By understanding the characteristics of products and industries and communicating correctly with end users, we can achieve higher results.
In "Customer Success Support," we utilize our unique methods accumulated through sales outsourcing to design operations that maximize the value of our clients' products, contributing to the maximization of LTV through the systematization and organization of customer success operations. We achieve high-quality customer success that is systematized, rather than relying on someone else. By leveraging Persol's unique sales methods, we aim for reproducible operational designs. [Features] ■ Support with a wide range of menus from strategic design to execution ■ Operational design utilizing unique methods ■ Customer success personnel well-versed in various industries *For more details, please refer to the related links or feel free to contact us.
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basic information
【Service Menu】 ■ Customer Success Consulting ■ VOC Collection/Analysis ■ Customer Success Implementation Support *For more details, please refer to the related links or feel free to contact us.
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Applications/Examples of results
【For these concerns】 ■ I want to improve the onboarding process and enhance quality. ■ I want to reduce cancellations, but I'm not seeing the desired results. ■ Upselling and cross-selling are stagnating. ■ I want to establish or strengthen the customer success organization. *For more details, please refer to the related links or feel free to contact us.
Company information
PERSOL Business Process Design has taken on numerous clients' operations and has been advancing improvements and optimizations. Among these, the Sales & Marketing domain has a variety of support achievements, ranging from strategy formulation and organizational transformation consulting to outsourcing. Through our insights and the latest AI/DX tools, we improve and transform our clients' business processes into appropriate forms, achieving increased productivity and optimized personnel allocation. This enhances the value provided by our clients' services, businesses, and even the entire company. Furthermore, we aim to contribute not only to companies but also to the people working there and to society as a whole. Our greatest strength lies in our ability to flexibly design business processes, which we have cultivated over many years.
