Achieving speedy support response through the visualization of repair status with the introduction of F-RevoCRM!
For companies aiming to improve the operational efficiency of their call centers, F-RevoCRM is the optimal solution. This time, we will introduce the case of Kyuhen Co., Ltd., which achieved operational efficiency in its call center by implementing F-RevoCRM. ■ Background of F-RevoCRM Implementation Kyuhen Co., Ltd. is a company that provides transformers and home electrical appliances. Due to the aging of their traditional customer management system, they implemented F-RevoCRM to enhance the operational capabilities of their call center. They focused on cost and support systems, which led to the decision to implement it. ■ Challenges Before Implementation - The process of sending repair requests and reports via fax and confirming them over the phone was cumbersome. - The status of outsourced service providers could not be checked in real-time. - They were unable to respond quickly to customer inquiries about progress, leading to troubles and complaints. ■ Changes After Implementing F-RevoCRM The following effects were observed after the implementation of F-RevoCRM: - The amount of manageable information increased, expanding the range of system use. - Additional unique features from Kyuhen allowed for smoother interactions with users. - Support responses and system modifications became more prompt.
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basic information
"F-RevoCRM" is an integrated customer management system based on open source (OSS). It supports various business operations, such as general applications like customer information management and sales support, as well as managing patient information in the medical industry and property information in the real estate sector, allowing for flexible customization to meet corporate needs. ▼ Features - Integrated Customer Management System: Streamlines all customer-related operations, including marketing, sales, deal management, estimate management, support, and inquiry management. - Flexible Customization: Utilizes the characteristics of open source (OSS) to enable optimal customization for users' operations and environments. Additionally, data integration with other systems through API connections is easily achievable. - Diverse Implementation Options: Can be flexibly selected for both on-premises and cloud environments according to needs, expanding the choices for implementation methods. - Reliable Support System: Provides support tailored to the company's operations from implementation to operation. Comprehensive support is available for first-time implementations, ensuring a worry-free experience.
Price information
■F-RevoCRM Cloud Edition monthly license (1-month free trial available) 20,000 yen / 1 to 10 people 50,000 yen / 11 to 25 people 100,000 yen / 26 to 50 people 150,000 yen / 51 to 75 people *Available for more than 75 people as well *Prices differ for F-RevoCRM Enterprise Edition.
Price range
P2
Delivery Time
P2
※For F-RevoCRMCloud, you can start using it as soon as the same day with an application made online.
Applications/Examples of results
■Implementation Examples - Manufacturing Industry: Many companies involved in manufacturing, sales, and support of water heating equipment, air conditioning systems, and facility management have adopted this system. This allows for centralized management of customer, equipment, and maintenance information, improving operational efficiency. - Medical Industry: At Yamato Clinic of the Enjin Medical Corporation, field operations for home medical care have been digitized using F-RevoCRM, enabling customer management up to electronic medical record registration. - Telecommunications Industry: Progress in handling inquiries in the support department has been visualized, enhancing the speed and quality of customer responses. Implementation Examples ▶ https://f-revocrm.jp/instance/ *We have prepared a related catalog titled 'F-RevoCRM Industry-Specific Implementation Case Collection,' so please take a look.
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Company information
At Thinking Reed, we advocate for the realization of "smart business," which not only includes general productivity improvement efforts such as organizational and institutional reforms and systematization for companies to adapt to new environments, but also incorporates the perspectives of employee engagement and satisfaction. While our company is the developer of F-RevoCRM, we offer unique services aimed at business improvement, providing a consistent range of services from business organization to system construction, maintenance phases, and support for in-house development.