"Telephone Etiquette to Create a Good Impression" Training No. 24
Training number: 24
A manners training conducted by a "speaking professional" who serves as a radio personality.
■Training Content You will systematically learn the fundamental knowledge of "telephone etiquette," which is essential for customer service interactions. This training is recommended for female employees or young employees. What is important for gaining a favorable impression from customers and business partners is not just formal manners, but the mindset of considering the other person's perspective. Focusing on the balance of "visual," "auditory," and "verbal expression," you will acquire the mindset and etiquette necessary to ensure that everyone feels comfortable in various situations and when interacting with people of all ages. Through workshops, you will also aim to identify and improve your own habits. ■Training Overview Target Audience: New employees, employees with 2-5 years of experience, leader employees, sales employees Method of Participation: In-person or online Duration: 4 hours Capacity: 20 for in-person, 6-20 for online Materials: Handouts, business etiquette booklet, chopsticks, telephone, mobile phone
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basic information
■Training Program (Curriculum) Learn the basics of "telephone etiquette" to create a positive impression on customers and business partners through experiential exercises. 1. Voice training 2. Lectures 【Lecture 1】 (1) What is the significance of learning how to speak? (2) The "Mehrabian Experiment" on likability (3) Summary of Lecture 1 【Lecture 2】 (1) About "verbal expression" Manners of speech / Honorifics / Cushion words / Business terminology / Greetings / Pleasant voice / Facial expressions (2) About "auditory perception" (3) Training method for conveying a smile over the phone with a pleasant voice *Professional techniques taught (4) Summary of Lecture 2 【Lecture 3】 About "verbal expression" – Practical Edition *Professional techniques taught (1) Telephone etiquette and rules when making a call (2) Telephone etiquette and rules when receiving a call (3) Telephone etiquette and rules when transferring a call (4) Telephone etiquette and rules for mobile phones (5) Summary of Lecture 3 3. Conclusion and Q&A
Price information
Details regarding fees and other information related to the training are included in the "Training Guide: Triangle Trust Employee Training." Please download the PDF from the link below. ■Table of Contents 1. Process from Application 2. Considerations for Training Costs 3. Inquiries
Price range
P3
Delivery Time
※It will be a company-exclusive training. Please let us know your preferred date for the event.
Applications/Examples of results
A manners training conducted by a "speaking professional" who serves as a radio personality.
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Company information
Triangle Trust Co., Ltd. is a consulting company that supports organizational development, starting from the premise of "leading behavioral change through employee awareness reform." Since its establishment in 2004, we have faced the challenges of various industries, including manufacturing, providing customized training and organizational development support rooted in the field. We offer over 80 types of hierarchical training (for new employees to management) and have introduced experiential training utilizing LEGO® Serious Play®. This encourages participants' awareness and initiative, facilitating behavioral change. Additionally, our strength lies in our "coaching support," which includes post-training retention and execution support, emphasizing practical application and change in the workplace. We have received numerous testimonials stating, "It didn't just end with training; there was a change in the workplace." In 2024, we will open a Tokyo branch, achieving nationwide support through a two-base system with our Nagoya headquarters. We have received high praise from many small and medium-sized enterprises for our initiatives in talent retention and next-generation leader development in the manufacturing industry. Under the philosophy of "changing awareness to change behavior," we will continue to sincerely engage with business owners, HR personnel, and frontline leaders in developing people and organizations that support the next generation.