INNOOV（イノーブ） List of Products and Services

The IT service management tool "Jira Service Management" comprehensively supports teams in planning, assigning, tracking, reporting, and managing work to quickly deliver excellent services. The Jira financial service management template is a tool for centrally managing and streamlining finance-related requests and queries. Teams can gather information in a centralized location to triage and manage budgets, expenditures, and other financial requests. 【Features】 - Customize the types of requests and workflows to meet organizational needs, efficiently managing financial requests. - Keep track of and manage all financial requests in one place, quickly assigning tasks to the appropriate individuals. - Proactively identify team bottlenecks and support decision-making regarding resource allocation and investments. - Provide answers to frequently asked questions through a self-service portal, reducing the number of requests. - Securely manage highly confidential information and finely set permissions for viewing and searching requests to protect employee privacy.

• Accounting and Finance

The IT service management tool "Jira Service Management" comprehensively supports teams in planning, assigning, tracking, reporting, and managing work to quickly deliver excellent services. Jira's customer service management template is designed to provide an outstanding service experience by Atlassian, allowing external customers and business partners to receive the necessary support promptly. 【Features】 - Centralizes requests from customers and organizes requests from multiple channels such as email and chat into a queue for quick responses. - Provides a customizable service portal tailored to customer needs, functioning as a self-help tool for customers to resolve issues on their own. - Automates repetitive tasks, allowing support teams to focus on more critical work while setting SLAs (Service Level Agreements) to ensure service quality. - Tracks detailed information about customers and their organizations, enabling support agents to resolve issues more quickly.

• SFA/Sales Support System

The IT service management tool "Jira Service Management" comprehensively supports teams in planning, assigning, tracking, reporting, and managing work to deliver excellent services quickly. The Jira intellectual property rights management template streamlines the process for legal teams to identify and track intellectual property rights infringement situations. 【Features】 - Visualize work processes and task statuses using a Kanban-style board view, tracking, organizing, and prioritizing tasks along the workflow. - Easily collect information from other teams and stakeholders through forms, and manage all project work in a list view. - Set up customizable workflows that can handle complex processes and assist with important actions using no-code automation rules. - Manage all billing-related information in one place and provide a comprehensive form to gather necessary information from copyright to trademark infringement.

• Internal Control and Operational Management

The IT service management tool "Jira Service Management" comprehensively supports teams in planning, assigning, tracking, reporting, and managing work to deliver excellent services quickly. The legal service support tool in Jira is designed to streamline stakeholder management and can manage all contracts, policies, and any legal requests in between. Additionally, it allows for the creation of new templates customized to fit the legal processes of the team. An internal service desk simplifies the submission of employee requests and management by the team, allowing for the management of employee legal requests in one place. **Features** - An internal service desk simplifies the submission of employee requests and management by the team, allowing for the management of employee legal requests in one place. - Create an end-to-end workflow to track contract review requests, with clear workflow statuses and notifications that can be customized to fit the team's systems and processes, making it easy to check the progress toward contract execution. - Automate simple task approvals to reasonably reduce the team's workload.

• Personnel and Labor

The IT service management tool "Jira Service Management" comprehensively supports teams in planning, assigning, tracking, reporting, and managing work to deliver excellent services quickly. The Jira HR service management template and performance evaluation template help streamline HR service workflows and standardize the performance evaluation process between supervisors and employees. 【Features】 - Organizes employee onboarding, offboarding, and HR requests by category, allowing for quick responses using customizable request types and a queue system. - Reduces manual work and automates repetitive tasks, enabling HR teams to focus on more important tasks. - Facilitates self-resolution for employees through a self-service portal that includes a knowledge base, reducing the burden on the HR team. - Allows for the setting of user permissions, enabling efficient request processing while maintaining the security of confidential information.

• Personnel and Labor

The IT service management tool "Jira Service Management" comprehensively supports teams in planning, assigning, tracking, reporting, and managing work to quickly deliver excellent services. The Jira recruitment management template allows for monitoring candidates from application to offer, streamlining the hiring workflow. 【Features】 ■ Organize tasks for each candidate in a list view and efficiently collect application information and interview details using forms. ■ Utilize reporting features to analyze project progress, prioritization, and the efficiency of candidate management, gaining an overview. ■ Customize workflows to meet the needs of the HR team and add steps to implement effective hiring strategies.

• Workflow System

The IT service management tool "Jira Service Management" comprehensively supports teams in planning, assigning, tracking, reporting, and managing work, enabling them to deliver excellent services quickly. The document approval process template in Jira helps teams manage documents from creation to approval. 【Features】 ■ Utilize Kanban-style board views and Gantt chart-style timeline views to clearly track task statuses and durations, planning the overall schedule along with dependencies. ■ Provide forms for collecting information from other teams and stakeholders within the organization, as well as customizable workflows that accommodate any work style. ■ Use no-code automation rules to automate key actions at each stage of the process, ensuring that teams do not miss necessary steps. This improves efficiency and reduces human errors. ■ Track the progress of each document and assist in document creation. Additionally, use custom fields to adjust workflows to meet the specific needs of the team.

• Internal Control and Operational Management

The IT service management tool "Jira Service Management" comprehensively supports teams in quickly delivering excellent services, from planning and assigning work to tracking, reporting, and management. Jira's templates allow for tracking sales leads from negotiation to closure. 【Features】 ■ Provides tools to track customer progress throughout the entire sales cycle and manage each stage from negotiation to closure. ■ Utilizes a Kanban-style board view to visualize work processes and the status of each task, allowing for tracking, organizing, and prioritizing tasks across columns that represent the workflow. ■ Supports flexible sales activities by managing information collection and processes tailored to the needs of the sales team through customizable workflows and forms. ■ Uses detailed reporting features to provide an overview of project progress, priorities, and activities, allowing teams to review their work status and trends, and evaluate the effectiveness of sales strategies.

• SFA/Sales Support System

In this training, we will utilize the highly popular game "Minecraft" to help participants learn the basics of AI and its potential through actual gameplay while interacting with AI. This unique approach, which combines learning and practice, deepens understanding of AI. In today's business environment, where understanding and utilizing AI is increasingly important, we aim to cultivate individuals who can effectively harness the growing demand for AI, as well as foster creative thinking and problem-solving skills. **Features and Benefits** * Acquisition of AI foundational knowledge and skills: Participants will learn the mechanisms of AI (such as Chat GPT) and effective utilization methods in a practical manner. * Team building: By collaboratively solving challenges, we strengthen communication and teamwork among participants. * Promotion of creativity and problem-solving abilities: Utilizing the infinite possibilities of Minecraft, participants will shape new ideas and engage in practical problem-solving.

• Business Skills Seminar

The IT service management tool "Jira Service Management" comprehensively supports teams in planning, assigning, tracking, reporting, and managing work, enabling them to deliver excellent services quickly. With Jira's design and service management templates, teams can centralize all design requests received and streamline collaboration among stakeholders. **Features** - Efficiently manage all design requests in a centralized location using customizable request types and forms, allowing you to track the progress of processes. - Set up customizable workflows that include approval stages, helping design teams smoothly create and manage new assets. - Utilize a knowledge base to provide FAQs and resources related to design, making it easy for customers to obtain information on their own. - Prioritize requests based on service level agreements and send automatic notifications for urgent tasks, promoting effective collaboration among teams.

• project management

The IT service management tool "Jira Service Management" comprehensively supports teams in planning, assigning, tracking, reporting, and managing work to deliver excellent services quickly. With email campaign templates, you can plan and execute email campaigns while tracking the status of all tasks and assets in one place. **Features** - You can centrally track the status of all tasks and assets necessary for planning and executing email campaigns. - Use Kanban to visualize work processes and the status of each task, tracking, organizing, and prioritizing tasks in columns that represent workflows. - The calendar view allows you to visually plan work, easily check task deadlines, and get an overview of schedules for the coming weeks and months at a glance. - Create customizable forms to efficiently collect requests from teams and stakeholders, receiving different types of work. Access summary views that provide an overview of project progress, priorities, and activities, as well as various reports that offer statistics on personnel, projects, and tasks.

• SFA/Sales Support System

The IT service management tool "Jira Service Management" comprehensively supports teams in delivering excellent services quickly, from planning and assignment to tracking, reporting, and management. With project management templates, you can prioritize tasks, manage team workloads, and track work from planning to completion, making projects as efficient as possible. **Features** - You can set task priorities, manage team workloads, and maximize overall project efficiency through planning. - Visualize task statuses in a Kanban format with board view, and quickly review and organize tasks in list view. Clarify task durations and dependencies through timeline and calendar views, and keep track of deadlines. - Includes summary views that provide an overview of project progress, priorities, and activities, as well as integrated reports and dashboards that analyze resource allocation and task progress. - Workflows can be customized according to project needs, allowing for easy setup of subtasks, deadlines, and priorities, enabling effective project management.

• project management

The IT service management tool "Jira Service Management" comprehensively supports teams in delivering excellent services quickly, from planning and assigning work to tracking, reporting, and management. By breaking down large and complex projects into manageable work units using Scrum templates, agile teams can focus on sprints and reduce time to release. 【Features】 ■ Provides a structure for efficiently planning and managing sprints, estimating, and prioritizing various tasks. ■ Utilizes Scrum boards and interactive timelines to transparently track project progress and keep teams and stakeholders in sync. ■ Quickly releases updates and fixes bugs through defined period sprints, accelerating product delivery. ■ Jira Software's readily available reports and dashboards provide detailed insights into team performance, supporting project success.

• project management

The IT service management tool "Jira Service Management" comprehensively supports teams in planning, assigning, tracking, reporting, and managing work, enabling them to deliver excellent services quickly. The DevOps template allows for better integration of processes between software development teams and IT teams. 【Features】 ■ Integrates software development and IT operations, promoting collaboration between teams to improve the speed and quality of software deployments. ■ Utilizes boards for visual tracking and management of tasks throughout the development lifecycle, along with an interactive timeline to synchronize teams and stakeholders. ■ Includes backlog features to organize sprints and efficiently estimate and prioritize various issues. ■ Provides a connected platform where all tools within the toolchain are integrated around Jira Software, allowing for real-time status updates. ■ Offers readily available reports and dashboards, providing teams with critical insights to stay informed and properly set for success.

• project management

The IT service management tool "Jira Service Management" comprehensively supports teams in planning, assigning, tracking, reporting, and managing work, enabling them to deliver excellent services quickly. It improves operational efficiency by organizing and tracking team and individual tasks through Jira templates. 【Features】 ■ An advanced ToDo list that allows for efficient organization of tasks, prioritization, and monitoring. ■ Utilizes Kanban-style board view, list view, and calendar view to clearly understand task progress and the overall picture of projects. ■ Improves overall work efficiency by using automation rules to automatically execute frequent actions, reducing manual work. ■ Provides real-time task monitoring and detailed analysis through project management dashboards and powerful reporting features, supporting effective decision-making.

• project management

The IT service management tool "Jira Service Management" comprehensively supports all teams in planning, assigning, tracking, reporting, and managing work to deliver excellent services quickly. With Jira's templates, teams can seamlessly report, track, prioritize bugs, and issue reports related to bugs. 【Features】 ■ A centralized platform for identifying and recording bugs allows all team members to easily report and document issues. ■ Once a bug is discovered, it is prioritized based on importance, urgency, and the team's capacity. ■ Issues in the backlog can be listed, and tasks can be assigned to members with simple operations. ■ Customize the bug tracking process with custom workflows. ■ Automation features enhance team productivity by automatically assigning bugs, updating statuses, and notifying relevant stakeholders of progress. ■ Projects can be visually represented on a timeline. ■ By clarifying performance metrics in reports, areas for improvement can be identified, leading to project success.

• project management

The IT service management tool "Jira Service Management" comprehensively supports teams in planning, assigning, tracking, reporting, and managing work, enabling them to deliver excellent services quickly. It saves time with a kanban tool that centralizes and visualizes information accessible to all team members in real-time, ensuring consistency across all projects. 【Features】 ■ By using kanban boards, agile teams can visually grasp the progress of tasks, identify bottlenecks, and streamline task management. ■ The status of tasks can be easily checked at all project stages, enhancing transparency across the team and promoting communication and collaboration. ■ Kanban board templates can be customized to meet the team's needs, and by leveraging integration with Jira Software, dependencies between tasks can be clarified. Workflows and processes are regularly reviewed and improved. ■ By visually representing each stage of the workflow and managing the flow of work using WIP limits, efficient task management and continuous improvement are achieved.

• project management

The LEGO SERIOUS PLAY method is originally designed to activate dialogue, deepen introspection, and foster problem-solving skills and creativity. Workshops that utilize LSP for issue extraction are groundbreaking programs aimed at delving into and clarifying the deep-rooted challenges within a company. By visualizing employees' deep thoughts and emotions, which are often difficult to surface in traditional meetings and workshops, through LEGO, it creates an environment where everyone can equally share their opinions, leading to the visualization of issues and the extraction of feedback from employees. **Features and Benefits** - Visualization of Thought: Using LEGO bricks to shape thoughts and express ideas that are difficult to verbalize. - Deep Insights: Drawing out and sharing the underlying values and thoughts of individuals and teams. - Practical Learning: Realizing active learning through "learning by experience." - Deep Exploration of the Inner Self: Enhancing self-awareness and bringing out emotions and intuitions that are usually unrecognized. - Promotion of Mutual Understanding: Deepening self and other understanding within the team and embracing diverse perspectives. - Strategic Direction: Clarifying a shared vision for the entire team and facilitating the problem-solving process.

• Business Skills Seminar

If you use Atlassian's product Confluence, the storage capacity is unlimited depending on the plan, so you can save a vast amount of videos and images. This product called Confluence is used worldwide and has high security. Additionally, Confluence allows you to create individual areas where users can access for free through a guest feature. Guests cannot access anything other than the designated spaces, ensuring security. This guest feature allows you to invite up to five times the number of contracted users. For example, if you have a contract for 25 users, you can invite up to 125 people. The license cost starts at 300,000 yen, and if you want to add other features such as process management or visualization, it will require separate consultation. *Jira Software can implement Gantt charts and task approval features, making it possible to manage quality gates in product development and projects. Confluence operation video: https://vimeo.com/817498157?share=copy

• Document and Data Management

Our company is committed to enhancing your customer support capabilities through Intercom's AI chatbot technology. Support includes key areas such as the implementation of AI chat that fits your business. Our approach is customized to meet your specific needs, ensuring that each aspect of support aids in improving your customer service experience and operational efficiency. [Support Details] ■ Implementation of AI chat that fits your business ■ Support for content development for AI chat implementation ■ Support for collaboration between the CS department and internal teams ■ Ongoing support for improving CS processes *For more details, please refer to the PDF document or feel free to contact us.

• SFA/Sales Support System

Twilio is a platform designed to enhance customer engagement. Over 9 million developers and more than 200,000 companies are using Twilio to eliminate the complexities of interacting with customers. If you are receiving inquiries through various channels such as phone, email, and chat separately, this product is perfect for you. Let's systematize internal collaboration to achieve a customer-centric response. [Features] ■ Reduces the burden on contact centers ■ Achievable at a low cost *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems

"Jira Service Management" is a product that enables the optimization of inquiry responses. Templates are available for various teams such as IT, HR, and legal, as needed. Since there is no need to create forms from scratch, you can easily start using JSM. 【Features】 ■ Format content in Jira ■ Create knowledge bases and FAQs ■ Licenses are for administrators only ■ Easy to connect with external parties ■ Abundant templates ■ Well-suited for optimizing internal workflows *For more details, please refer to the PDF document or feel free to contact us.

• Workflow System

To smoothly execute corporate strategies, an integrated information infrastructure is necessary. We at INNOOV support the application of Atlassian products, such as Confluence and Jira platforms, to help realize your organization's business agility. From innovative startups to long-established large corporations, and across various industries worldwide, Atlassian promotes teamwork within organizations and supports innovation. 【Support from Consulting & Product Experts】 ■ License Plus ■ Basic Support ■ Professional Support *For more details, please refer to the PDF document or feel free to contact us.

• project management

We would like to introduce a case study on the implementation at i-PRO Co., Ltd. Before the implementation in the BPT department, the challenges included being overwhelmed with file updates for progress and issue management, as well as coordinating meeting schedules, which hindered PMO operations. The BPT department was the first in the company to adopt Atlassian products, which allowed them to reduce work time by completing communications via email on tickets. [Case Overview] ■ Challenges Before Implementation - Information was siloed across the company, leading to weak collaboration and a lack of real-time capability. ■ Effects After Implementation - Work time was reduced as communications via email could be completed on tickets. *For more details, please refer to the PDF document or feel free to contact us.

• project management

We would like to introduce a case study on the implementation for i-PRO Co., Ltd. The company is a new entity that spun off from Panasonic Corporation in October 2019 and is undertaking a large-scale system overhaul. To realize an internal system utilizing Atlassian products, they have started using our consulting services for the implementation of Atlassian products. 【Case Overview】 ■ Target Department: Corporate Software ■ Implemented Products: Jira Software Cloud, Confluence Cloud, Bitbucket Cloud ■ Challenges Before Implementation - Legacy development management systems and processes - Information silos and individual management - Communication costs related to document sharing and inquiries with external partner companies *For more details, please refer to the PDF document or feel free to contact us.

• project management

Our company not only implements Atlassian products but also engages in various business improvements, including internal process enhancements and idea creation workshops. We have a track record of implementation with clients such as i-PRO Co., Ltd. and the National Institutes for Quantum Science and Technology. Please feel free to consult with us. 【Case Studies】 ■ Document creation speed increased tenfold, leading everyone to naturally start knowledge sharing (i-PRO Co., Ltd.) ■ Support for the introduction of optimization development methods using Atlassian products for remote maintenance equipment at ITER (National Institutes for Quantum Science and Technology) *For more details, please refer to the PDF materials or feel free to contact us.

• project management

We provide consulting services for Atlassian products to companies that have already implemented these products and are experiencing operational difficulties. By offering operational improvement consulting tailored to the support of Atlassian products, we aim to achieve advanced utilization of Atlassian products within your organization. Our Atlassian product consulting will help solve your company's challenges. 【Recommended for the following individuals】 ■ Those who wish to standardize product operations within the company due to inconsistent usage across departments. ■ Those who want to expand implementation from one department to another but are unsure where to start. ■ Those who want to improve business processes before implementing the products. *For more details, please refer to the PDF document or feel free to contact us.

• Document and Data Management

Recently, there has been an increase in companies facing issues such as not seeing results from tools they have introduced, which are being used in ways that are far from their intended purpose, or having a vision for improvement but failing to execute it. At the same time, there are frequent calls to align internal activities. Our process improvement, based on the concept of BizDevOps, is a hybrid consulting approach where process restructuring by consultants and system design by product experts proceed simultaneously. 【Framework】 ■ ITIL 4 Foundation ■ SAFe 5 Agilist ■ Certified SAFe 5 Program Consultant ■ Certified ScrumMaster *For more details, please refer to the PDF document or feel free to contact us.

• project management

We provide consulting services for companies that have already implemented Atlassian products and are facing operational challenges. By offering operational improvement consulting in line with Atlassian product support, we aim to achieve advanced utilization of Atlassian products within your organization. Additionally, we support not only the product features but also the establishment of concepts and mindsets, enabling you to make the most of the products. We also assist in improving operations and business processes using cloud tools, including Atlassian products. Support for workflows and automation after system implementation is also available. We will solve your challenges through Atlassian product consulting. Please feel free to contact us if you have any requests. *For more details, please do not hesitate to reach out to us.*

• Other information systems