actively shop digitally. It provides an excellent purchasing experience for customers across all channels while delivering tools to enhance sales and customer loyalty for Japanese retailers.

Omnichannel fulfillment is undoubtedly important for retailers, but as stores become an essential part of omnichannel fulfillment strategies, they also bring new risks. The loss of sales opportunities is an obvious risk, but disappointing customers is also a significant risk. When a customer who ordered online is promised that their order will be ready for pickup at a specific time, they naturally expect it to be ready. If it is not, they may feel dissatisfied and choose not to shop with you again. In today's highly competitive environment, this can easily lead to lost business opportunities and a decline in brand reputation. According to a study by Forrester Research, poor customer service is estimated to result in a loss of sales opportunities amounting to \$62 billion annually in the United States.

Customers will not be able to keep up with demand, whether in wholesale, retail, or direct sales. Let's take advantage of the benefits of fulfillment that combine wave/wave-less types with Manhattan Order Streaming. This technology is only available with the Manhattan Warehouse Management System. Watch the video here: https://www.manh.com/ja-jp/resources/videos/manhattan-wms-and-advantage-order-streaming